Back

Clay Cooley Nissan - Service Center

Dallas, TX

4.2
291 Reviews

291 Reviews of Clay Cooley Nissan - Service Center

Sort by
February 01, 2014

The worst service experience of my life. Taking our car in for a simple Nissan factory recall turned into a 9 week ordeal highlighted by their complete lack of communication and basic customer service qual More

by Sherryward2011
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Donovan and Kevin
March 03, 2013

I went in for a tire that had gone low 4 times the last 24 hours. Took it for service. Daniel claims there is nothing wrong with the tire, but I'm now stuck in Shreveport with a flat tire on a Sunday. The More

by eproa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Daniel
September 10, 2012

I went to this dealership for something as simple as a low pressure light it took them 3 hours to do nothing for me. I had them put my tire back on and left. I had gone there the day before with the same More

by rherb27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Robbie, Chris
December 05, 2011

Mike was quite attentive and polite. He explained what was going on in LAYMAN'S terms for me, and showed me a credit I had coming (which I didn't know about). More

by teri0728
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
October 08, 2011

Good service, nice people, timely. Like taking my car to the delaership as I feel more comfortable with them servicing my Nissan vehicle. Keep up the good work. More

by tmlopez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eric
October 07, 2011

I've been dealing with Clay Cooley since UrbanNissan closed. They're friendly, professional and more than willing to help. One afternoon (late) I somehow managed to have my debit card slip behind th More

by multi095
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
don't remember
June 18, 2011

I have worked with kevin for several years I have always had the best service experience possible. I appreciate the fact that kevin always informs me on what is taking place with my vehicle. Kevin has nev More

by torr3537
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
kevin shutter, Kevin Shutter
June 09, 2011

I wasn't pleased with the wait, but I appreciated Kevin's ethics. He and his team insured my warranty coverage really worked for me. More

by lanise_john@sbcglobal.net
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Shutter, Kevin Shutter
May 20, 2011

I went into the dealership for an oil and fiter change, tire rotation and balance, and a car wash. The services that were provide met my standards. Very great customer service, car was ready in a timely ma More

by galdavis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike
May 20, 2011

Upon calling and speaking to Kevin Shutter, I told him what the problem with my vehicle was and he asked me to bring it in at my convenience. Not only did he arrange for it to be taken care of, he also ar More

by vburkhal
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joey Martinez, Kevin Shutter, Kevin Shutter
...
29