Clay Cooley Nissan - Service Center

Some do care There's an old saying 'People don't care what you know until they know you care" After a violent interaction with three sales managers at Clay Cooley There's an old saying 'People don't care what you know until they know you care" After a violent interaction with three sales managers at Clay Cooley Nissan in Dallas. I had a totally different experience with the Service Manager (Ray Christiansen). I was upset after the violent interaction with the sale managers, so I told Ray ( the service manager) to give me the keys to my vehicle so I could leave. He said, "don't leave because I want to make it right". I told him the only thing that can make it right is for Clay Cooley to pay for the repairs to my vehicle that should have been done before I bought it. Ray said, "leave it here, let me see what I can do". So I left it, about an hour later he called and said the repairs were been done at no expense to me. Thank God for people who do care. More

Mansplaining in a sauna I needed a routine oil change and booked an appointment at the service center. Upon arriving on time, I was told that it would take 1.5 HOURS to chan I needed a routine oil change and booked an appointment at the service center. Upon arriving on time, I was told that it would take 1.5 HOURS to change the oil. It took over 2.5 hours of waiting in their barely air-conditioned waiting room even with an appointment. I received 0 updates for the duration of the 2.5 hours. To make things better: - One of the male workers talked to me like a car having two different air filters was unimaginable for my Y-chromosome lacking brain. I told him I knew that cars had multiple air filters for different purposes. He continued talking over me. - A sales man made the mistake of trying to get me to lease a new car. Both the look of disappointment when I told him that I own my car and the curtness of his questions was not appreciated when I was trying to work from the waiting room. - I filled out the paper work when they said it would be ready, but surprise! It was going to take another 7 minutes to wash the car. It actually took 15 minutes. As an added bonus their version of a "really good job" for washing is almost as disappointing as everything else about this dealership. - I was told I would receive a "report card" to fill out about the service (thankfully the male same male work that explained the air filters to me decided that my feminine mind couldn't grasp the word "survey", so he kindly broke it down to the term "report card" for me). I never got an email with the survey. When I messaged the dealership online for one, I received an email about buying a Nissan within about 15 minutes. I would rather drive extra and either go to the Arlington dealership or go elsewhere for routine maintenance. Based on what I saw, the dealership seems like it's hurting for business and has some questionable business practices for leasing/sales. The service center employees for the most part seemed like they'd rather be elsewhere (as I would also). More

Service Center SUCKS! I always take my vehicle to get serviced (oil change) at the Clay Cooley in Irving, but this time around I chose to use the location in Dallas off of I always take my vehicle to get serviced (oil change) at the Clay Cooley in Irving, but this time around I chose to use the location in Dallas off of LBJ freeway due to it being closer to my job, bad choice! I scheduled an app 2 weeks prior & when I arrived I was told they did not have a filter for my car so I needed to go back the next day & they would service the car right away. I arrived the next day at 5pm and I did not get out of there until 7pm. Also, the location in Irving always sends me an email the day after giving me all the info on my car. I did not get that report from them. I will never go back to this location!! More

Wonderful Very simple. This service advisor Blake Ness is a breath of fresh air. I will never go anywhere else for my service needs Thank you Blake Ness. Very simple. This service advisor Blake Ness is a breath of fresh air. I will never go anywhere else for my service needs Thank you Blake Ness. More

False diagnostic results without doing any diag test Don't waste ur time & money. I took my car to Nissan dealer thinking they were going to be honest and they were not. The diagnostic test was never don Don't waste ur time & money. I took my car to Nissan dealer thinking they were going to be honest and they were not. The diagnostic test was never done and the service that was being recommended was replace transmission and 2 other things totaling $6800 to fix. I took it to aammco transmissions and found out that it needed a tuneup and transmission was fine. I only,spent $900 to repair and works great. Don't ever trust Clay Cooley service. They are liars, theives and have the worst reviews I have ever seen. I don't give them any stars. More

Terrible I purchased a pre-owned certified vehicle that my salesman brought out for me to test drive a block. Before the deal I asked for a CARFAX that he did I purchased a pre-owned certified vehicle that my salesman brought out for me to test drive a block. Before the deal I asked for a CARFAX that he did not provide until after the deal was closed. The car has emissions problems and acceleration problems that needed to be fixed. The vehicle would not pass inspection per the carfax. I have had the car 5 days and it has been to the dealer twice. Yesterday I contacted the service department manager and my salesman to let them know the vehicle would not go over 40mph and wouldn’t shift properly. The service manager advised that he would have a rental waiting for me upon my arrival today. He said he would be in at 7:30 and was not. The lady in the rental area acted as if she spoke with him and told me I they could not provide the rental until the unit was diagnosed. Now they have me late for work, and without a car and now they have to shuttle me. I don’t like the deception that goes on with this dealer. I am going to open a claim with the cfpb about their sales practices and how they stick you with high interest rate loans with NISSAN. I hate this dealer and the service they provide. They should be xxxx completely down More

I purchased a car from Clay Cooley six days ago and the tran I don't know what to do or think seeing how I just got the vehicle now I'm stuck without a car again and unable to get to work and take my children to I don't know what to do or think seeing how I just got the vehicle now I'm stuck without a car again and unable to get to work and take my children to school we are not on the bus line I wish they would have fixed the car before they put it on the lot to be purchased I pray they fix it and do not attempt to charge me for it also I don't know when it will be fixed More

Oil change and fuel pump Sitting in San marcos nissan. Tech and advisor take me out to show me that oil. Cap was missing. I have oil everywhere. Clay. Cooley was the last one Sitting in San marcos nissan. Tech and advisor take me out to show me that oil. Cap was missing. I have oil everywhere. Clay. Cooley was the last one to do the service as it is a new vehicle with about 7500 mile on it and.oil all was a quart low. After 5 days on my last service I picked up my vehicle just to find my front seats were laid-back and my radio was on a different station all together. How can your techs be so unprofessional and still keep their jobs. I have every thing documented with photos. I hope my engine is ok. If not then we will be talking. More

Unable to repair simple issues If I could give this dealership no stars I would. They are rude, incompetent and unable to clearly communicate any issue. I bought my Murano about 2 If I could give this dealership no stars I would. They are rude, incompetent and unable to clearly communicate any issue. I bought my Murano about 2 months ago, I have not been able to use the USB1/AUX port since I bought the car. Took the car to Courtesy Nissan (DO NOT GO THERE EITHER!!) and to Clay Cooley, first trip, we need to order the part, ok. Second trip, we ordered the wrong part. Third trip, while we do not have the resources or time to correctly repair the USB1/AUX port. Each time, it took 2 or more hours out of my day and still today I do not have a working port. The rep Shounda is an idiot and does not know what a USB port is suppose to do. More