Clay Cooley Kia

Walked in the dealership on a mission and everyone was very helpful! Had previous bad experiences and this was by far the best customer service I have received in a long time. Randy was patient, friendly, very helpful! Had previous bad experiences and this was by far the best customer service I have received in a long time. Randy was patient, friendly, knowledgeable and got me the car I wanted for an awesome price! My dad was also very pleased! I would definitely recommend this central Kia of Irving and Randy August to all my family and friends! Love my car! Thanks Randy aka The Great One :))) More

I was interested in a new vehicle I had seen advertised. When I inquired to purchase, they said yes they still had that vehicle available and quoted a price $1500 higher than their advertised priced. When I When I inquired to purchase, they said yes they still had that vehicle available and quoted a price $1500 higher than their advertised priced. When I pointed this out, they said it was because the advertised price included a $500 military incentive discount that I didn't qualify for (I qualified for all other possible incentives). They wanted to completely ignore addressing the other $1000 difference which made them that much higher than other dealers and tried to change the subject rather than address it. It was clear this is a shady, deceptive business, so I left before they could even get to the part where I'm almost sure they would have tried to add even more as some sort of doc fee or processing charge. I'm still buying a Kia, but it will be from a different dealer that doesn't play these games. More

We had never considered the Kia Optima before a friend had told us about it. We went and test drove it and were sold! I can't thank Herman and Peter enough -- they were OUTSTANDING to work with! They w had told us about it. We went and test drove it and were sold! I can't thank Herman and Peter enough -- they were OUTSTANDING to work with! They were very customer service oriented and worked hard to meet our criteria in what we were looking for. The entire process from the test drive, to multiple phone conversations, sale, and satisfaction follow-up was much easier when working with these gentlemen. I would definetely recommend them to family and friends! More

After dealing with other Kia dealerships and wasting a lot of my time driving all over town on false promises, I called into Central Kia of Irving to find out if they could assist me. From the moment Rand lot of my time driving all over town on false promises, I called into Central Kia of Irving to find out if they could assist me. From the moment Randy answered the phone, I felt that they were there to find my needs and overcome obstacles in the way of me getting into a vehicle. More

After a bad experience with a Ford dealership in the area late last year, my experience at Central Kia was excellent. Randy in particular was a joy to work with. He listened to my concerns, followed up with late last year, my experience at Central Kia was excellent. Randy in particular was a joy to work with. He listened to my concerns, followed up with me through the process of deciding if I really wanted to trade in my truck, and showed me several options. He addressed some reservations I had, got me a great deal on my trade, and even surprised me by recommending a car I hadn't really considered, but turns out to be just perfect for my needs and taste. Everybody at Central Kia, from reception to sales to finance, were unfailingly friendly, professional, and best of all, communicative. When working on a major financial decision and transaction, the worst part is the waiting for answers. Other car dealerships have left me hanging for hours or even days with no communication or consideration for my time. The staff at Central Kia were very respectful, and I'm thrilled with my sharp little Forte Koup. I'd recommend this car, this company, this location, and Randy to anybody looking for a new vehicle. These folks really "get it". More

From the moment I walked in I new this would be a great experience. Very helpful, listened to me and worked with me to get the vehicle I wanted . Best sales experience ever!!! experience. Very helpful, listened to me and worked with me to get the vehicle I wanted . Best sales experience ever!!! More

I have never had a worse experience with a car dealership. My husband and I found Central Kia online and were impressed with the number of 2012 Kia Souls they had to offer so he started dealing wi dealership. My husband and I found Central Kia online and were impressed with the number of 2012 Kia Souls they had to offer so he started dealing with Chad by phone. Chad assured us he had the perfect Soul to meet our needs and would be happy to work something out for our trade. We live over 300 miles away in Odessa so it was agreed that we would come in on Saturday, February 4th. Chad called us when we were about 2 hours away from Irving to be sure that we were still coming in. After driving 5 hours to get to the dealership we were told that the car we came to buy had already been sold. To add insult to injury we were told by Larry Alton "You could have paid a deposit and we would have held the car" this option was never presented to us. However, Larry assured us that he would get us a great deal on another vehicle. Of course the only other options they had were above our price range but we were told not to worry about it, they would "work something out" so Chad picked out a car and we took it for a test drive. During the test drive Chad asked us to stop at a McDonalds right down the street from the dealership because according to him he "was dehydrated from last night." When we got back to the dealership we expressed our concerns about the vehicle being too far out of our price range so Larry took us back out to the lot and we found a different model that was priced still out of our range, but a little cheaper and again we were assured that since we drove that far they would help us get a great deal. When we started working on the financing we were again taken to Larry's office to discuss our trade. His suggestion was to ask us if we planned on staying married, we were confused but he then said, "If I were you I wouldn't wouldn't trade it in, why not just let it go back to the bank?" We were beyond irritated at this point. We told him that this was not an even option for us to consider. So we sat and waited for over an hour for them to "work it out" and after several back and forth offers we finally decided to walk away without buying a car. After sitting at this dealership for 3 hours being lied to, dealing with a salesman still recovering from a long night (this is the best way I can word it according to terms of use) who spent the entire time we were there talking about "partying", clubs and insulting our hometown, then being insulted by Larry's "option" on our trade, and still not getting the "deal of a lifetime" that were assured would happen we left the dealership angry, frustrated and without a car. More

I never knew buying a car could be considered a pleasant experience but that is exactly how I would describe my experience with Central Kia in Irving, TX. Two months ago I purchased a KIA Forte from them fo experience but that is exactly how I would describe my experience with Central Kia in Irving, TX. Two months ago I purchased a KIA Forte from them for my daughter and had previously that day spent hours on the phone with several Kia dealers. I was able to get a 2012 EX at Central Kia for the same price a Southwest dealership was charging me for a 2011 LX. Central Kia in Irving gave me the best price from the very beginning. I even had one Southwest Kia dealer tell my daughter they could not match the price. Wow! Melissa Juarez was the one that assisted me on the phone (off and on ALL day, I must add). Never once did she even seem frustrated with me. She was kind, professional, and incredibly patience. My daughter loves her Kia Forte. I also want to add that it took only about 2 hours & 45 minutes from the time we walked through the doors to complete the entire process. That in itself is amazing. In fact my husband and I were so amazed that this past weekend we went back to Central Kia and purchased a Kia Optima for ourselves. I love it. This time we had the privilege of working with Randy August. Thank you Randy for another pleasant experience. This time the whole process took a total of 2 hours and 45 minutes and the exciting thing was I bought the beautiful pearl white model on the showroom floor! I absolutely love it. Thank you Central Kia of Irving, TX. I don't think I'll be back again in 2 months, though; however, when I need another car...I know where to come. More

I went in to see if I could find a used Kia. I ended up with a brand new Kia Forte. I was really concerned about getting financing, but I got it. with a brand new Kia Forte. I was really concerned about getting financing, but I got it. More

After visiting many other Kia dealerships across the metroplex I found that Central Kia of Irving was the most professional, curteous and took out the time to actually meet the needs of the customer. Th metroplex I found that Central Kia of Irving was the most professional, curteous and took out the time to actually meet the needs of the customer. The dealership didn't place restrictions on the vehicle of my choice neither did the process take three or four hours to tell you how you couldn't get into the vehicle you wanted. The sales manager Larry Alton and salesman Jeff Warfield took less than an hour in assisting me in getting the vehicle I wanted, the price, and the color. The owner should be very proud of the staff that he has at Central Kia of Irving. Bonds Dallas, TX More