Clay Cooley Nissan - Service Center

Great Service!! Your Service Advisor, Jay Harrison done a really good job in looking after my vehicle. Thank you for your courteous service. My car runs better knowin Your Service Advisor, Jay Harrison done a really good job in looking after my vehicle. Thank you for your courteous service. My car runs better knowing that I have some friends that will take care of my car like I would like them to More

AC Service and Repair There is no Service Center like it in the whole wide world 😊 Good job guys. Keep up the good work. This is the best Nissan sales and service center i There is no Service Center like it in the whole wide world 😊 Good job guys. Keep up the good work. This is the best Nissan sales and service center in town. More

Customer Service Sucks!! Clay Cooley Nissan is a joke and rip off!! I took my car there to get repaired. Spoke with a very dry Antonio Holmes that was of no assistance with my Clay Cooley Nissan is a joke and rip off!! I took my car there to get repaired. Spoke with a very dry Antonio Holmes that was of no assistance with my questions or concerns. He was very defensive and cut me off with all my questions as if he knew it all. Once he told me what my issue was with my car I realized I already had that issue repaired at another dealership back in 2017. I pulled the receipt and verified that I was correct. Clay Cooley $317 for the same repairs the other dealership charged $181. SAME ISSUE. SAME EXACT ISSUE!!! ALMOST DOUBLE THE PRICE!!! Why the price difference? Why am I having to get this repaired again?? When I went to pick up my car I asked for a manager at Clay Cooley and he came out. Listened to my issue...walked off and brought back dry Antonio and walked off. Didn’t stay to see what was going on or if i was satisfied. I again stated my issue and Antonio went on to tell me has an excellent memory and would not listen to my concerns still. Still no manager in sight!!! Dry Antonio still on defense not listening to my concerns. I finally just paid it and left. Antonio didn’t even wait to see if I signed my receipt. Then when I leave I get a text asking for my satisfaction rating from 1 (Not Likely/Poor) to 10 (Very Likely/Excellent)....How about a BIG FAT goose egg 0 as an option??? Clay Cooley is .2 miles from my house. I can literally walk if i need to. I will NEVER go back there again even if they are the last Nissan place in Dallas. More

Customer service The service The service manager,Ray Christian and the technician,Matt Jones were very helpful. Matt made sure he kept aware with updates about the sta The service The service manager,Ray Christian and the technician,Matt Jones were very helpful. Matt made sure he kept aware with updates about the status of my vehicle while it was being serviced because it had to stay overnight. i've been coming to Clay Cooley for a while and Matt is the best technician I've had. More

crooked clay cooley got screwed out of 2100 when bought new ram and was supposed to get 2 oil changes got screwed out of the second one.i will never go back got screwed out of 2100 when bought new ram and was supposed to get 2 oil changes got screwed out of the second one.i will never go back More

Service The service advisor Matthew Jones was great. The Manager Ray Jones was great also. The timing was excellent not a very long wait the second time aroun The service advisor Matthew Jones was great. The Manager Ray Jones was great also. The timing was excellent not a very long wait the second time around. More

Transmission issue I took my car back to the lot I purchased it from due to the fact the transmission wasn't pulling properly and wouldn't catch up to speed at times. Th I took my car back to the lot I purchased it from due to the fact the transmission wasn't pulling properly and wouldn't catch up to speed at times. The finance company scheduled the appt. for a Thurs. morning at 9. I get to the location I purchased it as instructed to, and due to the fact it was still in my 30 days. From Thurs to Tues I got the run around. I had to pay for a rental car during this time to get back and forth to work because I didn't purchase the vehicle from the new side. I picked up the car Tues and it ran a lil smooth but within the next couple of days it started to hesitate at certain times and you can smell fluid burning through the vents. I took the car to a well known transmission shop and asked if a NEW transmission was installed would it drive like it was driving. I was informed that no new transmission was installed and that they may have flushed the transmission instead. From Thurs to Tues they kept my car stating a NEW transmission was being installed. It's now 3 weeks later and I'm back dealing with the SAME problem as before. I haven't made my 2nd payment but yet there is a major problem. This company is sad. I'm thinking I'm just take my payment and go elsewhere and park their lemon vehicle back on their lot. They're too busy saying it will affect my credit if I do so....hmmm I beg to differ because I was sold a lemon and instead of fixing the problem they patched it long enough to be out of my 30 day warranty. I may as well should've went to Mega Motors for a healthier lemon if I money to throw away like I'm doing now. Run for the border do not buy here. More

Excellent Service The Service Manager Ray Christian went above and beyond to assist with having my vehicle serviced. Unwilling to leave a customer waiting, he quickly t The Service Manager Ray Christian went above and beyond to assist with having my vehicle serviced. Unwilling to leave a customer waiting, he quickly took my service request thoroughly explained the services that would be provided and assured me the wait would not be long. He ultimately provided the ideal customer service experience. Being a customer here over 2 years, I’ve never received such excellent service. Ray is an angel to this service center, thanks again Ray More