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Clay Cooley Nissan of Richardson

Richardson, TX

Overview
Employees
Reviews
Vehicles
4.5
1,187 Reviews
Welcome to Clay Cooley Nissan Richardson Thank You for us The team at Clay Cooley Nissan Richardson would like to welcome you to our dealership in Richardson, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Nissan vehicles, or get a great deal on a reliable pre-owned model. When you’re looking for quality auto maintenance and repairs near Richardson, you can always count on the professional technicians in our Nissan service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own. Lots of folks in Richardson count on the high-quality vehicles and services found at Clay Cooley Nissan Richardson, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions.
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1777 N Central Expy

Richardson, TX

75080

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Showing 1,187 reviews

January 05, 2026

My car was ready before the time he told it was going to take, less than an hour. More

by prguzman1075
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Schille
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2026 -

Clay Cooley Nissan of Richardson responded

Thank you for your feedback! We’re glad to hear your vehicle was completed sooner than expected and that the service took less than an hour. We appreciate you choosing us and look forward to assisting you again in the future.

January 05, 2026

LOVED reggie huff and that's why i'm giving you 5 stars, so he doesn't get shafted. i wanted 4 stars for the rest with the sales tactics and pressuring. More

by JANDYJACE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Reggie Huff
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2026 -

Clay Cooley Nissan of Richardson responded

Thank you for sharing your feedback. We truly appreciate the five-star rating and are glad to hear that Reggie Huff provided an excellent experience, he will be recognized for his outstanding service. We also value your honest comments regarding the sales process and pressure, and we’ll be sharing this feedback with our management team to ensure we continue improving and providing a more comfortable experience for all customers.

January 03, 2026

While the personnel were very courteous, we were at the dealership approximately 5 hours, which we feel was an extremely long time. More

by cortiz51
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rodrigo Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jolby Butler
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2026 -

Clay Cooley Nissan of Richardson responded

Thank you for your feedback. We’re glad to hear our team was courteous, and we sincerely apologize for the extended wait time. We understand that spending approximately five hours at the dealership is frustrating, and we appreciate your patience. Your comments have been shared with our team as we continue working to improve our scheduling and service efficiency.

January 03, 2026

Everything was smooth for this visit - setting up the appointment, drop off, waiting, and service. All team members I interacted with were friendly and knowledgeable. My only frustration is the rising co More

by pereztom73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony
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Jan 03, 2026 -

Clay Cooley Nissan of Richardson responded

Thank you for taking the time to share your experience! We’re glad to hear that everything went smoothly from scheduling and drop-off to the service itself, and that our team was friendly and knowledgeable. We completely understand your concern regarding the rising costs of car care, and we truly appreciate your understanding. We value your feedback and look forward to assisting you again in the future.

January 03, 2026

Long time customer. Great service. Do not need 15 words for this. So stupid. Annoting More

by debikilmer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jan 03, 2026 -

Clay Cooley Nissan of Richardson responded

Thank you for being a long-time customer. We appreciate your loyalty and are glad you continue to receive great service.

December 31, 2025

Scott was professional and super friendly in helping me book my appointment and taking care of me on the day I had my recall taken care of. Thanks Scott for all your help! More

by D2340
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Jan 02, 2026 -

Clay Cooley Nissan of Richardson responded

Thank you for the great feedback! We’re happy to hear Scott was professional, friendly, and took great care of you throughout your recall visit. We’ll be sure to share your kind words with him, thanks again for choosing us!

December 31, 2025

I am not happy with service because I’m the car was properly serviced are not More

by Devanathan.ttm
Service Communication
Recommend Dealer
No
Employees Worked With
Shauna Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 02, 2026 -

Clay Cooley Nissan of Richardson responded

We’re sorry to hear about your experience and appreciate you bringing this to our attention. At this time, we’re unable to locate your name in our system. Please give us a call at 972-792-5657 so we can review your concerns and assist you further.

December 30, 2025

Shawna was amazing. She always makes sure we are satisfied when we leave. That’s the kinda customer service that’s needed in the world today. When something is wrong wit More

by t_m_tgirls
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shauna Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Dec 30, 2025 -

Clay Cooley Nissan of Richardson responded

Thank you so much for taking the time to share this kind feedback. We’re thrilled to hear that Shaun provided such a positive experience and helped make your visit a great one. She truly takes pride in caring for our guests, and we appreciate you recognizing her dedication and outstanding customer service. We’ll be sure to share your comments with Shaun and our team.

December 29, 2025

AK kept me informed about my car. I had to leave it overnight because they had to order parts. He setup loaner car for me which was much appreciated . I have Aleah had my car service More

by kjljhouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AK
Print
Dec 30, 2025 -

Clay Cooley Nissan of Richardson responded

Thank you for sharing your experience. We’re glad to hear that AK kept you informed throughout the process and helped arrange a loaner vehicle while your car was here. We appreciate your patience while we waited for the parts and truly value your continued trust in our service team. We look forward to taking care of your vehicle again in the future.

December 28, 2025

I dont feel the service department did a through inspection of the issues I presented. More

by mjbass2014
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Print
Dec 29, 2025 -

Clay Cooley Nissan of Richardson responded

Thank you for sharing your feedback. We’re sorry to hear that you felt the inspection was not as thorough as expected. This is not the level of service we strive to provide. We would appreciate the opportunity to learn more about your concerns and address them properly. Please feel free to contact us directly so we can assist further.

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