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Clay Cooley Nissan - Service Center

Dallas, TX

4.2
291 Reviews
Call Service Center (855) 745-4401

291 Reviews of Clay Cooley Nissan - Service Center

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July 20, 2024

2 hours for an oil change is long to me but I’d rather come back then go anywhere else. Also I appreciate the complimentary car wash. Staff is very helpful and friendly More

by TRELANALIV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes
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Jul 22, 2024 -

Clay Cooley Nissan responded

Hello Trelanaliv, thank you for taking the time to leave a review for us at Clay Cooley Nissan. We're happy Wesley could meet your expectations! We are always more than happy to assist you if anything else comes up. Take care! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

July 13, 2024

Adan in parts was very helpful and sweet helped he get exactly what I needed More

by Ms. Roz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adan Macias Jr
Report | Print
Jul 16, 2024 -

Clay Cooley Nissan responded

Hello Ms. Roz, thank you for taking the time to leave a review for us at Clay Cooley Nissan. We're happy Adan could meet your expectations! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Clay Cooley Nissan. If you have any further questions, please give us a call. We're always happy to help! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

July 11, 2024

The service was really good and our service advisor was helpful. Would recommend this place! More

by ABAYLON0423
Recommend Dealer
Yes
Employees Worked With
Leo was our service advisor and he was a great help! Misael was very helpful in every step of the process in finding the best car to helping us in getting services done for the car. Would definitely recommend family and friends to go with Misael!
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Jul 12, 2024 -

Clay Cooley Nissan responded

Hello Abaylon0423, thank you for your kind words and this wonderful review! Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. Have a great day! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

July 06, 2024

Dealership customer service was great on time kept me informed on vehicle called when it was ready car was very clean when o picked up 5 star setvive More

by johnson_albert214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nina Thomas
3.0
This rating includes all reviews, with more weight given to recent reviews.
Pa Jallow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bj , Dominique Dou
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Jul 09, 2024 -

Clay Cooley Nissan responded

Hello Johnson_albert214, reviews like this give us motivation and help us ensure we provide high-quality care! Thank you for your praise and kind comments about our team here at Clay Cooley Nissan! Please don't hesitate to reach out if there's anything additional we can do for you. We hope to see you soon! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 30, 2024

its ok. not the best but ok. Car wash and vacume could be better. all cars should be sanitize when finish in service More

by BRANCH.J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blane Turner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 02, 2024 -

Clay Cooley Nissan responded

Hello Branch.j, We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We are disappointed to see that your experience was not a 5-star one. We would like an opportunity to make this up to you. If you are willing, please reach out to us at (972) 709-2000 so we can work towards a resolution. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Clay Cooley Nissan

June 23, 2024

great place . Every time I bring my car in for service they do a good job, eveen when they are really busy! The whole staff was nice and professional. More

by MRQ8CAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kallie Wike
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Jun 25, 2024 -

Clay Cooley Nissan responded

Hello Mrq8caj, thank you for sharing your positive experience! We are happy to pass along your comments to the team here at Clay Cooley Nissan! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 19, 2024

I was very disappointed in my services and expected more highly great customer service , and my car was damage when I only went for oil change More

by FULLERJOSLYN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know
Report | Print
Jun 21, 2024 -

Clay Cooley Nissan responded

Hello Fullerjoslyn, Thank you for taking the time to let us know about your recent experience. We regret your most recent visit with us was not up to the standards we strive for. Please contact our service managers at (972) 709-2000 when you have an opportunity, and we will be more than happy to try and turn your experience around. We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. We look forward to hearing from you, Clay Cooley Nissan

June 19, 2024

Great place with great advisors that assist when needing assisting and the advisor came right out to my car as I showed up didn’t even have to wait! More

by WESLEY751
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley bozewicz
Report | Print
Jun 21, 2024 -

Clay Cooley Nissan responded

Hello Wesley751, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Clay Cooley Nissan. Thank you for your kind words and this wonderful review! If you have any further questions, please give us a call. We're always happy to help! Clay Cooley Nissan

June 18, 2024

I have been going here for about 2 years now an my experience is the same every time, just great!! More

by MONIQUESTEWART85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pa Jallow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 19, 2024 -

Clay Cooley Nissan responded

Hello Moniquestewart85, thank you for taking the time to leave a review for us at Clay Cooley Nissan. We're happy we could meet your expectations! Thank you for your praise and kind comments about our team! If you have any further questions, please give us a call. We're always happy to help! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 18, 2024

Very disappointing. Did not do the work that was asked to be done but charged me for it! I had to bring my SUV back and it was still not fixed. More

by TREID1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
Report | Print
Jun 19, 2024 -

Clay Cooley Nissan responded

Hello Treid1978, Thank you for taking the time to let us know about your recent experience. We regret your most recent visit with us was not up to the standards we strive for. Please contact our service managers at (972) 709-2000 when you have an opportunity, and we will be more than happy to try and turn your experience around. We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. We look forward to hearing from you soon. Clay Cooley Nissan

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