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Clay Cooley Nissan of Richardson

Richardson, TX

Overview
Employees
Reviews
Vehicles
4.5
1,157 Reviews
Welcome to Clay Cooley Nissan Richardson Thank You for us The team at Clay Cooley Nissan Richardson would like to welcome you to our dealership in Richardson, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Nissan vehicles, or get a great deal on a reliable pre-owned model. When you’re looking for quality auto maintenance and repairs near Richardson, you can always count on the professional technicians in our Nissan service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own. Lots of folks in Richardson count on the high-quality vehicles and services found at Clay Cooley Nissan Richardson, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions.
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1777 N Central Expy

Richardson, TX

75080

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Showing 1,157 reviews

December 26, 2025

I was there to look at a specific car, drove almost an hour. When I got there, the car had already been sold. Dennis did a great job trying to find similar cars. More

by amycharrison
Recommend Dealer
Yes
Employees Worked With
Darris Bailey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 27, 2025 -

Clay Cooley Nissan of Richardson responded

Thank you for taking the time to share your experience. We truly apologize for the inconvenience and frustration of making the drive only to find the vehicle had already been sold. We understand how disappointing that can be. We do appreciate you recognizing us for his efforts in trying to locate similar options for you, and we’ll be sure to share your kind words with him. We value your feedback and will work to improve communication so we can provide a better experience moving forward.

December 24, 2025

With Scott has my service tech i k ow I am in good hands. I will also have my car serviced here. More

by dqueen5995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : scott Rupert
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Dec 24, 2025 -

Clay Cooley Nissan of Richardson responded

Thank you for the great review! We’re glad to hear that with Scott as your service technician, you feel confident you’re in good hands. We truly appreciate your trust and look forward to servicing your car again.

December 24, 2025

It was great experience that I totally enjoyed. Thank you a worth while experience and for that keep it up. More

by rogersrochelle88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shauna Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micheal Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Schille
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 24, 2025 -

Clay Cooley Nissan of Richardson responded

Thank you for the kind words! We’re glad to hear you had a great experience and truly appreciate you taking the time to share your feedback. We look forward to serving you again!

December 24, 2025

Sott Rupeet is best service tech. With him I know I will be treated right More

by dqueen5995
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 24, 2025 -

Clay Cooley Nissan of Richardson responded

Thank you for your great feedback! Scott is a valued member of our team, and we’re glad to hear he took such good care of you. We truly appreciate your trust and look forward to assisting you again in the future.

December 24, 2025

Good service. Only problem, I was told 1.5-2 hours and ended up taking 5 hours. More

by alexanderwepps
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Schille
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 26, 2025 -

Clay Cooley Nissan of Richardson responded

Thank you for sharing your experience. We’re glad to hear the service itself was good, and we apologize for the extended wait time. We appreciate your patience and your feedback, as it helps us improve our scheduling and communication.

December 24, 2025

Had appt for oil change took almost two hours. That is ridiculous. Also items quoted that needed service air filter cabin filter replacement etc. was told my maintenance agreement didn’t cov More

by Sachsejesusrocks
Recommend Dealer
No
Employees Worked With
Anthony
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Dec 26, 2025 -

Clay Cooley Nissan of Richardson responded

Thank you for the feedback. We’re sorry your oil change took longer than expected and for the confusion about what your maintenance agreement covers. If you’re willing, please contact us with your visit details so we can review the agreement and address this properly. 972-792-5657 , 469-655-6745

December 22, 2025

Service manager great, dealership under new ownership…. .Being asked to take numerous surveys, pain in the xxx. Dealership markups on parts is disgusting. More

by williams.mr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 23, 2025 -

Clay Cooley Nissan of Richardson responded

Thank you for sharing your feedback. We’re glad to hear you had a positive experience with our service manager. We understand your concerns regarding surveys and parts pricing, and we appreciate you bringing this to our attention. Your feedback helps us improve, and we hope to have the opportunity to provide a better experience in the future.

December 22, 2025

Good and fast service and excellent communication, concerning the repair of my vehicle overall needs. More

by jc.pv5577
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jia Hsing
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Dec 23, 2025 -

Clay Cooley Nissan of Richardson responded

Thank you for your kind feedback! We’re glad to hear you received good, fast service and clear communication regarding your vehicle’s repair needs. We truly appreciate your trust and look forward to assisting you again in the future

December 19, 2025

Scott has always been great to work with, explains issues thoroughly, and advises when something is necessary or if it can wait to be worked on. More

by cooleyam1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 20, 2025 -

Clay Cooley Nissan of Richardson responded

Thank you for the kind feedback! We’re glad to hear that Scott has consistently been great to work with and takes the time to thoroughly explain any issues while providing honest guidance on what needs immediate attention versus what can wait. We truly appreciate your trust and look forward to assisting you again in the future.

December 19, 2025

Shauna had been phenomenal and extremely helpful/supportive through my entire experience. All of my previously owned vehicles were Chevrolet and I recently purchased a Nissan vehicle and imm More

by QS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shauna Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 20, 2025 -

Clay Cooley Nissan of Richardson responded

Thank you for taking the time to share your experience. We truly appreciate your honesty and are sorry to hear about the initial concerns with your vehicle. That said, we’re grateful that Shauna was able to step in and provide the level of care, support, and follow-through that every customer deserves. We’re very proud to have her on our team, and your kind words will absolutely be shared with her. Thank you again for giving us the opportunity to assist you, and we hope to continue earning your trust in the future.

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