Clay Cooley Nissan of Richardson

Floor mats We just order floor mats. Since our used car, 2015 Altima, did not come with any. Or a 2nd car pod. Order mats and came in the next day. We just order floor mats. Since our used car, 2015 Altima, did not come with any. Or a 2nd car pod. Order mats and came in the next day. More

Oil change Had an appointment to have my first oil change in my new car. As always, Robert was there to help & I appreciate his suggestions in regards to the car Had an appointment to have my first oil change in my new car. As always, Robert was there to help & I appreciate his suggestions in regards to the care of my car . The new waiting area is very nice & comfortable. I like all of the different seating arrangements. More

Pure Awesomeness My first solo car-buying experience was truly awesome. I'd done my research, read reviews, narrowed down the options, and checked inventory ahead of t My first solo car-buying experience was truly awesome. I'd done my research, read reviews, narrowed down the options, and checked inventory ahead of time. That's why I chose to visit Courtesy first. I walked in and was pleasantly surprised when I wasn't bombarded by several salespeople as I'd experienced at other dealerships years ago with my dad, so I just started checking out the car I was interested in...a 2017 Maxima. Joe Crawford greeted me, and I advised him that my goal for the day was to simply learn everything about the car and try it out...no pressure. I even told him I had no intentions of making a decision that day since I'd need to consider all options and speak to my dad. He was absolutely fine with that. We began our journey, and Andrew Hogan jumped in to help us out periodically since Joe is new. They were both super nice, informative, helpful, and patient, which was much appreciated since I had tons of questions. I was considering leasing but had no experience with it, just info. Fernando jumped in to help me understand the inner workings and features of the car, making great analogies to help a non-car enthusiast understand in more relatable terms. They are a great team. When I needed to leave to run errands and check out another brand option, they suggested I take a loaner of the car I was interested in for an extended test drive. Uh...awesome...and a set up. Lol. They knew I'd love it. A couple signatures and I was out. The other car with a true "luxury" brand was nice, but it just couldn't compare to the Maxima. When I returned, we hashed out the details with the help of Sal, who was also wonderful and willing to answer a few questions my dad had over the phone. They were able to get me everything I wanted for a price I was totally comfortable with. They ordered the color I wanted and are putting a sunroof in my S model since I really don't care for all the techy additions to the SL. Love it! Since it won't be here and finished with the install til sometime next week, they had me go ahead and keep the loaner so I'd get a feel for my new car. Eek!!! Awesomeness all day long. The paperwork process took a little while, but once Donna got me in there for all the signatures, it was all a breeze. And to think, I was adamant about not walking out with a car. If you're looking for a great car, but more importantly a great company with easygoing people who aren't super pushy to do business with, save yourself some time and confusion by heading over to Courtesy Nissan. Tell them Jasmine Lawrence sent you. You won't regret it. ;-) More

Service this location has outstanding guest relation. He made sure I was comfortable with everything before he took my vehicle. When he look over everything this location has outstanding guest relation. He made sure I was comfortable with everything before he took my vehicle. When he look over everything he let me know what was going on. More

No hassle quick and fast , Scott took care of my anxieties of being hassled around made me very comfortable took my trade-in with no problem got what I was asking for was in a , Scott took care of my anxieties of being hassled around made me very comfortable took my trade-in with no problem got what I was asking for was in and out in a few hours with the vehicle that I wanted highly recommend five stars More

Great Service Staff is always friendly. I get great service. They provide good information on what future service my car needs. At one of my service, I was tol Staff is always friendly. I get great service. They provide good information on what future service my car needs. At one of my service, I was told battery is really low and need replacement but I was not able to replace it that day. Next day my battery would not start More

Express oil and filter change in 1:30 hour done I got prommo code from Courtesy Nissan and they did Express oil and filter change just for 11$ . That's was also quick on Saturday . I also got comple I got prommo code from Courtesy Nissan and they did Express oil and filter change just for 11$ . That's was also quick on Saturday . I also got complemetry Car wash . Although they didn't vacume it well , overall the service advisor was friendly and courteous . Will surely visit again for my next service . More

Excellent customer service Melissa miller was excellent. She made process very smooth and went above and beyond to make sure car is delivered clean. Oil change and tire rotation Melissa miller was excellent. She made process very smooth and went above and beyond to make sure car is delivered clean. Oil change and tire rotation is very resonable. More

Listens to Customer When I bought my car five years ago, the promises made by the sales department set the service department up for failure. And I complained as I am sur When I bought my car five years ago, the promises made by the sales department set the service department up for failure. And I complained as I am sure others did. Over the last five years, Courtesy Nissan has lived up to their name! They have made significant changes in their service delivery - I can now schedule my car in with the advisor I request (they are all good!); they honor their time commitments - and when they can't, they take care if you with car complimentary rides or loaner cars. They treat everyone like you just bought a brand new Mercedes every time you go in! More

Great I was treated great got the renter car. Left to do my appointments. Received email everything had been fixed come get your car at your convenience. I was treated great got the renter car. Left to do my appointments. Received email everything had been fixed come get your car at your convenience. More