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291 Reviews of Clay Cooley Nissan - Service Center
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August 29, 2017
No Clear Communication My Nissan broke down a few weeks ago and between then and now (roughly 3 weeks later) is the time that it's taken for me to be back in it. When I fir My Nissan broke down a few weeks ago and between then and now (roughly 3 weeks later) is the time that it's taken for me to be back in it. When I first spoke with someone, I was told that once they figured out the issue he would get back to me with what the issue was, then if I chose to have the service done I would receive a rental while they worked on it, since the rental was covered in my extended warranty. The next communication I received from Nissan (about a week and a half later) was a voicemail from the man telling me my car was ready. I never received any communication about the progress of the whole ordeal. In the meantime, I tried to reach out to him to get status updates, only to be met with holding music for half-hour increments, sometimes being hung up on, then calling back to be immediately sent to holding music. In other words, I could not get in touch with the service professional at all. When I finally did (another few days later), I was given some insight into the issue, but told that the true problem would not be fixed because of concerns with the warranty company. I won't go into all the details here, but my biggest issue with this is the lack of communication between Nissan and me about my car. I was forced to inconvenience others and use their cars while I waited because I was under the impression that I would have a rental...although I had to drive around for nearly 3 weeks while waiting. Long story short(ish), the communication was absolutely unprofessional and unappreciated, and I came out of the entire ordeal with the greatest degree of satisfaction. I will be reaching out to higher management to better understand their policies on customer service, because I'm not quite sure what was given to me. If there are any stars tied to this review it's only because I have to give at least one. More
by drmagicphd
Employees Worked With
Antonio Holmes
August 07, 2017
Service Department Inefficient and unresponsive I have been using this dealership for 8+ years for service. Recently I had a problem where my car was frequently not starting. They had it for 5 days, I have been using this dealership for 8+ years for service. Recently I had a problem where my car was frequently not starting. They had it for 5 days, replaced the battery and said it was fixed. 2 days later, the issue started again. They have had my car for 3.5 weeks now and continue to not return my calls or update me on the status. I even had the Service manager promise to call me back on the same day and fail to do so. At one point, they told me that they would look into getting me a rental car. That was 1.5 weeks ago and I have not heard back since. When I last called, they told me there were no notes on my vehicle even though I have called at least 10 times to tell them what is going on each time. I am very disappointed in this service and treatment. More
by etweitzel
Employees Worked With
Ruben
June 27, 2017
DONT GO HERE ! i regret getting anything here took my 2016 rouge two get fixed the first time . took it back thur 6/22/2017 its still there i keep calling and i get i regret getting anything here took my 2016 rouge two get fixed the first time . took it back thur 6/22/2017 its still there i keep calling and i get getting put on hold i ask to talk to jorge he dont call back get put on hold ask for the manager get put on hold . this is so unorganized unprofessional ! im still on hold! if their would have fixed it right the first time they dont care about their customers !!!!! More
by maria guillen
Employees Worked With
JORGE
June 21, 2017
New car in the shop I took my new car to the shop for issues. One issue was explained by a tech that another said was not true. And the other issue was not fixed, but mad I took my new car to the shop for issues. One issue was explained by a tech that another said was not true. And the other issue was not fixed, but made worse. I actually tried to trade the new car in for another and they tried to jack up the price on the other car and low ball mine. We have 2 Nissans and will never do business here again. More
by Yousuck1
Employees Worked With
Unknown name
May 07, 2017
Only had the car 2 months I have had my car two months and already broke down twice!!!! The first time went thru he'll just to get the car back from being repaired!! I'm back a I have had my car two months and already broke down twice!!!! The first time went thru he'll just to get the car back from being repaired!! I'm back again transmission is gone in the car!!!! 2 months of having this car and I'm going thru xxxx!!! But they still want my payments and on time at that!!!! I tried to stick it out here and give them a chance but they disappoint me all the way around !!! DO NOT TAKE UR MONEY HERE!!! YOU WOULD BE A FOOL JUST LIKE ME!!!!! More
by Mindy23
Employees Worked With
Antonio
January 16, 2017
Service Good, Customer Service Awful I just moved to the area, so I went in to have my oil changed and my brakes checked (the vehicle is still under warranty). The service guy I worked wi I just moved to the area, so I went in to have my oil changed and my brakes checked (the vehicle is still under warranty). The service guy I worked with was very helpful and even gave me a small discount, as a first time customer. I drove away thinking, this will be a handy location to get my oil changes done, since it's so close to my house. Two weeks later, I started getting phone calls about selling my Nissan to their used car lot. I called back immediately, explained that is was a lease, and that I was not going to sell it to them and to please take me off their list. FIVE PHONE CALLS LATER, and repeated requests to stop calling, I finally called the dealership, asked to speak to a manager and reminded them that I had, on at least 3 occasions on a RECORDED line asked to be removed from their phone list, and had not; a direct violation of FCC rules. I finally had to ask for them to remove my phone number from their contact list. The manager assured me I wouldn't be contacted again, and I have not. However, I don't want to go back because I don't want to start that cycle again, and how are they going to let me know when my car is done if I can't give them my phone number? What does it mean when you can't trust a business to treat your contact information with respect? It means you don't go back. More
by V S Anders
Employees Worked With
Clayton
October 07, 2016
Bad Service Car towed to shop on Monday, this is Friday and no status provided on it. I called them this morning, they didn't know anything about it, said they wo Car towed to shop on Monday, this is Friday and no status provided on it. I called them this morning, they didn't know anything about it, said they would call back in a few minutes. Hours later, no call. More
by Callen
Employees Worked With
I was not provided any names.
February 08, 2016
This dealerships is a JOKE I had my car towed up to Clay Cooley Nissan of Dallas on LBJ because it wouldn't start. Got in it one Friday morning to go to work. Pushed the botton I had my car towed up to Clay Cooley Nissan of Dallas on LBJ because it wouldn't start. Got in it one Friday morning to go to work. Pushed the botton to start it , dash lit up but car would not start. After pushing the button several times, I couldn't get the car to turn off (dash would not go off) . I had to be at work so took another car and left my Maxima with dash lit up or I guess you can call it "on" but not running mode. Needless to say when I got home 8-9 hours later car is off and battery drained. Car is towed to Nissan Saturday morning. Monday morning Service Advisor calls and says the battery is down! I'm like are you kidding me! I told you on Saturday the reason for the battery being down. That is not the cause of the initial problem. Advisor proceeds to tell me that they can't tell me what's wrong with the car because they can't get it started! I swear to you I'm not lying. You mean to tell me that Nissan doesn't have a battery they can put on my car to aide in diagnostics? You " Nissan" a multi billion dollar corporation doesn't have a battery? Are you not a car dealership?? I tell the advisor" sir I just purchased a new battery 8-9 months ago.. Have you tried to charge the battery?" Do you not have a battery you can put on the car? That way we know for sure it is the battery ( maybe bad cell or something- I'm grasping at straws here). The advisor says " We don't have test batteries here. The best I can do is take your battery off your car. You come pick it up, take it back to NTB have them give you new battery. We can then diagnose your car". "Oh and by the way, I'll have to charge you a $20 labor charge for battery removal". Ok, you are charging me $135 for initial diagnostics, now add $20, because you can't diagnose it because it won't start because it potentially needs a battery? What's the $135 for.? My thought is you puta battery on the car, you say, " Hey we diagnosed your car, it was the battery, it's $135 , if you would like to purchase a battery from us it's another ..uh $125 so, total cost to repAir car is $260 . Or bring us $135 and take the battery you have back to NTB". I had to go up there, get my battery take it to NTB get a loaner battery, take it back to Nissan.. Awaiting diagnostics.i will never ever use Clay Cooley Nissan of Dallas again. More
by Coolshay
Employees Worked With
Service advisor Chris
February 06, 2016
Worst Service (to be fair, it has recently improved**) I purchased a new Maxima and had to have Cooley replace my battery 4 times in 3 years. They kept the car 9 days and couldn't find the problem. The o I purchased a new Maxima and had to have Cooley replace my battery 4 times in 3 years. They kept the car 9 days and couldn't find the problem. The only reason I got my car back after 9 days was because I called and asked if it was ready and they said I could come get it but they can't find the problem. They tried to tell me that the reason my AC changed from floor vent to face automatically, the only reason my display shut off, the only reason my dash lights changed on their own....was because the sensors on the dash that determined it was night must be faulty. Yet, they never replaced them, they just kept my car 9 days and did nothing. Three(3) Batteries later, and I replaced the car. I love Nissan, and they make good cars, sometimes cars have problems...but this dealership is VERY poorly run. The sales staff are excellent, why not, their pay depends on it. The service department is horrible...why, because they get paid for repairs...the more they do, the more they make, but they are terrible at repairing your car. One day, while sitting in the service waiting area (averaged 1-2 hours for an oil change), a salesman went person to person, trying to get them to trade in their car and to buy from him. That infuriated me, you NEVER use a captive audience to sell cars...I will NEVER buy from Cooley again...horrible leadership and service. More
by Just My Opinion
Employees Worked With
Service
June 24, 2015
Turnaround I purchased my 2014 Nissan Maxima New from Clay. Since the addition of Lionel Valdez, I think the service manager, the level of service increased dra I purchased my 2014 Nissan Maxima New from Clay. Since the addition of Lionel Valdez, I think the service manager, the level of service increased dramatically, from close to nothing to impeccable. Even the attitudes of the other employees I have encountered is totally different and impressive. My last visit for my 5000 mile oil change, the service attendant was warm, funny, and pleasant and Mr. Valdez addressed me by name. This level of impeccable service has added incredible value to me, and I now look forward to my next vehicle purchase from Clay Cooley Nissan. More
by Ty Johnson
Employees Worked With
Lionel Valdez
