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Clay Cooley Nissan - Service Center

Dallas, TX

4.2
291 Reviews
Call Service Center (855) 745-4401

291 Reviews of Clay Cooley Nissan - Service Center

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July 31, 2024

Every aspect of the service was completed in a timely manner and was highly informative. The staff demonstrated utmost respect and were knowledgeable in addressing any inquiries I had. More

by SMITHTONYA1027
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blane Turner
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Frederick
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Aug 01, 2024 -

Clay Cooley Nissan responded

Hello Smithtonya1027, reviews like this give us motivation and help us ensure we provide high-quality care. We are very happy to have provided you with such a positive experience! Your wonderful feedback and rating mean a lot to us. Please don't hesitate to reach out to us if there's anything more we can do! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

July 31, 2024

I wish someone would’ve gave my car a diagnostic to see why the check engine light was on. It was done in the past while getting an oil change. More

by GMOE004
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonel
Report | Print
Aug 01, 2024 -

Clay Cooley Nissan responded

Hello Gmoe004, We appreciate all reviews, and appreciate you giving us the chance to improve by providing us with this feedback. We are disappointed to see that your experience was not a 5-star one. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (972) 709-2000. Thank you again for taking the time to let us know how we can improve. We hope you will consider us again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

July 30, 2024

Wesley was extremely rude . My car was kept ar the dealership dor 4days due to a rear camera issue. No one ever followed up with me to give me an ETA. On the last day, I decided More

by LOISJ130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wesley
Report | Print
Aug 01, 2024 -

Clay Cooley Nissan responded

Hello Loisj130, We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. When you have an opportunity, please reach out to our management team here at (972) 709-2000 so we can try to restore your confidence in our business. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve our services. We hope to hear from you soon. Clay Cooley Nissan

July 28, 2024

I was in and out in under and hour and they honored the coupon I was sent in the mail. More

by ALANTECOAKLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brodis Matthews
Report | Print
Jul 30, 2024 -

Clay Cooley Nissan responded

Hello Alantecoakley, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Clay Cooley Nissan. Thank you for sharing your positive experience! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

July 27, 2024

Phone calls took too long to answer and car wasn’t ready when they said it was ready More

by HARRINGTONJALEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Fredrick
Report | Print
Jul 29, 2024 -

Clay Cooley Nissan responded

Hello Harringtonjalen, We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. When you have an opportunity, please reach out to our service management team here at (972) 709-2000 so we can try to restore your confidence in our business. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve our services. We hope to hear from you soon. Clay Cooley Nissan

July 26, 2024

WESLEY, Service Advisor, was magnificent. He was helpful with explaining my questions and assisting with all the necessary recommendations. More

by SHEJONES58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley, Service Advisor
Report | Print
Jul 29, 2024 -

Clay Cooley Nissan responded

Hello Shejones58, we appreciate you taking the time to leave us this feedback! Thank you so much for your positive comments about Wesley here at Clay Cooley Nissan Service! If you have any further questions, please give us a call. We're always happy to help! We hope to be of service to you again in the future. Best wishes, Clay Cooley Nissan

July 25, 2024

In all my years of being a NISSAN customer the employees have been courteous and helpful, and knowledgeable. More

by SHIRL.CREDIT17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2024 -

Clay Cooley Nissan responded

Hello Shirl.credit17, thank you for taking the time to leave a review for us at Clay Cooley Nissan. We're happy we could meet your expectations! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! We sincerely thank you for the positive review, and look forward to seeing you again soon! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

July 24, 2024

Great! Worry free experience .............................. Would go again every time I need service I'll come More

by VICKIETURNER800
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Floyd McGriff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles English Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Osuji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pa Jallow
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Sheppard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Benjamin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dale Wallace, Bertha Marin, Taibu Mu Addib
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Jul 25, 2024 -

Clay Cooley Nissan responded

Hello Vickieturner800, thank you for your praise and kind comments about our team! Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you so much for the positive review! Please don't hesitate to reach out if there's anything additional we can do for you. Best wishes, Clay Cooley Nissan

July 24, 2024

The service rep was not very friendly and they make up additional services that are not needed. More

by LILDJF72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Idk
Report | Print
Jul 25, 2024 -

Clay Cooley Nissan responded

Hello Lildjf72, We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. When you have an opportunity, please reach out to our service management team here at (972) 709-2000 so we can try to restore your confidence in our business. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve upon our services. We hope to hear from you soon. Clay Cooley Nissan

July 22, 2024

I recently relocated from Florida to Texas and I must say, Will, Fredrick, and Chris provided top notch service that made me feel right a home! Thank you gentlemen! More

by SHUNDRALLAHC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will, Fredrick and Chris
Report | Print
Jul 23, 2024 -

Clay Cooley Nissan responded

Hello Shundrallahc, Thank you for your praise and kind comments about Will, Fredrick, and Chris! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience here at Clay Cooley Nissan! We sincerely thank you for the positive review, and look forward to seeing you again soon! Warm Regards, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

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