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Clay Cooley Nissan

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.4
970 Reviews
Clay Cooley Nissan of Duncanville treats the needs of each individual customer with paramount concern. We know you have unique circumstances and needs, and as a premier Dallas area dealership, we rise to the challenge of meeting and exceeding your expectations with our high standards of quality service. Our Dallas Nissan dealership is conveniently located near the bustling cities of Dallas, Duncanville, Grand Prairie, Fort Worth, and other surrounding locations. Allow us to demonstrate our commitment to excellence!
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39690 Lyndon B Johnson Fwy

Dallas, TX

75237

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Showing 970 reviews

February 10, 2025

Courtney and her crew was amazing and very persistent in helping me lol are the cause of my problems with my car… she is so kind and her customer service is superb More

by adglisa17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
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Feb 14, 2025 -

Clay Cooley Nissan responded

Hello Adglisa17, Thank you for your kind words about Courtney and her team's exceptional service. We’re thrilled to hear that their persistence and kindness made a positive impact on your experience. We strive to provide superb customer service, and it's rewarding to know that we could assist you with your car issues. Your feedback motivates us to continue delivering the best possible support to our customers. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 7 09-2000

February 10, 2025

Close location. My service associate was great. He was friendly, knowledgeable and helpful with my questions. More

by jkatrina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elias Torres
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Feb 14, 2025 -

Clay Cooley Nissan responded

Hello Jkatrina, Thank you for your positive feedback! We're glad to hear that our close location was convenient for you and that your service associate provided excellent assistance. It's wonderful to know that he was friendly, knowledgeable, and helpful with your questions. We strive to offer great service, and your comments affirm our team's efforts. We look forward to serving you again! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 7 09-2000

February 08, 2025

Courtney was invested in helping my son find a resolution to his car’s issues. She quickly took it to service to have it evaluated. The issue was bigger than we thought. Fortunately it was still under Nissan More

by tjluna23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney
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Feb 12, 2025 -

Clay Cooley Nissan responded

Hello Tjluna23, Thank you for your positive feedback! We’re thrilled to hear that Courtney was able to assist your son with his car issues and facilitate a smooth resolution. It’s great to know the warranty covered the repairs and that he was provided with a rental at no out-of-pocket cost. We appreciate your kind words and are glad to have been able to help during this situation. Your satisfaction is our priority, and we look forward to serving you again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

February 07, 2025

The service department always does an excellent job in communicating and very courteous. Love the staff and friendliness. More

by MattieJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
Report | Print
Feb 12, 2025 -

Clay Cooley Nissan responded

Hello Mattiej, Thank you for your kind words about our service department. We are thrilled to hear that our team consistently provides excellent communication and demonstrates courtesy. We take pride in fostering a friendly environment, and it’s wonderful to know that our staff's friendliness has made a positive impression on you. Your feedback is greatly appreciated, and we look forward to continuing to serve you with the same level of excellence in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

Feb 17, 2025 -

Clay Cooley Nissan responded

Hello Quithosingppl, We appreciate your feedback and are truly sorry to hear about your experience with our service department. We strive to provide transparent assessments and fair pricing for all repairs. It’s concerning to hear that you felt misled regarding the shifter replacement. Please reach out to us directly so we can address your concerns and work towards a resolution. Your satisfaction is important to us, and we would like the opportunity to make things right. Clay Cooley Nissan

February 07, 2025

Communication was great , they took care of me pretty fast as well, they got me in fast More

by valeriemorales214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
Report | Print
Feb 12, 2025 -

Clay Cooley Nissan responded

Hello Valeriemorales214, Thank you for your feedback! We’re glad to hear that communication was great and that we were able to take care of you quickly. Your satisfaction is our priority, and we strive to provide fast and efficient service. We appreciate your positive comments and look forward to assisting you again in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

February 07, 2025

Great customer service and very friendly and knowledgeable! Will definitely refer a friend soon as possible! More

by JAQUATIA73
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Charles English Jr.
4.0
This rating includes all reviews, with more weight given to recent reviews.
David Hensley
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 12, 2025 -

Clay Cooley Nissan responded

Hello Jaquatia73, Thank you for your wonderful feedback! We're thrilled to hear that you found our customer service to be great, friendly, and knowledgeable. It's always our goal to provide exceptional experiences, and your willingness to refer a friend means the world to us. We look forward to serving you and your friends in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

February 05, 2025

Was not sure what vehicle to go with, so many choices in today market. Could not be any happier with my decision to purchase my new Kicks! Thank you Juan Gonzalez for your assistance! More

by Kimberly
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Juan Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 10, 2025 -

Clay Cooley Nissan responded

Hello Kimberly, Thank you for your wonderful review! We're thrilled to hear that you found the perfect vehicle among so many choices and that you're happy with your new Kicks. Juan Gonzalez appreciates your kind words and is dedicated to providing excellent assistance to our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new ride! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

February 04, 2025

I was Misinformed on several items during purchase. Such as it needs oil change every 10k- after purchase it was 5k; 26-30 estimated mpg-it gets 22-24; maintenance package included with extended warra More

by kimsmith1430
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember the sales man’s name..or the financial person is not listed either
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Feb 10, 2025 -

Clay Cooley Nissan responded

Hello Kimsmith1430, We sincerely apologize for the misinformation you experienced during your purchase. We strive to provide accurate information regarding maintenance schedules and fuel efficiency, and it’s clear we fell short in your case. Additionally, we regret any misunderstanding regarding the maintenance package with the extended warranty. Your feedback is valuable, and we will use it to improve our communication and customer service going forward. Thank you for bringing these issues to our attention. Clay Cooley Nissan

February 04, 2025

Great service and effective communication but prefer not to be called about trading my car More

by pamela.mccurley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jorge Medrano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shane Holcomb
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Feb 07, 2025 -

Clay Cooley Nissan responded

Hello Pamela.mccurley, Thank you for your feedback! We're glad to hear that you appreciated our great service and effective communication. We understand your preference regarding calls about trading in your car, and we will ensure to respect your wishes moving forward. Your insights are valuable to us, and we strive to make every experience as positive as possible. Sincerely, Nina Thoma s Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

February 03, 2025

Courtney provided the best customer service Phyllisever! !! I would like to work with Courtney for any future upcoming services. More

by beatriceb591
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Courtney Archer
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Feb 07, 2025 -

Clay Cooley Nissan responded

Hello Beatriceb591, Thank you for your wonderful review! We're thrilled to hear that Courtney provided you with the best customer service ever. Our team is dedicated to ensuring a positive experience, and it’s great to know that you would like to work with Courtney again for future services. We look forward to assisting you in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

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