Clay Cooley Nissan - Service Center

Clay Cooley Nissan responded

Hello F.sanders, Thank you for your positive feedback! We are delighted to hear that Michael Perez was attentive to your needs and provided you with excellent service. It’s great to know that you plan to request him for your next visit. We look forward to serving you again at Nissan when it's time for your car service. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Tkara.edwards96, Thank you for your kind words! We’re thrilled to hear that you love our customer service and appreciate Michael Perez's assistance with your car servicing needs. Your recommendation means a lot to us, and we’re committed to providing excellent service to all our customers. If you need anything else, please don’t hesitate to reach out! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 7 09-2000

Clay Cooley Nissan responded

Hello Pastormw, Thank you for your wonderful feedback! We're thrilled to hear that you received fantastic customer service and felt professionally treated by our service agent. Keeping our customers informed is a priority for us, and it’s great to know we succeeded in that during your experience. Your satisfaction is important to us, and we look forward to assisting you again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 7 09-2000

Clay Cooley Nissan responded

Hello Queta0149, We understand your frustration regarding the lost tire cap and the associated cost of $85 for a replacement. We strive to provide quality service and support to our customers, and we regret any inconvenience this may have caused you. Please reach out to our customer service team directly, as we may be able to assist you further in resolving this issue. Your feedback is valuable to us, and we appreciate the opportunity to address your concerns. Clay Cooley Nissan

Clay Cooley Nissan responded

Hello Ecinco, Thank you for your kind words about your recent experience at Clay Cooley Nissan! We're delighted to hear that KJ provided you with great service while you were getting new tires. Your recommendation means a lot to us, and we strive to maintain a 10/10 experience for all our customers. We look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 7 09-2000

Clay Cooley Nissan responded

Hello Franklinkathryn74, Thank you for your wonderful feedback! We're thrilled to hear that you experienced excellent service and found our team, especially Michael Perez, to be friendly and efficient. We pride ourselves on minimizing wait times and ensuring a smooth experience for our customers. Your satisfaction is our top priority, and we look forward to serving you again at Clay Cooley Dallas! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 7 09-2000

Clay Cooley Nissan responded

Hello Adglisa17, Thank you for your kind words about Courtney and her team's exceptional service. We’re thrilled to hear that their persistence and kindness made a positive impact on your experience. We strive to provide superb customer service, and it's rewarding to know that we could assist you with your car issues. Your feedback motivates us to continue delivering the best possible support to our customers. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 7 09-2000

Clay Cooley Nissan responded

Hello Jkatrina, Thank you for your positive feedback! We're glad to hear that our close location was convenient for you and that your service associate provided excellent assistance. It's wonderful to know that he was friendly, knowledgeable, and helpful with your questions. We strive to offer great service, and your comments affirm our team's efforts. We look forward to serving you again! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 7 09-2000

Clay Cooley Nissan responded

Hello Tjluna23, Thank you for your positive feedback! We’re thrilled to hear that Courtney was able to assist your son with his car issues and facilitate a smooth resolution. It’s great to know the warranty covered the repairs and that he was provided with a rental at no out-of-pocket cost. We appreciate your kind words and are glad to have been able to help during this situation. Your satisfaction is our priority, and we look forward to serving you again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Clay Cooley Nissan responded

Hello Valeriemorales214, Thank you for your feedback! We’re glad to hear that communication was great and that we were able to take care of you quickly. Your satisfaction is our priority, and we strive to provide fast and efficient service. We appreciate your positive comments and look forward to assisting you again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000