Clay Cooley Nissan

Some do care There's an old saying 'People don't care what you know until they know you care" After a violent interaction with three sales managers at Clay Cooley There's an old saying 'People don't care what you know until they know you care" After a violent interaction with three sales managers at Clay Cooley Nissan in Dallas. I had a totally different experience with the Service Manager (Ray Christiansen). I was upset after the violent interaction with the sale managers, so I told Ray ( the service manager) to give me the keys to my vehicle so I could leave. He said, "don't leave because I want to make it right". I told him the only thing that can make it right is for Clay Cooley to pay for the repairs to my vehicle that should have been done before I bought it. Ray said, "leave it here, let me see what I can do". So I left it, about an hour later he called and said the repairs were been done at no expense to me. Thank God for people who do care. More

They never paid for my tire warranty for 8 months I was given the run around regarding the service I was supposed to have on my tire warranty I call numerous times and no one would call the warranty c I was given the run around regarding the service I was supposed to have on my tire warranty I call numerous times and no one would call the warranty company to see what was going on. They wasted my time and money. I asked to be compensated and I was told the gave me additional months which I didn’t ask for. I feel like I should have received my money back that I had been paying monthly for. When I ask for Mr. Cooley info I was again give the run around by a manager More

Scam what they advertise on web I called twice before I go there to make sure they got car as their web. Than once I got there they showed me Versa S instead of SL with their adverti I called twice before I go there to make sure they got car as their web. Than once I got there they showed me Versa S instead of SL with their advertise for SL which is $11995. I deal with salesman Ivan and manager Charles. Service was not good. I read lots of negative review, still I gave shot but the reviews were exactly true. Please make sure you have some knowledge on S splus sv and sl models. Then start dealing with these people, otherwise they will say I will add gps on s model to make sl model. I am really disappointed today driving 100 miles from Keller wasting my day off. More

Crooked dealership.. The sales person, finance Manager, Jason and Alex are horrible. I was sold a car that was suppose to have 36 miles but after I signed the agreement an The sales person, finance Manager, Jason and Alex are horrible. I was sold a car that was suppose to have 36 miles but after I signed the agreement and got in my car it had over 3000 miles. This of course messes with my warranty when I brought it to Jason attention the next day he was oh well to bad there is nothing we can do.. The paper work even said 36 miles...I do believe this is fraud. The total price for the car was more by the time (all day) I was finally taken upstairs to sign the paper work. When I brought it to Alex attention I was told to take it or leave without the car. My credit is being reestablished after bankruptcy so I felt a little trapped and very intimidated. I should of walked away. I will never stop telling people to go some where else. More

This dealer SUCKS !!! This dealership is full of liars ! I dont even know where to begin. Went in to purchase a 2018 Rogue. The 1st time I was at the dealership I spoke This dealership is full of liars ! I dont even know where to begin. Went in to purchase a 2018 Rogue. The 1st time I was at the dealership I spoke with a lady salesman that was clueless. even went as far as to tell me the extended warranty on Nissan cars was 5 yr/100 k miles. That is even incorrect. I ended up getting angry and leaving. After I left I spoke with Brad Hawkins, he stated the lady was fired because she was dumb as a box of rocks. The next time that I went into the dealership I took my husband in with me to purchase the car and bring it home with me. We were at the dealership 3 hours and got absolutely nothing accomplished. Finally Veronica stepped in and took the bull by the horns and started getting things taken care of. When she brought us the preliminary paperwork on the car the sales price was like $2500 over the listed price on the internet. I told her that would not work. Needless to say Alex (from finance ) came out and said for us to take car and come back in 2 days and he would have everything worked out and ready for us to sign. Needless to say we had been there almost 3.5 hrs and my husband was about to explode. I left with the car and kept calling Alex every 2 days and asking if he was ready for us to come sign papers. He kept making up stupid excuses as to why he needed 2 more days. Long story short, I called him on the 10th days (which happened to be 7/31/18) last day of the month. He told me to come on there and he would go over everything with us and close the deal. We went up to the dealership after we got off work. The real "xxxx show" began ! The problems started when we FINALLY got in the finance office. They are only willing to put the car (which mind you I have racked up 1000 miles on and have drove for 10 days ) in my husbands name. I had asked Alex the specific question 10 days prior if the car would be listed in both our names and he said yes. That was the 1st lie !! Then he got the sale price listed to 22k when there are SEVERAL Rogue's like mine on their internet for sale for 21k. When I questioned Alex REPEATEDLY about the internet price, he came up with some xxxxxxxx on a computer screen that showed they are losing like $2500 on this deal just to make me happy. I told him he was full of xxxx and I was not happy ! He came out with some xxxxxxxx about the Nissan Customer Cash ($2000) and Rogue Bonus Cash ($500 that was listed on the internet. He said I didnt qualify for that because I didnt finance thru Nissan. He is a LIAR !!! The internet even list the "cash price" as 21k. After arguing with him about it till I was blue in the face, Alex refused to change the price to match their listed price on the internet. After my husband finished signing all the papers he came outside to the car. They sent another salesman out to see If I had any questions about the car. I told him I had been driving the dang thing for 10 days already and that I had no questions and was just ready to get the xxxx out of their ! They only have given me 1 key to the car, they have seemed to have lost the other !!! IDIOTS !!!! In the process of all this happening, another salesman walks out and starts talking to the man that I had just went off on. They start starring at me talking. That was rude as xxxx and made me even madder. I walked up to him asking if he had something to say to my face about me. He started to ramble some xxxxxxxx !!! I am done with this dealership ! They are all a bunch of liars ! They have no desire to give any customer service ! They use deceptive pricing practices on their website ! CROOKS CROOKS CROOKS!!!! Don't go to this dealership unless you just like to get screwed over and have terrible customer service!! More

Mansplaining in a sauna I needed a routine oil change and booked an appointment at the service center. Upon arriving on time, I was told that it would take 1.5 HOURS to chan I needed a routine oil change and booked an appointment at the service center. Upon arriving on time, I was told that it would take 1.5 HOURS to change the oil. It took over 2.5 hours of waiting in their barely air-conditioned waiting room even with an appointment. I received 0 updates for the duration of the 2.5 hours. To make things better: - One of the male workers talked to me like a car having two different air filters was unimaginable for my Y-chromosome lacking brain. I told him I knew that cars had multiple air filters for different purposes. He continued talking over me. - A sales man made the mistake of trying to get me to lease a new car. Both the look of disappointment when I told him that I own my car and the curtness of his questions was not appreciated when I was trying to work from the waiting room. - I filled out the paper work when they said it would be ready, but surprise! It was going to take another 7 minutes to wash the car. It actually took 15 minutes. As an added bonus their version of a "really good job" for washing is almost as disappointing as everything else about this dealership. - I was told I would receive a "report card" to fill out about the service (thankfully the male same male work that explained the air filters to me decided that my feminine mind couldn't grasp the word "survey", so he kindly broke it down to the term "report card" for me). I never got an email with the survey. When I messaged the dealership online for one, I received an email about buying a Nissan within about 15 minutes. I would rather drive extra and either go to the Arlington dealership or go elsewhere for routine maintenance. Based on what I saw, the dealership seems like it's hurting for business and has some questionable business practices for leasing/sales. The service center employees for the most part seemed like they'd rather be elsewhere (as I would also). More