Clay Cooley Nissan

The worst service experience of my life. Taking our car in for a simple Nissan factory recall turned into a 9 week ordeal highlighted by their complete lack of communication and basic customer service qual in for a simple Nissan factory recall turned into a 9 week ordeal highlighted by their complete lack of communication and basic customer service qualities. We not only had to initiate all phone calls, but were forced to go to the dealership twice for status updates since the service center frequently does not answer the phone. They show no interest in providing even a hint of customer satisfaction. Stay away! More

Clay Cooley only deals with you respectfully if you have a certain credit score. Understand people may have credit issues, however it gives you as a person nor dealership to treat people as if they are not a certain credit score. Understand people may have credit issues, however it gives you as a person nor dealership to treat people as if they are not as important. My son brought a vehicle there, that he now regrets that he brought it. He had challenges with credit, so he was offered an As-Is vehicle. Of course it will help him re establish his name and credit. But my problem is that the price was jacked up and he was told that he could trade in a year and they would settle on the pay off. I'm like... Really? Even though my son settled, we are not happy with the treatment that we received. I thought it was just me, so I thought I would purchase a vehicle. Sure enough the customer service was HORRIBLE. Once I submitted my application.. Treatment went south, my credit is not the best. But the salesperson has not responded to any of my attempts to negotiate. If you feel that you don't want to work with a certain criteria of credit history I understand, but to ignore people, that is disrespectful and unacceptable. The reviews that I read, are dead on it. They act like vultures and then if you don't have a 600 score, you are kicked aside and mishandled. I will never refer them to anyone. More

I had the most DISTURBING AND HORRIBLE experience of my life with car buying at Clay Cooley Nissan in Desoto, TX on 08.14.13. First they pounded on me like vultures when I drove on the lot, but when I lef life with car buying at Clay Cooley Nissan in Desoto, TX on 08.14.13. First they pounded on me like vultures when I drove on the lot, but when I left I was in tears. I was PUBLICLY HUMILIATED in front of everyone in the showroom when I did not agree to the terms of a loan for a car I wanted to purchase. I spent over 2 hours there with this cast of characters trying to force me into buying a car (they kept coming out the "back"). Granted I liked the car but still had to keep things comfortable for me. We agreed on a price and I was ready to sign when I saw 72 written on the paper. I asked the guy what that number was and he said the number of payments. So I said no I dont want a 6 year note. He goes off on this rant about how with my bad credit I won't get a 5 yr note anywhere. Then he goes your the one with bad credit your the one that can't get a car etc. etc. I had even said before all of his yelling that I would be back to look at another car and for them to call me if one came in that fit my budget. He said NO this offer is for right now today only, you either take this or not. I said fine, I won't. And started to leave he then started telling EVERYONE in the show room that I was the LADY WITH BAD CREDIT! It was a surreal experience. He yelled at the guys behind the glass hey look there goes the lady with bad credit. I have heard other stories about this dealership but I saw it first hand. They were like the used car mafia up in there. All the cheesy looking people. The good guy, the bad guy and the "boss". Funny thing is my credit was FINE until I said no to their terms. Long story short. I left and the next day went to CHUCK FAIRBANKS CHEVY and bought a car with a 5 yr note with no hassle and no force. STAY AWAY FROM CLAY COOLEY NISSAN ON WHEATLAND AND I20 in Dallas/Desoto. More

Ghetto and unprofessional. No consideration of customer's time and will say anything to sell you a car (if you'll buy it) with the highest interest rate possible. The sales team is friendly as l customer's time and will say anything to sell you a car (if you'll buy it) with the highest interest rate possible. The sales team is friendly as long as you're there to make a purchase. The service team is unprofessional and the finance team makes you feel of little worth. What's strikingly odd.. I was approved and financed for the vehicle of my choice at the price I wanted. But I was observant of customer service, or lack there of, with other customers. Watched how the finance team disregarded those of non credit worthiness. Even the service after I left and returned to complete other tasks was horrible... horrible, horrible, horrible... And now that my sale is complete with, I feel uncredit worthy with how they push me off, lie, walk by me when I'm sitting in the lobby for help for almost 4 hours before even being acknolwedged while I watch the person I'm there tospeak too walk back and forth to the cash office to fix plates and plates of food that was obviously bought for the employees. (Which apparently happens often because I recall the day of purchasing my car, they were bar be cuing and even offered me a plate. Like I said earlier, as long as you're credit wirthy or there to buy, they service is ok) Even the receptionist answers the phone rudely and places you on hold abruptly without cortesy of giving you the option to call back. I've called for the same reason 6 times in a row on the same day and each time, I'm placed on hold and transferred to an extension that rings, then tellsyou noone is available to take my call. It won't allow you to leave a voice message, and it hangs up on you!!! More

Although it was a pleasure to be greeted by you again this evening at Clay Cooley Nissan, I must admit my second visit to your location was far less satisfying than my visit just 48 hours prior. Salesma this evening at Clay Cooley Nissan, I must admit my second visit to your location was far less satisfying than my visit just 48 hours prior. Salesman Ken Williams, myself, and Sales Manager Robert Spivey had a productive session on Tuesday night in which I drove a 2013 Nissan Rogue SV AWD. We agreed on a price of $19,900 plus TTL at that time. And while I did not commit due to the fact that I had a few more cars to test, he informed me that it was "relatively safe to assume" that if I came back before the end of the week that your offer would be the same. He even said "Ken is my witness". It is 54 miles round trip from my home to your location. I have now driven that twice, despite the fact that there are much closer Nissan dealerships to me. I returned to CCN 48 hours later, check book and well qualified credit in hand, ready to buy. I TOLD YOU when I came in that the $19,900 was the right price for me and Robert said "Great! Let's do business!". I had decided on giving up the AWD and trading in my car instead of handing it down. I settled on a car with Tim (Ken was apparently off) and was all set to begin. Another sales manager came out (you were conveniently busy...starting to see a pattern) and told me that the lowest he could go on the SV FWD was $21,441 plus TTL. What??? A car that has a sticker price LESS than the one I initially looked at is now $1,541 MORE than what we talked about? How is that right? Sayid (?) said "you didn't take the offer on Tuesday and this is the lowest I can go". Obviously, it isn't or you, Robert, wouldn't have offered me the $19,900 rate. And if you had just been honest (a huge leap for your industry, I am sure) that you were no longer able to honor that, I would have saved two and a half hours of my life---and Tim's, who was showing someone around without getting full commission. When it came to my trade, he offered me $1,000.00. I told him that part of the reason that I decided to trade in was because Clay Cooley offers a minimum of $3000 for ANY trade, ANY condition, drivable or not. He asked me "where did you hear that?" What, again??? A sales manager who doesn't know their own ads???? Surely if Mr. Cooley spends the amount of money on ads that Tim says he does, your sales managers would be aware of what is out there. I told him a co worker saw the ad on TV and I called and confirmed it---in fact, the lady I spoke to offered $3500 as your minimum trade. I quickly realized that Clay Cooley does not intend on honoring any ads unless the customer asks about it. Cut to Tim, who is CLEARLY embarrassed because he knows you all are trying to screw me, now being asked to show me even LESS equipped cars in an effort to get me to the rate that you and I discussed. The sales manager comes back and says the $3000 trade in *is* correct, but he would have to INCREASE the price of the car (again) to compensate for the trade, and it would be better for me to take the $1000 trade and pay the $21,441. I said, "it would be better for you to honor what I was told 48 hrs ago." His reply? "I've never seen a price that low for this car. We must have been desperate for a sale. We aren't desperate tonight". I am not desperate either, and I do not appreciate being taken advantage of. You had a customer in your house ready to pay you $20,000 and you let them leave because you would not honor your word. What was it you told me on Tuesday? Oh yes, "we will not lose you due to price". I guess that was false too. The only thing I was desperate to do tonight was rush home and pen these thoughts to you. Between Monday and Wednesday, I was not treated better by any other dealership. You made the car buying experience fun, relaxed and seem trustworthy. This is part of the reason I came back. Your dealership's complete turnaround two days later is the reason I walked out. Make sure you ALL ask about the trade in offer, and the fact that $19,900 really IS the "lowest" they will go on the SV AWD. That way, if you are offered more, they can walk away too. More

We were going to purchase a 2013 Titan from them. We live 2 hours away so the negotiations were going on over the phone. After we had come to an agreement, been told the financing went through, and told them 2 hours away so the negotiations were going on over the phone. After we had come to an agreement, been told the financing went through, and told them we would be coming the next afternoon, they sold it out from under us 5 hours before we got there after working on this agreement for 3 days. I would never recommend this dealership. More

I went in for a tire that had gone low 4 times the last 24 hours. Took it for service. Daniel claims there is nothing wrong with the tire, but I'm now stuck in Shreveport with a flat tire on a Sunday. The 24 hours. Took it for service. Daniel claims there is nothing wrong with the tire, but I'm now stuck in Shreveport with a flat tire on a Sunday. The same tire. I will never recommend Nissan while this problem persists. More

This is not my first time with Clay Cooley Nissan they gave us the same courteous experience each time. This is our second car from this store and they were so nice and helpful. I plan on bringing my son gave us the same courteous experience each time. This is our second car from this store and they were so nice and helpful. I plan on bringing my son back so that he can purchase a car from them. More

I visited this dealer in Mid-November. I didn't want a Nissan but they had a 2009 Mini Cooper on the lot. When I started the car, the tire light came on but we went on the test drive anyway, the car was g Nissan but they had a 2009 Mini Cooper on the lot. When I started the car, the tire light came on but we went on the test drive anyway, the car was great for a used car, less than 30k miles but the bad tire was only the beginning of my experience. When told the price, it was inflated...severely. They were asking 22k for a 2009 Mini, the same base model 2013 is 21k,brand spanking new. When I asked if the tire would be replaced, I was told I would have to come up with an extra down payment...needless to say, even after being approved, I left the car there. The sales experience was horrible, I was there nearly all day and even when I told them I had to leave to go to work, they ignored me. I had to hunt the keys to MY car down and demand them just so I could leave. Ridiculous prices. Inconsiderate of customer's time. I would never recommend them to anyone. More

I have had a really great experience with purchasing a new vehicle. This is my first time buying a new car,I have always bought preowned. George is really a great salesperson,very friendly. new vehicle. This is my first time buying a new car,I have always bought preowned. George is really a great salesperson,very friendly. More