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Clay Cooley Nissan

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.4
955 Reviews
Clay Cooley Nissan of Duncanville treats the needs of each individual customer with paramount concern. We know you have unique circumstances and needs, and as a premier Dallas area dealership, we rise to the challenge of meeting and exceeding your expectations with our high standards of quality service. Our Dallas Nissan dealership is conveniently located near the bustling cities of Dallas, Duncanville, Grand Prairie, Fort Worth, and other surrounding locations. Allow us to demonstrate our commitment to excellence!
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39690 Lyndon B Johnson Fwy

Dallas, TX

75237

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Showing 955 reviews

June 02, 2025

Courtney did a wonderful job taking care of my issue. Not only that, she went above and beyond with her professionalism and kindness! More

by hosey_james
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney
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Jun 06, 2025 -

Clay Cooley Nissan responded

Hello Hosey_james, Thank you for your kind words. We're thrilled to hear that Courtney provided you with professional and caring service, going above and beyond to resolve your issue. Your satisfaction is our top priority, and we appreciate your recognition of her efforts. If you need further assistance, please don't hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OL M/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

June 02, 2025

Replaced transmission. Vehicle still having same issues and became worse. Terrible for well known car dealership service dept More

by kdjohnson342
Recommend Dealer
No
Employees Worked With
Service dept
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Jun 06, 2025 -

Clay Cooley Nissan responded

Hello Kdjohnson342, I'm sorry to hear about your ongoing issues despite replacing the transmission. We strive to provide quality service and regret that your experience did not meet expectations. We would like to review the details of your case and work towards a resolution. Please contact our service manager at your earliest convenience so we can address your concerns directly. Your satisfaction is important to us, and we appreciate the opportunity to make this right. Clay Cooley Nissan

May 31, 2025

I had a very positive experience with Nissan. Mr. James Sheppard took time to make sure I understood everything More

by SHERI.BROWN1961
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Sheppard
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 04, 2025 -

Clay Cooley Nissan responded

Hello Sheri.brown1961, Thank you for your positive feedback. We're glad to hear that Mr. Sheppard took the time to ensure you understood everything and that your experience with Nissan was satisfying. Providing clear and attentive service is our priority, and we appreciate your recognition of our team's efforts. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OL M/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

May 30, 2025

All the staff is very professional and helpful. Always answering my questions and explaining what needs to be done. More

by ilenemckay49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nina Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles English Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 02, 2025 -

Clay Cooley Nissan responded

Hello Ilenemckay49, Thank you for your kind words. We are glad to hear that our staff has been professional and helpful in answering your questions and explaining the necessary steps. Providing excellent service and clear communication is our priority, and we appreciate your positive feedback. If you have any further questions or need assistance, please don’t hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OL M/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

May 30, 2025

Service was awesome my service rep and the team was awesome. I will continue bring my Armada there More

by eldorados
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney others in Services department
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Jun 02, 2025 -

Clay Cooley Nissan responded

Hello Eldorados, Thank you for your kind words and for trusting us with your Armada. We're thrilled to hear that you had an awesome experience with our team and that you plan to continue bringing your vehicle to us. Customer satisfaction is our top priority, and we look forward to serving you in the future. Sincerely, Nina Thomas Clay Cooley Nissan OL M/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

May 30, 2025

The service tech Courtney was wonderful. She always try to attend my issue. The only issue is the lingering smell from the water leak. More

by Gw5448
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney in service dept.
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Jun 02, 2025 -

Clay Cooley Nissan responded

Hello Gw5448, Thank you for your positive feedback about Courtney. We’re glad she was able to attend to your issues. We apologize for the lingering smell from the water leak and will work to address it promptly. Your satisfaction is important to us, and we appreciate your patience as we resolve this matter. Sincerely, Nina Thomas Clay Cooley Nissan OL M/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

May 30, 2025

Everything was good and the only problem was the technician left my cabin air filter out and I didn’t know if it was mines or where it came from but he put it back and I left More

by marywarren200
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
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Jun 02, 2025 -

Clay Cooley Nissan responded

Hello Marywarren200, Thank you for your feedback. We’re glad to hear everything was good overall. We apologize for the oversight regarding your cabin air filter. We appreciate you bringing this to our attention, and we will review our procedures to ensure all parts are properly checked and documented in the future. If you have any further concerns or need assistance, please don’t hesitate to contact us. Your satisfaction is important to us, and we hope to serve you better next time. Sincerely, Nina Thomas Clay Cooley Nissan OL M/ Own er Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

May 28, 2025

It took 3 weeks to deliver my vehicle because the vehicle wasn’t even inspected when it was on the lot and I was the one that had to alert them of the vehicle check engine light. I was given new repair time More

by Tarik0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jonathan Weinberg
1.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Gonzalez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Bal Suman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Internet Sales Manager
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May 29, 2025 -

Clay Cooley Nissan responded

Hello Tarik0, We sincerely apologize for the delays and inconvenience you experienced. It’s unacceptable that your vehicle wasn’t inspected properly upon arrival and that you had to repeatedly adjust timelines. We understand how frustrating the process, especially with multiple document signings, must have been. Your feedback about our service departments is taken seriously, and we will work to improve communication and efficiency moving forward. Thank you for bringing these issues to our attention; we value your feedback and hope to better serve you in the future. Clay Cooley Nissan

May 28, 2025

Great service! ! Friendly staff and very helpful. My car was taken care of and I appreciate the work More

by Mattj_Davis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Torres
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May 29, 2025 -

Clay Cooley Nissan responded

Hello Mattj_davis, Thank you for your kind words! We're glad to hear you had a great experience with our friendly and helpful staff. It's wonderful to know your car was taken care of to your satisfaction. We appreciate your trust and look forward to serving you again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comese eclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

May 28, 2025

Driver side bird view camera wasn’t working and Leo knew exactly what was wrong with my vehicle, ordered the part for me and send me on my way. Once the part arrived he called me back to get it installed an More

by maurovalle3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Roland Lynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles English Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pa Jallow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leonardo Barbosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2025 -

Clay Cooley Nissan responded

Hello Maurovalle3, Thank you for your positive feedback. We're glad Leo could quickly identify the issue with your bird's eye camera and handle the repair efficiently. We strive to provide prompt and knowledgeable service to get you back on the road as soon as possible. If you need any further assistance, please don't hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comese eclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

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