Clay Cooley Nissan

Dissatisfied and livid! On May 14' 2014 had the worst experience ever in purchasing a vehicle. We were there for over nine hours. My grandson after a grueling approval proces On May 14' 2014 had the worst experience ever in purchasing a vehicle. We were there for over nine hours. My grandson after a grueling approval process was deceived. He was promised a 475.00 car payment on a 14,00.00 priced vehicles. He ultimately paid an additional 10,000.00! He is twenty years old but this was a very new experience for him. I was there through every step of the process. When it came to him signing he was rushed to the back with only "four minutes to sign his contract", or he would not be able to drive home that night. Ofcourse, he wanted to drive his new car home. I had to ask the contract guy to explain the contract which he had already begun signing when I "found " him in the back. By the time I reached him the finance part was signed and he was being rushed without explanation or having time to read the contract. I have the recording of the explanations he received. Very unprofessional! I found out through my grandson he had signed to pay this amount the following day. I hit the roof. I called my brother who is a second time customer, along with his wife, and who recommended Clay Cooley. He returned the next day with my grandson to ask for a refund or another car. They were given the run-around. But, I and they are not finished. This will be reported to The Better Bisiness Bureau and to Consumer Credit Affairs for the state. The whole process was deceptive. Don't even get me started on what I went through on the same day as I was promised a zero down vehicle and sent on an emotional Rollercoaster , only to leave without a vehicle and made to feel second class. Anyone reading this that is a customer should know the service and professionalism is what is second - class. I would welcome a call from Mr. Cooley since we came to see him and were treated with such disdain and unworthy to receive top-notch service Concentrate on dealing fairly and Mr. Cooley May be even more successful in his business. Treat people like he would want someone to treat his family. I can sleep tonight. Can you? More

Rude And Lier People! Lier! Lier!!! Lier!!! I bought a vehicle and it has some problems that I did not see at the time of purchase. they promised to fix it but I have to Lier! Lier!!! Lier!!! I bought a vehicle and it has some problems that I did not see at the time of purchase. they promised to fix it but I have to visit them a week consecutively. They said they will replace the part, but they simply wield and paint it. Now it looks weird!! WORST Experience in Shopping!! More

My new Frontier Recently I purchased a 2014 Frontier at Clay Cooley Nissan in Dallas. The overall experience of the purchase was Ok. The problem was that the car had Recently I purchased a 2014 Frontier at Clay Cooley Nissan in Dallas. The overall experience of the purchase was Ok. The problem was that the car had two dents on the hood very dificult to see at plain site, but while washing the car in detail i was able to notice them, so I contacted my sales guy, who has taken pretty good care of me, and told him about the situation. He told me to bring the car that they would take care of it, and so they did, they repainted the hood but it turned out that the paint job was'nt done right and it had tiny bubbles all over it. I took the car back and showed them the turn out of the paint job and they said that it would be done again, so they did, but now it has more bubbles. The point of all this is that i'm paying for a new car that has deffects not caused by me and every time I have to go there is a waste of time and now they're asking me to bring it during the morning so that I can show the painter the issues with the paint job. It is a new car I should'nt have to be wasting my time going to the delear, in this case it would be like the 7 th time, for this paint issue. I feel like they are trying to make it dificult for me so that I dont keep claiming them to fix my new truck's paint job. It is very dificult to spare some time when you work all day to go to the dealer for another disapointment. I highly don't recommend this dealer, its been a very frustrating experience. More

I went to this dealership looking to trade in a car they advse me need cosigner got a signer and the guy jesse stted that my signer had a cosigner but we knew that was a lie cause she has bought her own car advse me need cosigner got a signer and the guy jesse stted that my signer had a cosigner but we knew that was a lie cause she has bought her own cars she has never had a cosigner then they had me to wait till the place close and told me they still have not submitted my info due to jesse forgot to put employer address on the application then he told me to come back on the next day ok the next day came i called jesse and he told me over a text message that we was approved then he said he was not gone be at the dealership that day so go talk to the sales man named AJ he knows everything and he can finish the deal with me now this is what jesse had texted me i saved every text message he sent he stated that he knew the day that i left that we was approved but when i got there and talked to AJ he got my information and came back to me and said that we already bought the car then i said What car what color is it i didnt get the car and then he went back then came back to me and said i don't know what jesse told you then he told me to call jesse then i called jesse right then and jesse then started saying oh we have a second bank that we wait on for your approval i thought once your approved your approved how many banks do you have to have to get an approval he did not state that they have to have two banks to approve you but my overall experience was VERYVERY VERY BAD AND WILL BE REPORTING THEM AND THEIR SCAM TO BBB JESSE DAD IS THE FINACIAL PERSON WHO DID NOT COME AND GREET ME LIKE HE DID EVERY OTHER CUSTOMER NEVER CAME AND SAID NOTHING TO ME SO STAY AWAY FROM CLAY COLLEY THEIR SOME OF THEIR SLAESMAN ARE TOO YOUNG AND DUMB NEED ONE ON ONE TUTORIAL ON CUSTOMER SERVICE AND HOW TO SALE CARS. More

You BLEW IT! I was looking to buy a 2014 Rogue with the Family Package, the Clay Cooley Nissan website displayed a vehicle that I was interested in so I requested I was looking to buy a 2014 Rogue with the Family Package, the Clay Cooley Nissan website displayed a vehicle that I was interested in so I requested a quote. The response from Miguel was that Clay Cooley has the largest inventory in Texas. He went on to state that the new 2014 Rogue is very popular and that most dealers are asking $500 over the MSRP!!! ARE YOU KIDDING ME??? Well, it is NO WONDER you have the largest inventory, obviously they don't want to SELL any!! BUYER BEWARE!! I wouldn't do business with a dealership like this! More

I went there today and I had to add my two cents. I was not intending on stopping at this dealership bc of the previous bad reviews. However, my mother urged me to go to check to see if there was a Murano not intending on stopping at this dealership bc of the previous bad reviews. However, my mother urged me to go to check to see if there was a Murano that I may like. I met this Mr. Clean wanna-be named Daniel, in his Sunday best as soon as I pulled in. I couldn't even get out the car good enough before this shark with a retainer flagged me into a space. Clue number that he was a vulture. Any how, I asked if he had any used Muranos available. He of course started with a conversation about a new Rogue. Rogue? Did I say Rogue? Ugh! Then he stated that he needed all this information from me in order for me to even take a test drive. Which I found odd and intrusive. I had previously went to AutoNation Nissan where I live in N. Dallas; didn't need to do that I got my car fax info and price ranges and I was done. NO HASSLE! Then Mr. Clean had me come in and sit down bc he was about to hand me off to someone bc he was too busy. Busy? You mean working busy or cell phone busy? His cell had his attention the entire time. Then he and out ask me as he sat me down..if he could get me the truck I wanted with a "good price" would I buy today? He stated that "they" get jerked around by customers a lot. I said no. Who in their right mind buys a car right after they see it? Only fools my friends. He snarled his lip like I burped in his mouth and said "Oh, your just shopping?" Umm, yeah buddy pretty much--- (I'm going to get my bang for a buck and not let anyone screw me, don't let the dimples fool you (In my head). He stated well as you can see we are busy today, today was Saturday; buy day..so I was pretty much wasting his time and any other salesperson. So I said adios. And just bc Mr. Clean had a dirty attitude, I shall take my business elsewhere, let someone more deserving get commission. More

The worst service experience of my life. Taking our car in for a simple Nissan factory recall turned into a 9 week ordeal highlighted by their complete lack of communication and basic customer service qual in for a simple Nissan factory recall turned into a 9 week ordeal highlighted by their complete lack of communication and basic customer service qualities. We not only had to initiate all phone calls, but were forced to go to the dealership twice for status updates since the service center frequently does not answer the phone. They show no interest in providing even a hint of customer satisfaction. Stay away! More

Clay Cooley only deals with you respectfully if you have a certain credit score. Understand people may have credit issues, however it gives you as a person nor dealership to treat people as if they are not a certain credit score. Understand people may have credit issues, however it gives you as a person nor dealership to treat people as if they are not as important. My son brought a vehicle there, that he now regrets that he brought it. He had challenges with credit, so he was offered an As-Is vehicle. Of course it will help him re establish his name and credit. But my problem is that the price was jacked up and he was told that he could trade in a year and they would settle on the pay off. I'm like... Really? Even though my son settled, we are not happy with the treatment that we received. I thought it was just me, so I thought I would purchase a vehicle. Sure enough the customer service was HORRIBLE. Once I submitted my application.. Treatment went south, my credit is not the best. But the salesperson has not responded to any of my attempts to negotiate. If you feel that you don't want to work with a certain criteria of credit history I understand, but to ignore people, that is disrespectful and unacceptable. The reviews that I read, are dead on it. They act like vultures and then if you don't have a 600 score, you are kicked aside and mishandled. I will never refer them to anyone. More

I had the most DISTURBING AND HORRIBLE experience of my life with car buying at Clay Cooley Nissan in Desoto, TX on 08.14.13. First they pounded on me like vultures when I drove on the lot, but when I lef life with car buying at Clay Cooley Nissan in Desoto, TX on 08.14.13. First they pounded on me like vultures when I drove on the lot, but when I left I was in tears. I was PUBLICLY HUMILIATED in front of everyone in the showroom when I did not agree to the terms of a loan for a car I wanted to purchase. I spent over 2 hours there with this cast of characters trying to force me into buying a car (they kept coming out the "back"). Granted I liked the car but still had to keep things comfortable for me. We agreed on a price and I was ready to sign when I saw 72 written on the paper. I asked the guy what that number was and he said the number of payments. So I said no I dont want a 6 year note. He goes off on this rant about how with my bad credit I won't get a 5 yr note anywhere. Then he goes your the one with bad credit your the one that can't get a car etc. etc. I had even said before all of his yelling that I would be back to look at another car and for them to call me if one came in that fit my budget. He said NO this offer is for right now today only, you either take this or not. I said fine, I won't. And started to leave he then started telling EVERYONE in the show room that I was the LADY WITH BAD CREDIT! It was a surreal experience. He yelled at the guys behind the glass hey look there goes the lady with bad credit. I have heard other stories about this dealership but I saw it first hand. They were like the used car mafia up in there. All the cheesy looking people. The good guy, the bad guy and the "boss". Funny thing is my credit was FINE until I said no to their terms. Long story short. I left and the next day went to CHUCK FAIRBANKS CHEVY and bought a car with a 5 yr note with no hassle and no force. STAY AWAY FROM CLAY COOLEY NISSAN ON WHEATLAND AND I20 in Dallas/Desoto. More

Ghetto and unprofessional. No consideration of customer's time and will say anything to sell you a car (if you'll buy it) with the highest interest rate possible. The sales team is friendly as l customer's time and will say anything to sell you a car (if you'll buy it) with the highest interest rate possible. The sales team is friendly as long as you're there to make a purchase. The service team is unprofessional and the finance team makes you feel of little worth. What's strikingly odd.. I was approved and financed for the vehicle of my choice at the price I wanted. But I was observant of customer service, or lack there of, with other customers. Watched how the finance team disregarded those of non credit worthiness. Even the service after I left and returned to complete other tasks was horrible... horrible, horrible, horrible... And now that my sale is complete with, I feel uncredit worthy with how they push me off, lie, walk by me when I'm sitting in the lobby for help for almost 4 hours before even being acknolwedged while I watch the person I'm there tospeak too walk back and forth to the cash office to fix plates and plates of food that was obviously bought for the employees. (Which apparently happens often because I recall the day of purchasing my car, they were bar be cuing and even offered me a plate. Like I said earlier, as long as you're credit wirthy or there to buy, they service is ok) Even the receptionist answers the phone rudely and places you on hold abruptly without cortesy of giving you the option to call back. I've called for the same reason 6 times in a row on the same day and each time, I'm placed on hold and transferred to an extension that rings, then tellsyou noone is available to take my call. It won't allow you to leave a voice message, and it hangs up on you!!! More