Clay Cooley Nissan

Clay Cooley Nissan responded

Roger, after looking through your deal we found that the initial $42k price included our extra safety feature, this was then taken out of the final price which ended up being $39k after discounts. We would like to apologize about any confusion and offer to go through the contract with you to explain more if needed.

rogerzimm responded

Yes, I would like to go through the contract with you. Who is responding to my review? Please answer my questions: 1. There was never a mention of" safety features" for exactly $1,000. Please show me what they are. 2. Why were these "safety features" not shown on the MSRP sticker. 3. I negotiated a discount of $3,750. Not $2,000 and $1,000 off for the "safety features" Is this correct? I have a copy of your worksheet offer showing a $3,000 discount and later an additional $750. . Apparently, this web site does not have the ability to upload documents. I would love to be able to show other customers how you changed the price from $41,870 MSRP to $42,870 without any explanation until today when you called it $1,000 in safety features.. Again, please tell me what that is. HERE IS AN UPDATE FROM BBB First let me say that I have bought other cars from Cooley and consider myself a repeat customer until this last purchase agreement can be settled. I am honored that Mr. Chase Cooley is responding to my complaint. I never spoke with him so I can see why his statements do not address my complaint. My conversation in this matter was with a Jaime Ramirez so Mr. Cooley has no firsthand knowledge of my complaint. So, let me try to explain to him my complaint. Mr. Cooley, I have never disagreed that I paid the price of the car at $39,120 and I never demand an extended warranty. What I am asking for is an explanation of why the increase in the MSRP price of $41,870 and the price you used on your price quote of $42,870. Or simply said why did I pay a $1,000 more for the car than was advertised. I would just like to know what I am paying for that cost $1,000. I asked if that was an extended warranty or something like that. I have never received a straight answer from your salesman, Juan Gonzales, or your sales manager Jaime Ramirez. Attached is a recording of me asking Jaime for an explanation of the $1,000. As you hear there is no explanation and he gets angry as he fights to get the paperwork I have. Yes, I was initially offered a discount of $3,000 on the price quote worksheet. I refused that offer and asked for $1,000 more. Jaime got on the phone and came back with a counter offer of $750 more. I accepted the offer of $3,750. Below I have 2 scenarios of how you reached the price of $39,120. Either the MSRP was inflated or I did not get the discount of $3,750. The last column is the correct MSRP and discount. Inflated MSRP Correct MSRP Correct MSRP Correct Disc Wrong Disc & DISC MSRP 42,870.00 41,870.00 41,870.00 Discount (3,750.00) (2,750.00) (3,750.00) Selling Price 39,120.00 39,120.00 38,120.00 Again, Mr. Cooley, simply tell me why I was charged $1,000 more than the MSRP or why I did not get the discount I was promised. I look forward to your response. COOLEY REPONSE Hi Mr. Zimmerman, the additional $1,000 on the initial price quote worksheet was for the Clay Cooley Connected & Protected Package. But you did not ultimately pay that price, as you paid the lower $39,120 sale price. COMPLAINANT RESPONSE I had a long conversation with Mr Cooley. He admitted that the " Clay Cooley Connected & Protected Package" for $1,000 was not itemized or shown on the price of the car. He said that it was later taken off the MSRP price but the charge was applied to my agreed upon discount of $3,750. So, according to him my discount was only $2,750. He was unable to tell me what the "Clay Cooley Connected & Protected Package" was but would have some one contact me to explain. As of this date, no one has contacted me. Can anyone believe that a dealer can just add a $1000 to the price of car and no one can tell you what it is not the sales person, not the sales manager and now not the general manager. WHAT THE HECK IS GOING ON WITH THIS DEALERSHIP?

Clay Cooley Nissan responded

Thank you for leaving George a great review! We're glad that he was able to repair your recall super quick to get you back on the road.

Clay Cooley Nissan responded

Thank you for leaving our team a wonderful review. We're so happy that they went above and beyond to ensure that you left satisfied with your experience .

Clay Cooley Nissan responded

Thank you for leaving Antonio a wonderful review! We're glad that he took the time to explain the issues we found, the process to fix them, and took care of it.

Clay Cooley Nissan responded

Thank you for leaving Lashondra a great review! We're glad that she worked diligently to get everything sorted out for you.

Clay Cooley Nissan responded

We're saddened that you felt as if you fell victim to a bait and switch situation. However, when you're looking at different styles of vehicles, the prices do go up as they could be more in demand that others.

Clay Cooley Nissan responded

Jim, thank you for leaving our Service Department a great review! We're so happy that you consistently are provided with great professionalism and courteousness along with great servicing of your vehicle. Thank you again for the review, Jim, we look forward to seeing you again next time.

Clay Cooley Nissan responded

We are glad that Omar treats you and your vehicle like royalty each time you visit our Service Department, and would like to thank you for your loyalty and 5 star review!

Clay Cooley Nissan responded

Dee Dee, thank you for taking the time to leave us an awesome 5 star rating! We are glad that our Service Advisors and Tech's go above and beyond to ensure your vehicle is fixed correctly, and that you're 100% satisfied with your experience. We hope to see you again!