Clay Cooley Nissan

I went to this dealership for something as simple as a low pressure light it took them 3 hours to do nothing for me. I had them put my tire back on and left. I had gone there the day before with the same low pressure light it took them 3 hours to do nothing for me. I had them put my tire back on and left. I had gone there the day before with the same problem and they said nothing was wrong the light came back on so I went back again and Chris was so darn rude and defensive. I asked to speak to the manager who happened to be Robbie and he refused to see me. Yet he was able to speak to all these customers who came in after me. Just horrible customer service dont waste your time. More

Mine is the tired old story of a car dealership pulling the ole switcheroo and trying to cheat someone (that would be me) out of hundreds of dollars. Salesperson and I agreed on a price and rate. I get int the ole switcheroo and trying to cheat someone (that would be me) out of hundreds of dollars. Salesperson and I agreed on a price and rate. I get into the financing dept. and am signing the mountain of papers to close the deal and notice that the rate on the paperwork is nearly three times the rate that I was quoted verbally (1.9% vs. just under 5%). Of course, they claim it is just a simple mistake, and then say that Nissan WOULD NEVER ALLOW them to sell that particular car with the 1.9% rate. If another dealer hadn't already tried to pull the exact same scam on me in the past, I probably would have believed the BS and given them the benefit of the doubt. But luckily I was wise to the scam. They tried and tried to sweeten the deal in some way to make me happy, but since I knew without a doubt that they had tried to screw me out of all that money, I was having none of it and walked out. (Oddly enough, they miraculously COULD offer EVEN BETTER than the 1.9% rate that moments before they said Nissan would NEVER allow them to do if I would only stay and complete the deal. The rate just kept getting better and better the closer to the door I got. Had I not understood how morally bankrupt what they were trying to do was, and that they had probably "stolen" hundreds of thousands of previous (and future) customer's money doing it, I might have turned back around, agreed and signed. I'm sure lots of people do. Than again, probably lots of people sign the paperwork without realizing that the deal they are agreeing to isn't the same as the deal that was verbally offered.) One salesperson even said to me, "I don't understand why you are so upset. This happens all the time." In other words, it's apparently Standard Operating Procedure at Clay Cooley Nissan to offer one set of terms in the verbal deal then produce paperwork that doesn't reflect it. My advice to anyone that considers dealing with the people at this dealership...DON'T. If reading my story doesn't scare you away, look VERY CLOSELY at your paperwork...read each document intently and find out for yourself exactly what you are agreeing to BEFORE SIGNING ANYTHING. I really liked the Nissan I was about to buy. But I would not consider putting even one penny into Nissan's pockets if this is the kind of conduct that is allowed (and probably encouraged) to go on at their dealerships. There is one thing I don't understand though...why is it a felony crime to steal hundreds of dollars from someone's home, car, wallet or purse, but car salespeople do it daily and walk the streets with no fear of legal repercussion? More

I took my mother to help her buy her first new car in over 20 years, we had just visited the Dallas Auto Show and there were 4 cars (all different brands) that she wanted to test drive before making her over 20 years, we had just visited the Dallas Auto Show and there were 4 cars (all different brands) that she wanted to test drive before making her decision. As usual, as soon as we pulled up we were attacked by vultures - but this happens at every dealership you visit - we ended up with a very nice salesman named Jeremiah. We were very upfront with Jeremiah that we were only there to test drive and that we would return once a decision had been made. Though he was not very knowledgable about the vehicle, he was very pleasant and that helped to ease my mother which in turn made me happy. After our test drive he wanted us to take a moment to meet with his manager - Mr. Sawfor (this is where the problem began). We also told Mr. Sawford that we were just here for the test drive and that we would return once she had driven her other 3 options. Mr. Sawford then asked what he could do to earn our business - I jokingly said "sell me that car for $15000 (MSRP was 18,490) and I will be back with my husband to get it!". Mr Sawford consulted a moment with Jeremiah in regards to the price of the vehicle as well as the trim package and the year (it's a 2011) - he then told me that if we still wanted to drive the other vehicles that he encourages it because he knows that their product is better, and that if I return that same day to buy it - he will sell it to me for $15000 and that includes TT&L. I agreed - Jeremiah hid the car so that no one else would buy it and my mother and I went to do another test drive. Mr. Sawford was correct - my mother thought that their product was better than the others, however it was now 8:30pm and Clay Cooley was closing for the night. We called Jeremiah to let him know that we would be by first thing in the morning to buy the car. Day 2 - My mother, my husband and I went to Clay Cooley *cash in hand* to buy the car. Jeremiah once again was very friendly and he set us up with the financial guy to work the numbers over - long story short Mr. Sawford was brought in to "verify" that we did indeed have an arrangement - and Mr. Sawford says "no ma'am, I said 'what if' I could get you the car for $15000" which is not at all what he said and Jeremiah knew it, but was too afraid to speak up (this I understand, it would probably have meant losing his job). Mr. Sawford told us that Mr. Clay Cooley himself was here today and that Clay Cooley would fire him for selling that car so cheap -- of course as he is telling us this Clay Cooley walked by talking to another staff member about the helicopter that he was fixing to buy. Basically it was all a bunch of lies to get us back -- I understand that car dealerships are typically this way -- but I purchased my Nissan a year ago from Don Davis Nissan and had a wonderful experience with no lying involved. Needless to say, we will be visiting Don Davis this weekend to purchase my mother's new car. More

BUYER BEWARE! They will do anything just to get you into their dealership. Then once you arrive, they will manipulate you to try to “do the deal” with them. They changed the numbers on me like I was stupid. their dealership. Then once you arrive, they will manipulate you to try to “do the deal” with them. They changed the numbers on me like I was stupid. I got up to leave & they told me they LOST MY CAR KEYS!! You talk about MANIPULATION! DO NOT DO BUSINESS WITH THEM. THEY ARE UNETHICAL, MANIPULATIVE, NUMBER CHANGING CHEATS!! Not to mention, they can not keep people working there. I scheduled an appointment and had to reschedule. When I rescheduled they guy I was working with was already gon in a little over a week. Just try setting an appointment with them to see if the sales person you were working with is still there in a month. But then again who would want to work in a manipulative environment that rewards the above mentioned behavior... BUYER BEWARE!! More

Mike was quite attentive and polite. He explained what was going on in LAYMAN'S terms for me, and showed me a credit I had coming (which I didn't know about). was going on in LAYMAN'S terms for me, and showed me a credit I had coming (which I didn't know about). More

Kerry, was by far the best salesperson me and my wife have ever met. He was friendly, non pressuring and very very helpful, he didnt try to sell us anything we did not want but he thru out the options fo have ever met. He was friendly, non pressuring and very very helpful, he didnt try to sell us anything we did not want but he thru out the options for us. He said Clay Cooley Could beat the other guys price and they did just that. Even though the other guy already gave me a great deal Clay Cooley was able to beat it. Kerry's Proffesionalism and just everything about that car buying experiance was great. Clay Cooley's website claims that they want to make you a repeat customer is true. We are sold as far as car buying goes and sticking with Kerry anytime we want to buy a Nissan. If it ever came down to it and Kerry and Clay Cooley were a little more on price than a nother dealer id still stick with Kerry and Clay Cooley, you can not beat the car buying experiance they offerd me and my wife are still in awe at Kerry's proffesionalism. Chris W. Cedar Hill Texas More

I went to this dealership to purchase a car for my daughter. It should have been a done deal because she had already had conversations with them, and since the car was in limited supply they already daughter. It should have been a done deal because she had already had conversations with them, and since the car was in limited supply they already had a non negotiable price. As soon as I told them that I would give them a check for full payment, you would have thought it was all wrapped up.Just sign the papers and go, right, No, for some reason, they decided it would be a good idea to keep us at their dewalership for 3 unnecessary hours. During this time, they let us "test drive" the vehicle, but failed to check if it had any gas in it, which it didn't, so we ran out of gas less than a mile from the dealership. I had to push the car into a nearby station. Of course I was compensated for my gas purchase, but please note, if not for the love of my daughter, I would have squashed the deal right then. Upon our arrival back to the dealership, they asked aabout our trade-in, and insulted us with a less than blue book offer for it, and then while they made us wait, they came back 3 times with addditional offers which may have been less offensive, but nowhere neaz the value of the car (another waste of my time, and once again I had to confirm how much I love my daughter to continue). Oh, and sometime during this continued waiting period, they decided they needed to run a credit check on both my daughter and me, even though I had told them this was a cash transaction. The word DUH comes to mind and once again, they really played on my love for my daughter. Finally they took us in to sign th papers and pay for the car, and although the young man who did this seemed disintersted and incompetent, he muddled through it somehow. Finally, they let this other guy explain the features of the car and after at least three hours too long, we were able to go. So you see I would never ever buy another vehicle from Clay Cooley Nissan. And I don't think they care rather or not I do. More

Good service, nice people, timely. Like taking my car to the delaership as I feel more comfortable with them servicing my Nissan vehicle. Keep up the good work. the delaership as I feel more comfortable with them servicing my Nissan vehicle. Keep up the good work. More

I've been dealing with Clay Cooley since UrbanNissan closed. They're friendly, professional and more than willing to help. One afternoon (late) I somehow managed to have my debit card slip behind th closed. They're friendly, professional and more than willing to help. One afternoon (late) I somehow managed to have my debit card slip behind the cover on the center console. I couldn't get it out no matter what and thought I would have to break the cover. I drove into the maintenance area probably just at closing and the gentleman was so nice and managed to get the card out without damaging the console cover. He was really nice and acted like this was something they handled everyday. I was definitely pleased. More

I brought my 2010 Murano in for service. Ruben noticed me looking at the White CC. I bought it. Pat in service did marvelous making me happy. Pat when up and beyond the call of duty. I really would like to k looking at the White CC. I bought it. Pat in service did marvelous making me happy. Pat when up and beyond the call of duty. I really would like to know that he was commended for his extra customer service skills. More