Clay Cooley Nissan

I took my mother to help her buy her first new car in over 20 years, we had just visited the Dallas Auto Show and there were 4 cars (all different brands) that she wanted to test drive before making her over 20 years, we had just visited the Dallas Auto Show and there were 4 cars (all different brands) that she wanted to test drive before making her decision. As usual, as soon as we pulled up we were attacked by vultures - but this happens at every dealership you visit - we ended up with a very nice salesman named Jeremiah. We were very upfront with Jeremiah that we were only there to test drive and that we would return once a decision had been made. Though he was not very knowledgable about the vehicle, he was very pleasant and that helped to ease my mother which in turn made me happy. After our test drive he wanted us to take a moment to meet with his manager - Mr. Sawfor (this is where the problem began). We also told Mr. Sawford that we were just here for the test drive and that we would return once she had driven her other 3 options. Mr. Sawford then asked what he could do to earn our business - I jokingly said "sell me that car for $15000 (MSRP was 18,490) and I will be back with my husband to get it!". Mr Sawford consulted a moment with Jeremiah in regards to the price of the vehicle as well as the trim package and the year (it's a 2011) - he then told me that if we still wanted to drive the other vehicles that he encourages it because he knows that their product is better, and that if I return that same day to buy it - he will sell it to me for $15000 and that includes TT&L. I agreed - Jeremiah hid the car so that no one else would buy it and my mother and I went to do another test drive. Mr. Sawford was correct - my mother thought that their product was better than the others, however it was now 8:30pm and Clay Cooley was closing for the night. We called Jeremiah to let him know that we would be by first thing in the morning to buy the car. Day 2 - My mother, my husband and I went to Clay Cooley *cash in hand* to buy the car. Jeremiah once again was very friendly and he set us up with the financial guy to work the numbers over - long story short Mr. Sawford was brought in to "verify" that we did indeed have an arrangement - and Mr. Sawford says "no ma'am, I said 'what if' I could get you the car for $15000" which is not at all what he said and Jeremiah knew it, but was too afraid to speak up (this I understand, it would probably have meant losing his job). Mr. Sawford told us that Mr. Clay Cooley himself was here today and that Clay Cooley would fire him for selling that car so cheap -- of course as he is telling us this Clay Cooley walked by talking to another staff member about the helicopter that he was fixing to buy. Basically it was all a bunch of lies to get us back -- I understand that car dealerships are typically this way -- but I purchased my Nissan a year ago from Don Davis Nissan and had a wonderful experience with no lying involved. Needless to say, we will be visiting Don Davis this weekend to purchase my mother's new car. More

BUYER BEWARE! They will do anything just to get you into their dealership. Then once you arrive, they will manipulate you to try to “do the deal” with them. They changed the numbers on me like I was stupid. their dealership. Then once you arrive, they will manipulate you to try to “do the deal” with them. They changed the numbers on me like I was stupid. I got up to leave & they told me they LOST MY CAR KEYS!! You talk about MANIPULATION! DO NOT DO BUSINESS WITH THEM. THEY ARE UNETHICAL, MANIPULATIVE, NUMBER CHANGING CHEATS!! Not to mention, they can not keep people working there. I scheduled an appointment and had to reschedule. When I rescheduled they guy I was working with was already gon in a little over a week. Just try setting an appointment with them to see if the sales person you were working with is still there in a month. But then again who would want to work in a manipulative environment that rewards the above mentioned behavior... BUYER BEWARE!! More

Mike was quite attentive and polite. He explained what was going on in LAYMAN'S terms for me, and showed me a credit I had coming (which I didn't know about). was going on in LAYMAN'S terms for me, and showed me a credit I had coming (which I didn't know about). More

Kerry, was by far the best salesperson me and my wife have ever met. He was friendly, non pressuring and very very helpful, he didnt try to sell us anything we did not want but he thru out the options fo have ever met. He was friendly, non pressuring and very very helpful, he didnt try to sell us anything we did not want but he thru out the options for us. He said Clay Cooley Could beat the other guys price and they did just that. Even though the other guy already gave me a great deal Clay Cooley was able to beat it. Kerry's Proffesionalism and just everything about that car buying experiance was great. Clay Cooley's website claims that they want to make you a repeat customer is true. We are sold as far as car buying goes and sticking with Kerry anytime we want to buy a Nissan. If it ever came down to it and Kerry and Clay Cooley were a little more on price than a nother dealer id still stick with Kerry and Clay Cooley, you can not beat the car buying experiance they offerd me and my wife are still in awe at Kerry's proffesionalism. Chris W. Cedar Hill Texas More

I went to this dealership to purchase a car for my daughter. It should have been a done deal because she had already had conversations with them, and since the car was in limited supply they already daughter. It should have been a done deal because she had already had conversations with them, and since the car was in limited supply they already had a non negotiable price. As soon as I told them that I would give them a check for full payment, you would have thought it was all wrapped up.Just sign the papers and go, right, No, for some reason, they decided it would be a good idea to keep us at their dewalership for 3 unnecessary hours. During this time, they let us "test drive" the vehicle, but failed to check if it had any gas in it, which it didn't, so we ran out of gas less than a mile from the dealership. I had to push the car into a nearby station. Of course I was compensated for my gas purchase, but please note, if not for the love of my daughter, I would have squashed the deal right then. Upon our arrival back to the dealership, they asked aabout our trade-in, and insulted us with a less than blue book offer for it, and then while they made us wait, they came back 3 times with addditional offers which may have been less offensive, but nowhere neaz the value of the car (another waste of my time, and once again I had to confirm how much I love my daughter to continue). Oh, and sometime during this continued waiting period, they decided they needed to run a credit check on both my daughter and me, even though I had told them this was a cash transaction. The word DUH comes to mind and once again, they really played on my love for my daughter. Finally they took us in to sign th papers and pay for the car, and although the young man who did this seemed disintersted and incompetent, he muddled through it somehow. Finally, they let this other guy explain the features of the car and after at least three hours too long, we were able to go. So you see I would never ever buy another vehicle from Clay Cooley Nissan. And I don't think they care rather or not I do. More

Good service, nice people, timely. Like taking my car to the delaership as I feel more comfortable with them servicing my Nissan vehicle. Keep up the good work. the delaership as I feel more comfortable with them servicing my Nissan vehicle. Keep up the good work. More

I've been dealing with Clay Cooley since UrbanNissan closed. They're friendly, professional and more than willing to help. One afternoon (late) I somehow managed to have my debit card slip behind th closed. They're friendly, professional and more than willing to help. One afternoon (late) I somehow managed to have my debit card slip behind the cover on the center console. I couldn't get it out no matter what and thought I would have to break the cover. I drove into the maintenance area probably just at closing and the gentleman was so nice and managed to get the card out without damaging the console cover. He was really nice and acted like this was something they handled everyday. I was definitely pleased. More

I brought my 2010 Murano in for service. Ruben noticed me looking at the White CC. I bought it. Pat in service did marvelous making me happy. Pat when up and beyond the call of duty. I really would like to k looking at the White CC. I bought it. Pat in service did marvelous making me happy. Pat when up and beyond the call of duty. I really would like to know that he was commended for his extra customer service skills. More

Mr. Brown was a greast help in getting me into a new car. I came there hoping to get a good used car, when it looked as if that wasn't going to happen the second in command came through for me and I am inte I came there hoping to get a good used car, when it looked as if that wasn't going to happen the second in command came through for me and I am internally grateful. Thanks to all that made my experience at your dealership great. Barbara Foley More

It was a great experience . My saleman was very intelligent on the cars that he show me, very detail on everything the car had to offer me intelligent on the cars that he show me, very detail on everything the car had to offer me More