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Clay Cooley Nissan - Service Center

Dallas, TX

4.2
339 Reviews
Call Service Center (855) 745-4401

339 Reviews of Clay Cooley Nissan - Service Center

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February 04, 2025

Great service and effective communication but prefer not to be called about trading my car More

by pamela.mccurley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Medrano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Shane Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 07, 2025 -

Clay Cooley Nissan responded

Hello Pamela.mccurley, Thank you for your feedback! We're glad to hear that you appreciated our great service and effective communication. We understand your preference regarding calls about trading in your car, and we will ensure to respect your wishes moving forward. Your insights are valuable to us, and we strive to make every experience as positive as possible. Sincerely, Nina Thoma s Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

February 04, 2025

I was Misinformed on several items during purchase. Such as it needs oil change every 10k- after purchase it was 5k; 26-30 estimated mpg-it gets 22-24; maintenance package included with extended warra More

by kimsmith1430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember the sales man’s name..or the financial person is not listed either
Report | Print
Feb 10, 2025 -

Clay Cooley Nissan responded

Hello Kimsmith1430, We sincerely apologize for the misinformation you experienced during your purchase. We strive to provide accurate information regarding maintenance schedules and fuel efficiency, and it’s clear we fell short in your case. Additionally, we regret any misunderstanding regarding the maintenance package with the extended warranty. Your feedback is valuable, and we will use it to improve our communication and customer service going forward. Thank you for bringing these issues to our attention. Clay Cooley Nissan

February 03, 2025

My experience with Courtney was a GREAT experience. The last 2 times I've serviced my car there she has helped me.Thank you Courtney for your expertise and knowledge on servicing my car!!!! More

by mrwade43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney
Report | Print
Feb 07, 2025 -

Clay Cooley Nissan responded

Hello Mrwade43, Thank you for sharing your wonderful experience with Courtney! We're thrilled to hear that her expertise and knowledge in servicing your car have made a positive impact on your visits. It's always our goal to provide excellent service, and we're glad that Courtney has been able to assist you effectively. We appreciate your business and look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

February 03, 2025

Courtney provided the best customer service Phyllisever! !! I would like to work with Courtney for any future upcoming services. More

by beatriceb591
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Archer
Report | Print
Feb 07, 2025 -

Clay Cooley Nissan responded

Hello Beatriceb591, Thank you for your wonderful review! We're thrilled to hear that Courtney provided you with the best customer service ever. Our team is dedicated to ensuring a positive experience, and it’s great to know that you would like to work with Courtney again for future services. We look forward to assisting you in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

February 03, 2025

The service Representatives are knowledgeable and kind. This time to get my vehicle serviced was very fast, I didn’t wait long. Thank You More

by tmilton921
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 07, 2025 -

Clay Cooley Nissan responded

Hello Tmilton921, Thank you for your positive feedback! We are thrilled to hear that our service representatives were knowledgeable and kind during your visit. It's great to know that your vehicle service was fast and efficient. We appreciate your recognition of our team's efforts and look forward to providing you with exceptional service in the future. Thank you for choosing us! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

February 02, 2025

Service was fast and my service rep was very personable and informative. Staff constantly checked in with me to ensure that I was satisfied. More

by breoshapowells
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Clay Cooley Nissan responded

Hello Breoshapowells, Thank you for your positive feedback! We’re thrilled to hear that you found our service fast and that our representative was personable and informative. It's great to know that our staff consistently checked in to ensure your satisfaction. We strive to create a welcoming environment, and your kind words affirm our efforts. We look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

February 01, 2025

Good Dealer! Excellent service! Need add at the maintenance wash the car. My car no watch. More

by conce613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2025 -

Clay Cooley Nissan responded

Hello Conce613, Thank you for your feedback! We're thrilled to hear you found our service excellent. We appreciate your suggestion regarding the maintenance wash for your car, and we'll certainly consider adding that to enhance our offerings. Your satisfaction is important to us, and we strive to provide the best experience possible. If you have any further questions, please give us a call. We're always happy to help! Clay Cooley Nissan

January 31, 2025

Awesome quick fast and readily available to answer any and all questions. Great experience overall More

by lasaundra.irving
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember name was in service
Report | Print
Feb 03, 2025 -

Clay Cooley Nissan responded

Hello Lasaundra.irving, Thank you for your fantastic feedback! We're thrilled to hear you had an awesome experience and found our team quick and readily available to answer your questions. Providing fast and thorough support is our priority, and it’s great to know we met your expectations. We look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

January 30, 2025

Made an appointment and was able to get in the next day. Elias Torres was a great service advisor and was able to get my appointment in and me out on time. More

by PBAKER78
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Elias Torres
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Feb 02, 2025 -

Clay Cooley Nissan responded

Hello Pbaker78, Thank you for your positive feedback! We're thrilled to hear that you were able to schedule an appointment quickly and that Elias Torres provided great service as your advisor. We strive to ensure timely service and appreciate your recognition of our efforts. We look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

January 29, 2025

I have been using this dealership for over 25 yrs I have never once had a bad experience from any of the staff from the service advisers all the way thru to the wonderful man who vacuums and washers my car More

by blinkylil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo, Aguilar
Report | Print
Jan 31, 2025 -

Clay Cooley Nissan responded

Hello Blinkylil, Thank you for your kind words and for being a loyal customer for over 25 years! We're thrilled to hear that you've consistently had positive experiences with our staff, from the service advisers to the team members who ensure your car is cleaned and ready for you. Your satisfaction is our top priority, and we look forward to continuing to provide you with excellent service in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

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