Dealer Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
Write a review

Clay Cooley Nissan of Richardson

Richardson, TX

Overview
Employees
Reviews
Vehicles
4.5
1,183 Reviews
Welcome to Clay Cooley Nissan Richardson Thank You for us The team at Clay Cooley Nissan Richardson would like to welcome you to our dealership in Richardson, where we’re confident you’ll find the vehicles you’re looking for at a price you can afford. Come and check out our full selection of new Nissan vehicles, or get a great deal on a reliable pre-owned model. When you’re looking for quality auto maintenance and repairs near Richardson, you can always count on the professional technicians in our Nissan service department as well, where we handle everything from oil changes and filter replacements to powertrain and drivetrain repairs. Schedule an appointment today, or purchase parts from us to handle maintenance and repairs on your own. Lots of folks in Richardson count on the high-quality vehicles and services found at Clay Cooley Nissan Richardson, and we look forward to living up to our reputation every day. Stop in and see us today, or contact our staff with any questions.
Contact Dealership

1777 N Central Expy

Richardson, TX

75080

Directions

By Type

Showing 1,183 reviews

October 24, 2025

I got very good response from manager, Scott is very good guy always supportive and very helpful guy. More

by Yellapa naidu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2025 -

Clay Cooley Nissan of Richardson responded

Thank you so much for your kind words! We're thrilled to hear you had such a positive experience with our team and that we were able to provide great support. We’ll be sure to share your feedback! We truly appreciate your trust and look forward to serving you again.

October 23, 2025

Overall dealership was average experience. Was there about 5 hours. Sales agent dropped the ball More

by deysaic
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Christopher Kye
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 24, 2025 -

Clay Cooley Nissan of Richardson responded

This is Angela, I'm one of the managers here at Nissan of Richardson. Thank you for sharing your feedback. We’re very sorry to hear that your experience didn’t meet expectations and that your visit took longer than it should have. That’s not the level of service we strive for. I’d like the opportunity to learn more and make things right, please contact me directly at 972-792-5657 , 469-655-6745 or aduran@comeseeclay.com so we can discuss this further.

October 23, 2025

Service was great from the moment I drive up to the service bay. Friendly and courteous staff More

by nissleysusan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Shauna Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2025 -

Clay Cooley Nissan of Richardson responded

Hi Susan! Thank you so much for sharing your experience. We're thrilled to hear that our team made you feel welcome from the moment you arrived at the service bay. We truly appreciate your kind words and the opportunity to serve you here at Clay Cooley Nissan of Richardson! Please reach our if there is anything else we can do.

October 22, 2025

Charged me $119 to diagnose a seat heater that was not working. Told me it would be $1700 to fix it when another mechanic fixed it at no charge because it was a simple fix. More

by leary.mindy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Schille
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2025 -

Clay Cooley Nissan of Richardson responded

`Hi Leary this is Angela, one of the managers at Clay Cooley Nissan of Richardson. Thank you for sharing your feedback. We’ve been trying to reach you to go over your experience. Our $119 diagnostic covered testing the seat heater, and our estimate reflected a damaged seat-heater harness. Per safety guidelines, we don’t repair a compromised harness due to fire risk, we only replace it. If you’d like to review the results together or need anything else, please call me at 972-792-5657 or 469-655-6745. I would love to turn this into a better experience for you.

October 22, 2025

Didn’t feel they were completely honest. I question two of the contradictions I was told. They were very nice and polite but just not comfortable with the outcome! More

by Shekaride
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert Schille
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2025 -

Clay Cooley Nissan of Richardson responded

Hi, this is Angela, one of the managers here at Clay Cooley Nissan of Richardson. I’m sorry we don’t have your contact information to reach out directly. I’d really like the opportunity to go over your visit and clear up any concerns about the information you were given. Please feel free to call me at 972-792-5657 or 469-655-6745 I would love the opportunity to make things right.

October 21, 2025

Everything was completed quickly and correctly. Scott kept me updated on my status and let me know items recommended to be done. More

by edlee0423
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2025 -

Clay Cooley Nissan of Richardson responded

Thank you for sharing your experience! We’re glad to hear everything went smoothly and that Scott kept you well informed throughout your visit. We truly appreciate your feedback and look forward to serving you again at Clay Cooley Nissan of Richardson!

October 18, 2025

Shauna has been the best service advisor I’ve had there for years. She’s on her game, courteous and professional. She got all the work done when promised. More

by drewrice
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shauna Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2025 -

Clay Cooley Nissan of Richardson responded

Thank you so much for your kind words! We’re thrilled to hear that Shauna delivered such great service and kept everything on schedule. She truly takes pride in taking care of our guests, and we’ll be sure to share your feedback with her. We appreciate your continued trust in Clay Cooley Nissan of Richardson!

Oct 21, 2025 -

Clay Cooley Nissan of Richardson responded

Thank you so much for your kind words! We’re thrilled to hear that Shauna delivered such great service and kept everything on schedule. She truly takes pride in taking care of our guests, and we’ll be sure to share your feedback with her. We appreciate your continued trust in Clay Cooley Nissan of Richardson!

October 18, 2025

The finance representative failed to disclose the total price for the optional Ally Auto Care program When he offered and explained benefits . The amount of monthly payments were the only price terms I wa More

by Edwingutier31
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rodrigo Ramos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Suvodip Sarkar
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2025 -

Clay Cooley Nissan of Richardson responded

We appreciate you taking the time to share your feedback. We’re sorry to hear about your experience and understand your concerns, transparency is very important to us, and we want to ensure every customer has a clear understanding of all product details. Our management team has already been made aware, and we’re reviewing your cancellation request to make sure it’s handled promptly. Please feel free to contact me directly at 972-792-5657, 469-655-6745, or aduran@comeseeclay.com so I can personally assist and ensure everything is resolved to your satisfaction.

October 17, 2025

I’m extremely disappointed with my experience at Courtesy Nissan regarding the handling of my canceled service contracts. I submitted my cancellation request on August 15, 2025, but the dealership failed to More

by mattj402
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Rodrigo Ramos
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Rubio
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2025 -

Clay Cooley Nissan of Richardson responded

We’re very sorry to hear about your experience and completely understand your frustration regarding the delay and communication issues you’ve encountered. We want to make sure you get the assistance you need as soon as possible. Please contact me directly at 972-792-5657, 469-655-6745, or aduran@comeseeclay.com so I can personally review your situation and help get this resolved promptly.

Oct 24, 2025 -

mattj402 responded

Escalation of Unresolved Finance & Contract Issues I have emailed finance management, called both numbers you provided, visited the dealership 14 times, left a voicemail, and responded privately through this platform — and have still received no response. Your dealership’s failure to send payment to PNC Bank in a timely manner has caused me to continue making payments on a vehicle that no longer exists, simply to protect my credit. On top of that, I was forced to purchase a replacement vehicle, meaning I am now making payments on two vehicles — all due to Courtesy Nissan’s failure to fulfill its contractual and financial obligations. As of now, this issue remains unresolved. Next Tuesday, I will be filing formal complaints with the Texas Attorney General’s Office, the Better Business Bureau, and the Texas Department of Motor Vehicles. If I do not receive resolution prior to that date, I will also pursue the dealership in small claims court for multiple violations, including but not limited to: 1. Breach of Contract 2. Conversion or Misapplication of Funds 3. Violations of the Texas Occupations Code – Dealer Conduct 4. Violations of the Texas Deceptive Trade Practices Act (DTPA) 5. Violation of Finance/Lender Agreement Obligations This situation has gone on long enough. I expect an immediate and substantive response to resolve this matter. Sincerely, Matthew Jackson

Oct 27, 2025 -

mattj402 responded

After weeks of being ignored and receiving no resolution from Courtesy Nissan regarding my canceled service contracts and missing refund, I have officially moved forward with filing formal complaints with the Texas Department of Motor Vehicles (Dealer Enforcement Division), the Texas Attorney General’s Consumer Protection Division, and PNC Bank’s dealer compliance department. Despite submitting my service contract cancellation in August 2025 and repeatedly following up — including fourteen in-person visits to the dealership because the finance department could not be reached by phone — I still have not received confirmation or proof that my lienholder has been paid. Courtesy Nissan’s lack of communication, accountability, and professionalism has been extremely disappointing. Their failure to act promptly has caused significant financial hardship, as I’ve had to continue making payments on a vehicle that no longer exists, while also paying for a replacement. At this point, this situation is no longer just an inconvenience — it’s a matter of consumer protection and dealership responsibility. I strongly urge anyone considering doing business here to proceed with caution and make sure all financial and contractual matters are documented in writing.

October 16, 2025

Scott is very knowledgeable and keeps you informed about your vehicle. Honest about time estimates so you know whether to wait or take the shuttle. More

by brian.stpierre
Recommend Dealer
Yes
Employees Worked With
Scott Rupert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 21, 2025 -

Clay Cooley Nissan of Richardson responded

Thank you for the great feedback! We’re happy to hear Scott kept you informed and provided clear, honest time estimates so you could plan whether to wait or take the shuttle. We’ll be sure to recognize him for the excellent care. We appreciate your trust and look forward to serving you again at Clay Cooley Nissan of Richardson!

1
...
12
13
14
...
119