Clay Cooley Mitsubishi

I purchased my 2023 eclipse cross in march/ april 2023 and asked to get gap, extended warranty and an oil package on my new car. This was non-negotiable in order for me to leave with a new car, these woul and asked to get gap, extended warranty and an oil package on my new car. This was non-negotiable in order for me to leave with a new car, these would have to be included. Come to find out today after 3 months of having the car, that these items that were confirmed by Dezmon and Chuck, were not added to my contract. Terry and Andrew told me that this would be Arivo's fault as they would have declined the loan. Upon speaking to Arivo, this is not the case. They should have offered these and included the items that I asked for. Buyer beware as this is a shady scam tactic that this dealership has now done and I'm without an extended warranty or gap insurance because they can't add it now! We will be filing a lawsuit if this cannot be resolved. More

I wish I could give this place zero stars. DO NOT BUY A VEHICLE FROM HERE. These people are RUDE, scheming, entitled, and disrespectful. They tried to make a horrible deal, out of a bad situat DO NOT BUY A VEHICLE FROM HERE. These people are RUDE, scheming, entitled, and disrespectful. They tried to make a horrible deal, out of a bad situation, and talked down on us to our faces. They do not know how to run a business, and I am so glad that we walked out on them. Always trust your gut. I had a bad feeling in my stomach the moment we walked on the lot. More

DO NOT BUY FROM THIS DEALERSHIP. Sleazy marketing tactics with vague T&Cs, bait & switch "car sales specials," high turnover of sales staff & finance team - couldn't recognize anyone Sleazy marketing tactics with vague T&Cs, bait & switch "car sales specials," high turnover of sales staff & finance team - couldn't recognize anyone from past, poorly presented vehicles at delivery, no direct customer service phone lines and over-priced service department services & packages. There are other, more reputable Mitsubishi dealers in Dallas. Do not recommend. More

Extremely deceptive crooks. Still owe me 1k for double charging me for their in house warranty that I was told you have to have. Also still in the process of a 6k warranty cance Still owe me 1k for double charging me for their in house warranty that I was told you have to have. Also still in the process of a 6k warranty cancelation that they added on without my knowledge, after I specifically said I do not want the warranty. We have spoken to everyone there, including the GM to no avail. They said they would overnight the 1k over 2 weeks ago. Everytime we call back it's another story and another guy blaming it all on a different employee for "dropping the ball." Looks like we have no choice but to take them to court. It's more about the principle than the money at this point. More

HORRIBLE EXPERIENCE! !! I went in looking for a truck, found the one I LOVED. It was listed for $56,000 on their website but they felt the need to start off the negotiati !! I went in looking for a truck, found the one I LOVED. It was listed for $56,000 on their website but they felt the need to start off the negotiation at $60,000, eventually telling me that they could give me a "deal" by offering me the truck at a discount of $56,000. After test driving the truck and them running my credit, I was told that I could get the truck with zero down and we settled on a set monthly payment. The salesman talked it over with his manager, he came back saying that they could do the deal. I signed paperwork, shook hands with the salesman and was given the truck to take home. I did have to come back in a couple days to finish the rest of the paperwork. When I arrived back at the dealership with my girlfriend, I was told that I had to give the truck back unless I could give them $7,000 to put down. I didn't understand because we had already reached an agreement. So after going back and forth with the salesman and manager I was eventually told that they messed up. That they had a slow day and needed to make the sale. Not to mention that they were all drinking, which is why they were happy to give me the truck and the deal that we agreed on. Oh course I was upset, but my girlfriend agreed to put $2,500 down to hold the truck and we could bring it back in three days and be given our money back as long as it was within 3 days or 150 miles which it was. We talked about it later that day and just agreed to have the salesman come pick the truck up the next day. He did. We were told we would be getting our money back and now we are getting the run around and are calls and voice-mails are going unanswered. BUYERS PLEASE BE AWARE!!! More

Went for a 2020 Chevy Malibu. My salesperson Johnathan Jones kept me informed while providing 10/10 customer service! He’s the guy to go to for a good deal! My salesperson Johnathan Jones kept me informed while providing 10/10 customer service! He’s the guy to go to for a good deal! More

Edgar is the sales person involved in my transaction on a 2021 Ram 1500 Tradesman on September 7 2021. When getting into my new truck after everything was finalized and ready to drive home… noticed that the 2021 Ram 1500 Tradesman on September 7 2021. When getting into my new truck after everything was finalized and ready to drive home… noticed that the front bumper had no license plate bracket… told Edgar about the missing bracket, AB’s his comment was that “ oh the buyer pays for that …we at Clay Cooley “ don’t. Our vehicles sometimes comes with them but mostly don’t! .. I stated this to him nicely that all vehicles need to have a bracket on them because of state regulations… so when you all call me that when my plates arrive at your dealership.. in return gave no way to mount them because of no bracket! Why should I have to even pay a penny more on a minuet thing such as this!.. every car that I bought has alway had one.. so I dog to the Ram dealership by my area and head to the parts department and ordered a license plate bracket for the front.. the gentleman ask me that..” that’s a first” on buying a license plate bracket.. so then I told him my situation at Clay Cooley Mitsubishi in Arlington that they refuse to buy me a bracket for my license plate … he said that they are all supposed to have one Every vehicle on our lot new or pre owned needs them on prior to selling! I said well Clay Cooley didn’t. And Edgar at Clay Cooley fought me on this all the way and refused it More

Deceptive. Make sure to ask for a breakdown of what they are selling you because if you are not careful they will scam you and mislead you. They will take advan Make sure to ask for a breakdown of what they are selling you because if you are not careful they will scam you and mislead you. They will take advantage of someone who may be new to the car buying process and screw you over. I went very excited to buy a car, everything was going great until I told the sales person that I did not want the family car package or the connect app (He quoted me $42K total for car price, sales tax, family care package and connect app). He then sent me with a person in finance, and that person came back with a total different car price and quotes. (45K for the car price alone) When questioned about why the car price had changed , he asked me where did I get the prices I was trying to discuss. Told me the sales person that I had been negotiating with did not know, then I told him the car sticker and the price online is the same one the sales person quoted and I wanted that price. He had the nerve to ask me which website I was looking at. It was their own website. He then went back and changed it. He quoted me 2 totally different transactions. He was all over the place, and he just came up with hand written numbers and if I would have not asked for the breakdown, I would have missed what he was trying to slide in. He then tried to tell me that I could finance with them, make my first payment and then refinance with my outside lender and gave me a purchase order with the estimated car payment I would have after refinancing. What he did not count for was that I understand loans, rates, etc and the sheet he gave me was for their own financing but at a cheaper rate. All he did was change a number. All I did not want was the $3K in extras and got thrown into a mess. I left, I felt uncomfortable after that, they created mistrust in the whole deal. I instead went to the AutoPlex of Hurst Mitsubishi and it was day and night. The facility, staff, ambiance, it was top tier. I told him what I want and didn't want, he got me sold and out the door with my brand new car in 2 hours. I financed with them, I told them I had outside financing, showed them the rates, they were very close so I chose them. It was top tier. More

Crooked crooks who obviously hire theives ! Steven A. stole my “trade in” per them it’s not their problem!! They placed him with me as my salesman - per them they haven’t seen him since March 1 Steven A. stole my “trade in” per them it’s not their problem!! They placed him with me as my salesman - per them they haven’t seen him since March 12th! STAY AWAY FROM THIS PLACE!!! More

DECEPTIVE --- REFUSED TO HONOR THE ONLINE ADVERTISED PRICE!!! Tried to charge me $43,000 for a 2022 Outlander that is advertised on their website for $35,817 after discount ($36,655 MSRP). They offer PRICE!!! Tried to charge me $43,000 for a 2022 Outlander that is advertised on their website for $35,817 after discount ($36,655 MSRP). They offered $13,000 for my trade-in which was consistent with the quote I received from them online. When I asked them to honor their ADVERTISED price of $35,817, they refused, stating they received a flyer directly from Mitsubishi that all cars on their lot must be sold for $6K over MSRP and that their website price is not updated. We heard enough and went to leave, the Finance Manager came out & said they'd go to $39K, but now they were only offering $9,500 on my trade-in... My husband was with me, he worked as a car salesman for years - he said he has never seen deceptive behavior like this before, especially from a national brand. They try to focus on your monthly payment and won't talk pricing. I won't even get into them telling me a 9% interest rate is fair for a credit score above 700 and also they've cut out the process from every window sticker. DON'T LET THEM TAKE ADVANTAGE OF YOU! FIND ANOTHER DEALERSHIP. More