Clay Cooley Nissan of Richardson

The salesperson and sales manager were actually pretty nice. There are some post-sale things that were somewhat lacking (not getting a full tank of gas with the vehicle purchase and the car being dusty an nice. There are some post-sale things that were somewhat lacking (not getting a full tank of gas with the vehicle purchase and the car being dusty and, in some places, dirty on the inside). More

All was good and Scoot was great professional and thorough. He was the best. Give him a raise. thorough. He was the best. Give him a raise. More

Made the car buying process easy! The staff was knowledgeable and answered all of our questions and found the car that met all of our needs/preferences. The staff was knowledgeable and answered all of our questions and found the car that met all of our needs/preferences. More

I have never had a negative experience in the 5 plus years I have been a customer. years I have been a customer. More

My experience was very positive. Jonathan Mejia was professional, patient, and very helpful throughout the process, making sure all my questions were answered. Rodrigo Ramos was also Jonathan Mejia was professional, patient, and very helpful throughout the process, making sure all my questions were answered. Rodrigo Ramos was also great to work with, knowledgeable, and respectful, which made everything go smoothly. Overall, Courtesy Nissan provided excellent customer service, and I was very satisfied with the experience. More

I've had my vehicle serviced multiple of times and every time has been a great experience. The dealership is kept. Thank you Robert time has been a great experience. The dealership is kept. Thank you Robert More

Everything seems to be pretty good Thank you for your service . See you soon clay Cooley service . See you soon clay Cooley More

Review / Complaint Draft I leased a vehicle from Courtesy Nissan on April 24, 2024, and as of December 13, 2025, I discovered that I am required to pay a property tax on the leased vehicle—an amount Courtesy Nissan on April 24, 2024, and as of December 13, 2025, I discovered that I am required to pay a property tax on the leased vehicle—an amount that is more than half of my monthly lease payment. At no point during the sales or finance process was this disclosed to me. Neither the sales associate, Damien Bates, nor the finance department informed me that I would be responsible for a separate annual property tax that was not included in my lease payment. This is a significant financial obligation, and failing to disclose it is unacceptable. When I contacted Courtesy Nissan today and asked to speak with a sales associate, I was transferred back to the operator instead of being helped. I have left multiple messages for management and have yet to receive a response. It is extremely concerning that a sales associate would either not know—or not disclose—that leased vehicles are subject to property tax paid directly by the customer. That reflects either serious incompetence or intentional deception. As of today, my vehicle has under 5,000 miles, and I feel completely misled, deceived, and taken advantage of by this dealership. Customers deserve full transparency when entering a lease agreement, especially regarding major financial obligations. I strongly caution others: do not lease a vehicle from Courtesy Nissan unless you independently verify every cost. Based on my experience, critical details are not fully disclosed. More

The dealership was supportive with buying a car. While other dealers wouldn’t give me a chance. While other dealers wouldn’t give me a chance. More

Outstanding and very professional! !! What else can I say?.. Shauna is asset too Nissan. She should be REWARDED FOR HER WORK!!! !! What else can I say?.. Shauna is asset too Nissan. She should be REWARDED FOR HER WORK!!! More