Clay Cooley Nissan | Page 75

Recent service The service is always good but today I was surprised that the oil change prices had gone up a lot. Dive the prices have gone up it would be nice if th The service is always good but today I was surprised that the oil change prices had gone up a lot. Dive the prices have gone up it would be nice if they offered more coupons. More

Very professional staff, service was completed in less time Marvin and Jamie were very patient, answered numerous questions, not pushy and let me take my time with the final decision. I have bought at least 15 Marvin and Jamie were very patient, answered numerous questions, not pushy and let me take my time with the final decision. I have bought at least 15 cars and was never treated with such kindess from a car salesman! More

Great Service!! Your Service Advisor, Jay Harrison done a really good job in looking after my vehicle. Thank you for your courteous service. My car runs better knowin Your Service Advisor, Jay Harrison done a really good job in looking after my vehicle. Thank you for your courteous service. My car runs better knowing that I have some friends that will take care of my car like I would like them to More

Run and run FAST Hands down worst dealership experience I have ever had. It’s been over 90 days and I haven’t gotten my tags or plates yet and they continuously give m Hands down worst dealership experience I have ever had. It’s been over 90 days and I haven’t gotten my tags or plates yet and they continuously give me a run around. Thank God my car was basically new because from other reviews it looks like their service is shoddy too. They added extra charges on my financing (was there for 8 hours and didn’t question it so that’s my bad but still terrible). They left me on hold for an entire hour. James “Shep” or someone else at the dealership used my name to falsely post a review UNDER MY NAME, even though I have a signed document saying they would do no such thing. I was told the person responsible no longer worked there but the website and social media says otherwise. Rae promised to be helpful but after saying he’d “talk to accounting” (and he had no clue about the issue and they’d recently had turnover so this can’t be his fault obviously (cue eye roll) but he was just yet another sketchy figure at this dealer) he then gave me a number to call accounting myself. (So much for being helpful and sorting it out with accounting yourself!) I finally got a copy of a receipt that they paid for my taxes as proof they’ve done SOMETHING, but two weeks later and I still have no plates. He says I should pick them up. No one has told me this and said when or where. And I’ve been promised they would be mailed to me since I have had to drive out to the dealership (45 min away) two times after purchasing the vehicle to get new temporary tags because I’m on my THIRD tag and it’s about to EXPIRE AGAIN. This is outrageous. I’ve been told someone from customer service and complaints would call but I’m not holding my breath. No wonder they don’t have a main office listed anywhere for Clay Cooley Auto Group — because I bet you people would be pounding their door with complaints every day. More

AC Service and Repair There is no Service Center like it in the whole wide world 😊 Good job guys. Keep up the good work. This is the best Nissan sales and service center i There is no Service Center like it in the whole wide world 😊 Good job guys. Keep up the good work. This is the best Nissan sales and service center in town. More

Worst dealership “ thieves “ People pay attention with this dealership all the sales personal are stealing!!! They treat you good but just to make you sing when they Offer the ca People pay attention with this dealership all the sales personal are stealing!!! They treat you good but just to make you sing when they Offer the car for 60 months at the end if you don’t check the papers they putting up to 75 months to pay, “ si pay attention before you sing any documents. “Warranties “ they offer the best warranties of course you paying for but when you trying to file a claim they are not covering so pay attention on warranties. More

Customer Service Sucks!! Clay Cooley Nissan is a joke and rip off!! I took my car there to get repaired. Spoke with a very dry Antonio Holmes that was of no assistance with my Clay Cooley Nissan is a joke and rip off!! I took my car there to get repaired. Spoke with a very dry Antonio Holmes that was of no assistance with my questions or concerns. He was very defensive and cut me off with all my questions as if he knew it all. Once he told me what my issue was with my car I realized I already had that issue repaired at another dealership back in 2017. I pulled the receipt and verified that I was correct. Clay Cooley $317 for the same repairs the other dealership charged $181. SAME ISSUE. SAME EXACT ISSUE!!! ALMOST DOUBLE THE PRICE!!! Why the price difference? Why am I having to get this repaired again?? When I went to pick up my car I asked for a manager at Clay Cooley and he came out. Listened to my issue...walked off and brought back dry Antonio and walked off. Didn’t stay to see what was going on or if i was satisfied. I again stated my issue and Antonio went on to tell me has an excellent memory and would not listen to my concerns still. Still no manager in sight!!! Dry Antonio still on defense not listening to my concerns. I finally just paid it and left. Antonio didn’t even wait to see if I signed my receipt. Then when I leave I get a text asking for my satisfaction rating from 1 (Not Likely/Poor) to 10 (Very Likely/Excellent)....How about a BIG FAT goose egg 0 as an option??? Clay Cooley is .2 miles from my house. I can literally walk if i need to. I will NEVER go back there again even if they are the last Nissan place in Dallas. More

Customer service The service The service manager,Ray Christian and the technician,Matt Jones were very helpful. Matt made sure he kept aware with updates about the sta The service The service manager,Ray Christian and the technician,Matt Jones were very helpful. Matt made sure he kept aware with updates about the status of my vehicle while it was being serviced because it had to stay overnight. i've been coming to Clay Cooley for a while and Matt is the best technician I've had. More

crooked clay cooley got screwed out of 2100 when bought new ram and was supposed to get 2 oil changes got screwed out of the second one.i will never go back got screwed out of 2100 when bought new ram and was supposed to get 2 oil changes got screwed out of the second one.i will never go back More