Clay Cooley Nissan - Service Center

Over and above Service Manager I had just bought my 2014 certified pre owned 370Z at another dealer and dropped by Clay Cooley service about a tire light to set up an appointment. I had just bought my 2014 certified pre owned 370Z at another dealer and dropped by Clay Cooley service about a tire light to set up an appointment. They would not hear of me setting an appointment and took the car in right away to reset the light. After getting the car home I detailed it and found a bad window seal and a plastic paint protector that had discolored. I drove back to Clay Cooley and asked them about those items. The service manager Kevin came over and immediately stated " I will order them and give you a call when they come in"...NO HASSELS, NO COMPLAINTS....just "Ill order the parts". Kevin personally called me a few days later to say the parts were in and could I bring the car in (as early as that day). So I took the car over right away, and dropped it off, they even gave me a ride home. When I went back to pick up the car they had even fixed a minor rattle I had mentioned in my first visit (they kept it in the records). I cannot say enough about this service department. I have rarely gotten this kind of service and personal attention from any of my previous dealerships. I have definitely found a home for the servicing of my car. If I could have given Kevin 10 stars that would still not be enough to say how high I rate this service department. More

Fantastic This is the best customer car care service that I've had in a long time. Thanks to Mr. Lionel Valdez. His customer service was far beyond exceptional This is the best customer car care service that I've had in a long time. Thanks to Mr. Lionel Valdez. His customer service was far beyond exceptional and I would recommend Clay Cooley Nissan Service Department to anyone... Again thanks Mr. Lionel Valdez. Just keep a watch out because I will be referring all of my friends and family who already own Nissans to Service care at Clay Cooley Nissan in Dallas. More

Express Service Clay Cooley Nissan has very friendly customer service. Lionel Valdez, service advisor, was very courteous and knowledgeable employee. I would recommen Clay Cooley Nissan has very friendly customer service. Lionel Valdez, service advisor, was very courteous and knowledgeable employee. I would recommend others to come to Clay Cooley Nissan. More

service advisor was excellent Lionel Valdez was a great help to me on seeing what I needed for my Nissan , he was very courteous explaining to me everything I had already had done Lionel Valdez was a great help to me on seeing what I needed for my Nissan , he was very courteous explaining to me everything I had already had done and what services I needed on today to keep my Nissan up on its matinees... More

Excellent Service Thank you Lionel Valdez for taking care of my baby when i bring here in for service. It is because of you why i bring my vehicle there still. Before i Thank you Lionel Valdez for taking care of my baby when i bring here in for service. It is because of you why i bring my vehicle there still. Before i would dread bringing my car in for service, but now i look forward to seeing your smile and getting great customer service. Thank you Clay Cooley for bringing this young man aboard. God Bless Ms. Brown More

Worthwhile and customer satisfaction!! When I came into the service department I was immediately greeted by an employee. The employee introduced me to Lionel Valdez and he was extremely hel When I came into the service department I was immediately greeted by an employee. The employee introduced me to Lionel Valdez and he was extremely helpful. I think it is awesome how he guaranteed me that he can help service my car and I truly appreciate it. Customer service is extremely important because it help build friendly relationships. I am happy that clay cooley has an employee like Lionel Valdez and this is a very reputable dealership. I will tell my family and friends how rewarding my experience has been. Thanks, Mr. Lionel Valdez More

Excellent Customer Service I took my car to Nissan and I received a friendly greeting. Mr. Lionel Valdez told me he would take care of the problem and in a timely manner he con I took my car to Nissan and I received a friendly greeting. Mr. Lionel Valdez told me he would take care of the problem and in a timely manner he contacted me and explained to me what was going on with my vehicle. He helped me figure out what was most important to be done first since I couldn't have all of it done at one time. He explain the importance of having the items done first. I will come back and request for him because he was very helpful and caring and you don't find that with most dealerships especially when dealing with a female. I highly recommend him and I will recommend him to my family and friends. More

It was a great experience I went to Nissan this morning and was helped by Lional Valdez. He did a great job with taking care of get my car. He his great customer service skills I went to Nissan this morning and was helped by Lional Valdez. He did a great job with taking care of get my car. He his great customer service skills. He also has a great personality. Thank you, More

Scam Artists Service department is a huge scam. I have the nissan service plan, but they repeatedly told me they couldn't find it in the system even though I've ha Service department is a huge scam. I have the nissan service plan, but they repeatedly told me they couldn't find it in the system even though I've had the plan for 3 years and there has never been a problem finding it before and I've been to several different dealerships to have my oil changed, including Clay Cooley Nissan 3 different times. Service guy was rude and said that their department has lost $40,000 to people who claimed to have service plans when they didn't(not my problem). He said that if I wanted an oil change it would be $50, even though there were ads all over the place saying that an oil change was only $34. Took my car to trophy nissan a week later and they had no problems finding my service plan and doing my oil change. More

Service Dept good/Salesmen were vultures My experience with the service dept was good both times I went. Antonio was the person in the service dept that was handling my car. He was nice and d My experience with the service dept was good both times I went. Antonio was the person in the service dept that was handling my car. He was nice and displayed great customer service skills; however, the salesmen invaded the service area like vultures during my first visit. (I guess there weren't any customers up front to harass.) I told the one on my first visit that I was happy with my vehicle and didn't want another car payment at this time. He kept up his sales tactic, so I had to ignore him until he found someone else to bother. During my second visit, another salesman sat near me and started with the pleasantries. I immediately informed him I was not interested in another vehicle and I didn't want to waste his time. I guess he was offended because he got short with me. Borderline rude to be trying to get my business. I knew then the niceness was over. He gave me his 2 cents and got up and left. What kind of salesman was that?! Not good business. More