Clay Cooley Nissan

TERRIBLE TERRIBLE SERVICE OVERALL I was lied to the whole time. Contracted on the wrong car but didnt find out until 3 weeks later after the deal was cashed and funded lol.....I will n I was lied to the whole time. Contracted on the wrong car but didnt find out until 3 weeks later after the deal was cashed and funded lol.....I will never do buisness with Clay or any of his xxxxty workers/employees ever again and that I can promise. Never been so disappointed in my life. Even if they gave me a car<< they can shove it up they're xxx. Some guy names "Ike" (Floor Manager) or whatever you want to call his xxxxxxx was rude and very unprofessional. I have no idea how he even has a job. I guess they hire just about anybody. I recommand no one to go there even for service or anything period. They are a complete joke. More

Doesn't even deserve one star Do not buy a car from this place.. Bought one 2 years ago and have had the worst experience. First of all they overcharge what the car is actually wor Do not buy a car from this place.. Bought one 2 years ago and have had the worst experience. First of all they overcharge what the car is actually worth. And that's if everything was in perfect condition WHICH it's not. I had my alignment go wrong within the first 2 weeks(took it to get it fixed at their shop 3 times and it's STILL not fixed), and have had something go wrong with it numerous times including a broken radiator, alternator, poor battery, & throttle bottle. I cannot believe the poor quality of this car. The only good thing is the outside(cosmetic) part of it and that's how they get you. So be sure to bring a mechanic if you for whatever reason consider buying a car through them. But that pushed aside their employees AND boss are extremely unprofessional and rude. They place a GPS in your car that goes off as an annoying alarm if you are ONE day late on payment. Don't be fooled by the "no credit" needed.. They are about to charge you double what the car is worth in interest. Do not buy a car here! More

The Dentist Is Faster And Less Painful Initially contacted the dealer by phone on a specific car listed online. I was assured that the car was in stock and that all I would pay was the pric Initially contacted the dealer by phone on a specific car listed online. I was assured that the car was in stock and that all I would pay was the price listed plus TTL. When we got thereat about 1:30p, they "couldn't find the car." We waited about 30 minutes while they looked. Then we were taken to an alternate location where it "might be." It wasn't. I told the salesman to just sell me a car with the same specs at the same price. That's when he discovered that the "specs" listed in their ad were wrong. They had "mistakenly" listed an automatic at the manual price. After arguing this point, they agreed to "give" me the automatic at the advertised price." Fine. Getting to this point has taken well over two hours. Then the salesman goes to see the finance manager and upon his return announces that they will have to raise the price of the car $500 to offer their special financing. At this point I am exasperated and leave the dealership. About a block a way, the call me and remind me that they have my drivers license. They had "forgotten" to return it to me after we took the test drive. Upon my return, my car is descended upon by the salesman and two other managers. They ask what they could do to earn my business. After reflecting for a second I tell them they would have to upgrade the car at no cost to alloy wheels and appearance package. I expected them to refuse, but they agree. We go back inside. In about 20 minutes, the salesman brings out the "final proposal" which I sign off on. I remind him that we had agreed to TTL and the price of the car, nothing more. He assured me this would be the case. We wait about another 45 minutes for the loan docs to be prepared. When we go into the finance office, I see a series of charges in addition to the TTL. Among the charges I understand is one I don't--a $199 prep fee. I ask the finance manager what it is for. His answer is--get this--this is something we charge everyone. I ask again what it's for. He cannot answer. He repeats it's just something we charge everybody. I prepare to walk again. He asks if I want him to take it off. I respond, "Absolutely." So at about 7:30p we sign the docs. Then we wait another 20 or so minutes for a lady to come out and explain the features of the car to us. At 8pm, we leave the dealership. So, having called the dealership ahead of time with a stock number and agreeing on a price, we walk out a mere 6.5 hours later with our car. We did end up with a good price, that's why I gave 3 stars. But, I'm willing to bet very few people do. I am a veteran auto shopper and I have never had a more painful shopping experience than this one. I wouldn't go back if they were giving cars away. More

Brand new truck with SMALL details Hi. I recently get my brand new car from this dealer, taking me around 5 hrs to get a good deal getting the truck on the same day which it was fine, Hi. I recently get my brand new car from this dealer, taking me around 5 hrs to get a good deal getting the truck on the same day which it was fine, but juts noticed that he truck they giving me was the one they use to show to the possible clients with 50 miles already. I say ok, no problem, but i start noticing some scratches outside and inside the truck, I commented to the sales person (Mohamed) but always say, it can be fix it!. After 3 months the scratched pieces affected in the interior still there and no call backs from Mohamed Bayo and Tony Sauceda who supposedly requested for the damaged pieces one month ago. These people is not very honest and they lie to the people with false promises. I will try to escalate the issue with managers and if no response I will report the dealer with the brand. More

Nightmare at the Dealership I recently tried to purchase a 2014 Nissan Sentra SR. I closed the deal April 25th 2014. I was suppose to receive equity off my trade in get cash I recently tried to purchase a 2014 Nissan Sentra SR. I closed the deal April 25th 2014. I was suppose to receive equity off my trade in get cash back. I even had it written in the contract and on a we owe form. 2 weeks later find out the deal was not being accepted by lender. The dealership had messes up the paper work the lender would not except the paper work or payoff money. Clay Cooley of Austin calls me back in and Micheal Corey General Manager and some other managers said the deal needs to be redone and I would recieve my money by the following Wednesday. I even came in a day earlier to redo paper work so they could fund it. Other note they shook my hand and told me deal was done don't worry trust us. Wednesday the following week rolls around lender funds the deal have on my credit report dealership backs out of deal. They shook my hand promised me my money and promised situation would be resolved if just give them until Wednesday nope that was a lie. Wednesday rolls around Michael Cory asks one more day it would get resolved have my money drive car happily ever after blah, blah, blah. Also they had me sign paperwork for electronic funding. I Come in Thursday they try to lower cash back 1200 dollars less at higher term even though deal is approved already. Finally they get their car back hand me my car back apologize for deal not be funded. However the deal is funded I owe lender 26000 dollars approximately plus I still owe additional on trade vehicle. For over a week I have been trying to get them to refund lender for loan on car that I did not get. Finally they fund money back 1000 dollars short so as of May 22 I'm still dealing with this nightmare deal. They have the car and the loan money. Attempts to call Clay Cooley Nissan of Austin and call the managers has led to message machine constantly been full so I have to leave messages with receptionist. I have tried to be polite but how can my voice be perfect with receptionist when I have what I feal is 26000 dollars of stolen money in their possession and managers wont talk to me. Receptionist was very non caring to would not even take message so I could get off phone and was non concearned with my situation like this happens every day or some thing. Eventually guy name Chris one of managers I think calls back say don't upset receptionist and Chris leaves me number to call him like their mess up is my fault. He also promises on this Monday all money would be funded back to lender By Thursday. Thursday is todays date and not all the money is funded back on this loan for a car I don't even have. Clay Cooley Nissan messed up or some thing up and paid the lender 1000 short so of coarse I'm stressed out. I'm just a working class fool trying to get my injured fiancée money for her injury and get her a car she can drive with more leg room and this is how I'm treated. I hope god willing they pay the rest of the loan back since they have the car. I pray they don't do this to some one else also. I try to be polite but scared to death I'm going to be stuck with loan and no car. This place is very old school and in my opinion dishonest. Shaking some ones hand and promising deal is done should mean some thing. Never use this place unless you want to be funded with loan payments and no car. NMAC has been wonderful on helping me to retrieve their money back. I have lost many nights of sleep over this dealership. In my opinion and from other customers I talked to of Clay Cooley and his reviews. I feal Clay Cooley views his customers as 1 times deals and does not view them with a mentality of customer service first. Clay Cooley in my opinion does not seem to treat his customers with honor, integretity or any other concern for their well being. It is all your fault when they mess up Be warned my situation sincerely Stanza 1992. I still view Nissans as wonderful cars and NMAC as a five star excellent wonderful customer service lender. I really believe the deal would not be funded back at all with out their help. My previous loans NMAC has been excellent to. Sorry to NMAC I trusted these people thought they were honest. I was duped. My fiancée bought a prius at Auto Nation of Austin and they were awesome. If need an honest deal with lower then expected payments buy from Auto Nation of Austin. Totally painless deal with auto Nation Toyota of Austin. Do not use Clay Cooley Nissan or any other in my Clay Cooley services in my opinion. I usually love to give car dealerships good reviews so this is hard for me to do. More

Dissatisfied and livid! On May 14' 2014 had the worst experience ever in purchasing a vehicle. We were there for over nine hours. My grandson after a grueling approval proces On May 14' 2014 had the worst experience ever in purchasing a vehicle. We were there for over nine hours. My grandson after a grueling approval process was deceived. He was promised a 475.00 car payment on a 14,00.00 priced vehicles. He ultimately paid an additional 10,000.00! He is twenty years old but this was a very new experience for him. I was there through every step of the process. When it came to him signing he was rushed to the back with only "four minutes to sign his contract", or he would not be able to drive home that night. Ofcourse, he wanted to drive his new car home. I had to ask the contract guy to explain the contract which he had already begun signing when I "found " him in the back. By the time I reached him the finance part was signed and he was being rushed without explanation or having time to read the contract. I have the recording of the explanations he received. Very unprofessional! I found out through my grandson he had signed to pay this amount the following day. I hit the roof. I called my brother who is a second time customer, along with his wife, and who recommended Clay Cooley. He returned the next day with my grandson to ask for a refund or another car. They were given the run-around. But, I and they are not finished. This will be reported to The Better Bisiness Bureau and to Consumer Credit Affairs for the state. The whole process was deceptive. Don't even get me started on what I went through on the same day as I was promised a zero down vehicle and sent on an emotional Rollercoaster , only to leave without a vehicle and made to feel second class. Anyone reading this that is a customer should know the service and professionalism is what is second - class. I would welcome a call from Mr. Cooley since we came to see him and were treated with such disdain and unworthy to receive top-notch service Concentrate on dealing fairly and Mr. Cooley May be even more successful in his business. Treat people like he would want someone to treat his family. I can sleep tonight. Can you? More

Rude And Lier People! Lier! Lier!!! Lier!!! I bought a vehicle and it has some problems that I did not see at the time of purchase. they promised to fix it but I have to Lier! Lier!!! Lier!!! I bought a vehicle and it has some problems that I did not see at the time of purchase. they promised to fix it but I have to visit them a week consecutively. They said they will replace the part, but they simply wield and paint it. Now it looks weird!! WORST Experience in Shopping!! More

My new Frontier Recently I purchased a 2014 Frontier at Clay Cooley Nissan in Dallas. The overall experience of the purchase was Ok. The problem was that the car had Recently I purchased a 2014 Frontier at Clay Cooley Nissan in Dallas. The overall experience of the purchase was Ok. The problem was that the car had two dents on the hood very dificult to see at plain site, but while washing the car in detail i was able to notice them, so I contacted my sales guy, who has taken pretty good care of me, and told him about the situation. He told me to bring the car that they would take care of it, and so they did, they repainted the hood but it turned out that the paint job was'nt done right and it had tiny bubbles all over it. I took the car back and showed them the turn out of the paint job and they said that it would be done again, so they did, but now it has more bubbles. The point of all this is that i'm paying for a new car that has deffects not caused by me and every time I have to go there is a waste of time and now they're asking me to bring it during the morning so that I can show the painter the issues with the paint job. It is a new car I should'nt have to be wasting my time going to the delear, in this case it would be like the 7 th time, for this paint issue. I feel like they are trying to make it dificult for me so that I dont keep claiming them to fix my new truck's paint job. It is very dificult to spare some time when you work all day to go to the dealer for another disapointment. I highly don't recommend this dealer, its been a very frustrating experience. More

I went to this dealership looking to trade in a car they advse me need cosigner got a signer and the guy jesse stted that my signer had a cosigner but we knew that was a lie cause she has bought her own car advse me need cosigner got a signer and the guy jesse stted that my signer had a cosigner but we knew that was a lie cause she has bought her own cars she has never had a cosigner then they had me to wait till the place close and told me they still have not submitted my info due to jesse forgot to put employer address on the application then he told me to come back on the next day ok the next day came i called jesse and he told me over a text message that we was approved then he said he was not gone be at the dealership that day so go talk to the sales man named AJ he knows everything and he can finish the deal with me now this is what jesse had texted me i saved every text message he sent he stated that he knew the day that i left that we was approved but when i got there and talked to AJ he got my information and came back to me and said that we already bought the car then i said What car what color is it i didnt get the car and then he went back then came back to me and said i don't know what jesse told you then he told me to call jesse then i called jesse right then and jesse then started saying oh we have a second bank that we wait on for your approval i thought once your approved your approved how many banks do you have to have to get an approval he did not state that they have to have two banks to approve you but my overall experience was VERYVERY VERY BAD AND WILL BE REPORTING THEM AND THEIR SCAM TO BBB JESSE DAD IS THE FINACIAL PERSON WHO DID NOT COME AND GREET ME LIKE HE DID EVERY OTHER CUSTOMER NEVER CAME AND SAID NOTHING TO ME SO STAY AWAY FROM CLAY COLLEY THEIR SOME OF THEIR SLAESMAN ARE TOO YOUNG AND DUMB NEED ONE ON ONE TUTORIAL ON CUSTOMER SERVICE AND HOW TO SALE CARS. More

You BLEW IT! I was looking to buy a 2014 Rogue with the Family Package, the Clay Cooley Nissan website displayed a vehicle that I was interested in so I requested I was looking to buy a 2014 Rogue with the Family Package, the Clay Cooley Nissan website displayed a vehicle that I was interested in so I requested a quote. The response from Miguel was that Clay Cooley has the largest inventory in Texas. He went on to state that the new 2014 Rogue is very popular and that most dealers are asking $500 over the MSRP!!! ARE YOU KIDDING ME??? Well, it is NO WONDER you have the largest inventory, obviously they don't want to SELL any!! BUYER BEWARE!! I wouldn't do business with a dealership like this! More