Clay Cooley Kia

I have worked with this Kia Dealership for a couple weeks. I will not mention names in the review of who I worked with, but I told this specific internet salesmen what I was looking for, what price I w weeks. I will not mention names in the review of who I worked with, but I told this specific internet salesmen what I was looking for, what price I wanted and what I wouldn't accept and that was paying 10k over MSRP. I had an appointment set up today to go to the dealership and look at the car and the sales manager calls me and offers me the car at 10k over MSRP when every other dealership in the area is selling them at the MSRP, nowhere near 10k over. At least he had the MF and RV correct, but his price was completely off. I would not trust this dealership with the purchase of my vehicle unless you want to pay more than everyone else in the area. More

The worst experience ever...first of all the place smells like a combination of septic tank and trash second most of the sales persons and even sales manager Mr Joe not wearing masks !! Because there’s not like a combination of septic tank and trash second most of the sales persons and even sales manager Mr Joe not wearing masks !! Because there’s not that much of customers around the place become a mad house during my visit some sales people gathering around a computer desk joking and laughing out loud!!! Stay away from this place I’m pretty sure most of u guys getting online quotes from websites like truecar.com which will be sent to you by dealer’s internet sales manager and confirming with you your deal...but honestly guys to me was a waist of time I received a confirmation email on my truecar.com quote from Kia Cooley (Joseph Martinez,internet sales manager) for the price of $23000 but when I went there to buy the car they attempted to sale it to me for the price of $26000!!! Very dishonest, mean and disrespectful they make u feel stupid!! I can’t get this phrase out of my mind which Kia cooley’s sales manager Mr Joe told me the other day: Dealers always win!!! ....stay away from this place. More

Clay Cooley Kia behaved in an unethical and possibly illegal manner. They would not honor their advertised pricing on their website. This is clearly dishonest, unethical, and seems to violate FTC gu illegal manner. They would not honor their advertised pricing on their website. This is clearly dishonest, unethical, and seems to violate FTC guidelines. I should have taken documentation of the numbers they kept offering me to submit a formal complaint. The FTC needs to investigate this dealership. Their website listed a Kia Certified pre-owned at a price, and they refused to honor that price (plus TTL of course). In negotiations, they started with a base price several thousand over the advertised price, and in addition to that had several thousand dollars in a mandatory "reconditioning fee". This is not disclosed on their website advertising. After three times back and forth wasting my time, they were still coming back with numbers with the base price over the advertised price, and on top of that the reconditioning fee. This was after I called them out two times for not honoring their website price. Clearly engaging in false advertising. I would not buy from them no matter what kind of deal they offered me. They are clearly unethical and dishonest, and I wouldn't trust them on any transaction. More

Do not do business with Clay Cooley! Stay AWAY! These people are unscrupulous, lie and will bait and switch you in a heartbeat. I called to set up a deal for my mother in law, who just lo Stay AWAY! These people are unscrupulous, lie and will bait and switch you in a heartbeat. I called to set up a deal for my mother in law, who just lost her husband six weeks prior and was assured by Sierra and the sales manager we had a firm deal. When my poor mother in law arrived to pay in cash, they made all the excuses in the world to try and get more than the original agreement. She drove all the way from Temple to be embarrassed and mistreated. It is sad that this kind of behavior is allowed by a major dealership. DO NOT DO BUSINESS with them!!!! More

My wife and I went to this dealership in December 2019 to purchase a Stinger GT for $32,000 with $10,000 down payment. Our credit wasn’t great but we needed a car after her accident a few weeks prior. Now th purchase a Stinger GT for $32,000 with $10,000 down payment. Our credit wasn’t great but we needed a car after her accident a few weeks prior. Now that our credit is better we are ready to trade up to a Stinger GT1 at a different KIA Dealership. We knew that we had about $15,000 equity in our GT. After working numbers and getting ready to move forward we found that we had negative equity of $10,000. WHAT? Once the new KIA Dealership Salesman and I took a closer look at the paperwork, Cooley Kia increased the price of a 2019 Kia Stinger GT to $45,000. This dealership is crooked and I will not stop until they refund my money that I am owed or I will take this all the way to the top. Do not buy from this dealership. More

Maintenence service I moved to irving so I decided to take my car for service, went in for regular maintenance and other issues. I told the guy what was wrong. He come ba I moved to irving so I decided to take my car for service, went in for regular maintenance and other issues. I told the guy what was wrong. He come back with over $900 AC repair and the oil change 49.99. What about the issues. That would be an extra 149.00 for us to check. I wanted to walk away. I let them do the oil change and belt. The guy was not friendly at all. I would rather drive 25 miles to Mesquite to get excellent service. I will never return to Clay KIA. He did not offer any discounts. More

Kelly was very helpful and understanding and willing to work my budget. The front floor sales manager was great and helped us with the financial aspect. work my budget. The front floor sales manager was great and helped us with the financial aspect. More

I bought a used pre owned vehicle from Kia Clay Cooley. I bought a 2019 Nissan Sentra SV. I test drove it on 1/31 and on the dashboard appeared a notice that the front obstruction sensor was unavailable. Bei bought a 2019 Nissan Sentra SV. I test drove it on 1/31 and on the dashboard appeared a notice that the front obstruction sensor was unavailable. Being a first time buyer and not knowing what that meant I asked the sales person. He said that it meant that there was nothing in front of my car, but there was nothing wrong with it. I didnt think anything else. I purchased the car, but it wasn’t until a week later that I noticed a light on the dashboard. I went back to Clay Cooley and talked to the sales person that sold me the car. The sales person, who had lied to me about the meaning of the message, told me that whether the sensor was working or not didn’t affect the car. He even said he didn’t know that the sensor wasn’t working or that there was a part behind the sensor that was bent which was causing the sensor to not work. Which angered me because 1) when someone is looking for a new car, that person looks at the features of the car and when one of the features of that car doesn’t work that does affect the car and 2) if you didn’t know what the message meant, you shouldn’t have said it was okay. We asked to speak to a manager. He told us to take it to a Nissan nearby to run a diagnostic on the car and that I should call the insurance company, an insurance I was persuaded to buy at the dealership, only to find out that it was not covered which he said it would be. The guy working at the Nissan service center told me that I was getting the run around because the dealership didn’t want to pay to fix the sensor because it was expensive, $1,300 to be exact. I called the manager he said to come back to the dealership and they would get me into something else, so we came back. The managers wanted to treat this as a trade in and didn’t want to give me the full amount that I had paid and gave me the whole “once you drive off the lot, your car loses it’s value” speech. I said it’s only been three weeks and the only reason that we are in this situation is because you gave me a car with a broken sensor and refuse to pay to fix it. They proceeded to give me the “you bought the car as is” speech which I said I bought that car under the impression that the sensor was working because your own sales person told me it was okay. The managers wanted to put me into a new car because I had a bad experience with a used car but this made my car payments double, which was not something I was interested in. We went back and forth and they eventually got the payments down to a lower price, but only this time when I looked at the paperwork it wasn’t even the same model as the car we test drove and we’re looking at it, which was very sketchy. Their excuse being that this car would give us less expensive payments. I was not satisfied and decided to leave. That is when the sales person said that his manager wanted to put me into another car that was the exact same car as the one I was in, I said okay. He left and came back with a car. I was looking the car over and something was off about this car, turns out this car wasn’t even the same car! That car was a Sentra while my car was a Sentra SV which is a step up from that car. I pointed that out and he went back inside to talk to his manager and came back around with a different car. This time this car had more miles and the engine sounded horrible! I was fed up with it all, at this point we had been at the dealership for SIX HOURS with no solution to my problem. Now I’m a very unsatisfied customer stuck with a contract with people that I no longer trust and a car with a sensor that doesn’t work and would cost $1,300 to fix. Very unhappy with my experience and the dealership as a whole. More

Another bait and switch story. Go elsewhere. Drove to the dealership to buy a 2019 Sorento advertised on their site on sale due to being a left over model from last year. Upon arrival we were inf Drove to the dealership to buy a 2019 Sorento advertised on their site on sale due to being a left over model from last year. Upon arrival we were informed that there had been a mistake with their third party site manager and too many rebates had been applied. He made sure to stress the disclaimer on the site stating they were not responsible for pricing mistakes. However, we were continuously assured that they could make the numbers work by adding value to the trade-in or being flexible on the actual price of the car, and were encouraged to take a test drive while they worked the numbers. Based on those assurances we took the test drive and checked out the car. Upon returning, we received their best offer: $36k for the car $16K for the trade The price on the car was almost $10K from the price listed, and almost $4K from what the price was supposed to be even if the "erroneous" rebates were subtracted. We were absolutely floored. As far as trade-in, before going to the dealer we called USAA who provided us with the Black Book values on our trade. The value for our car in worst condition was $20K, with an average value of $22K and a clean value of $25K. Our current car has outside imperfections like all used cars, but it is mechanically sound with a clean interior, almost new tires, and definitely does not qualify as "rough" condition. We understand that Black Book values are sale values, not trade-ins, so we were expecting a couple of grand off of the average value (around $19K - $20K). Hearing an offer $4K below the worst value was a second flabbergasting blow, especially after all of the assurances we had been given. We understand that mistakes happen and we don't expect magic from a deal. However, we do expect honesty, transparency and fairness, and we don't feel like we got any of them. Had we been told upfront what the actual value of the car was, we would have been disappointed but understanding. However, being assured over and over that the numbers would work when we arrived so we would take the test drive, then getting numbers way off the mark afterwards, felt like a dishonest bait and switch tactic. We wasted an hour on a car well above our price range because of false advertising and false promises by a sales manager. We left in shock and the more we thought about it the worse we felt about the experience. I attempted to call the dealership three times the following morning to speak to someone in management, but the phone was never answered. I looked at the "Meet our staff" section of their website for an email address, but none are listed. Further researching this dealership, is looks like I'm not the only one that has encountered these tactics with them. The only positive notes I can give is that everyone was friendly, which in a way makes it worse because after the fact it just feels fake. I'll say that the sales guy (Joel I believe) seemed genuine and did a good job at answering questions while giving us space to look at the car. TL/DR: Find somewhere else to buy a car. I'd say "check pricing before you go" but honestly I don't have any confidence that they wouldn't change it while you're there. More