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Clay Cooley Hyundai of Terrell - Service Center

Terrell, TX

4.5
64 Reviews
Call Service Center (972) 961-8932

64 Reviews of Clay Cooley Hyundai of Terrell - Service Center

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November 14, 2024

Had such a great experience fast and simple! Very honest no gimmicks I recommend this dealer to anyone! More

by wesley parker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jovan Seatovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Billingsly
5.0
This rating includes all reviews, with more weight given to recent reviews.
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November 11, 2024

Knowledgeable, efficient, they kept us updated about my car’s status. The waiting area and show room we’re comfortable and pleasant no-pressure approach to selling and service. More

by marcharris5868
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heather Trammel and Jonathan in service department
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November 08, 2024

They are friendly and nice good service I will recommend tickets someone to them the place is clean inside More

by marilyn.whitlock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jovan Seatovic
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dina Alvarez
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April 20, 2024

I don't know how to rate it picked my car up and it burnt to the ground More

by nanafrogintexas
Workmanship
Service Time
Recommend Dealer
No
Employees Worked With
Not putting names
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April 07, 2024

Overall acceptable. But did not clearly and thoroughly explain cost of service and what are the hidden costs and final total cost. More

by SKPAF
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service manager
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Apr 09, 2024 -

Clay Cooley Hyundai of Terrell responded

Thank you for your valuable feedback. We apologize for any confusion regarding the cost of service and any hidden fees. Transparency in pricing is important to us, and we strive to ensure that our customers have a clear understanding of all costs involved. At Clay Cooley Hyundai of Terrell, we make it a priority to provide detailed explanations of all charges and fees associated with our services. Before any work is done, our team members thoroughly review the pricing breakdown with our customers, including any potential additional costs or fees that may arise. We understand the importance of knowing the final total cost upfront, and we are committed to providing full transparency throughout the service process. If there are any questions or concerns about pricing, we encourage our customers to ask, and we'll be more than happy to address them. Again, we apologize for any confusion, and we appreciate your feedback as it helps us improve our services to better meet the needs of our valued customers. Please don't hesitate to reach out if you have any further questions or if there's anything else we can assist you with.

April 05, 2024

I got charged $947 and never got my car fixed. The customer service was horrible. More

by primoperea1969
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Black
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April 05, 2024

I was disappointed in the fact that only the service department addressed me..not one person/salesperson or otherwise in the waiting area asked me if I was doing okay, needed anything. More

by Bisgeorge50
Recommend Dealer
Yes
Employees Worked With
Service guy
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Apr 09, 2024 -

Clay Cooley Hyundai of Terrell responded

We sincerely apologize for the oversight and any inconvenience caused. Your comfort and satisfaction are important to us, and we'll address this to ensure a more welcoming experience in the future. Thank you for bringing this to our attention.

April 05, 2024

I took the car to the dealership 4 different times, I got charged $976 and the car was not fixed. They returned it back to me with the same issue and they would not refund my money. I also received horrible More

by primoperea1969
Recommend Dealer
No
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April 05, 2024

Everyone is always professional and replaced my plate holder without me even asking. Plus, never have a long wait. More

by PEGGYL500
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Billingsly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Most of the staff is new to me. Sorry I don’t know names.
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Apr 09, 2024 -

Clay Cooley Hyundai of Terrell responded

Thank you for your positive feedback! We're delighted to hear that you had a professional experience with us and that we could assist you promptly. Customer satisfaction is our priority, and we're always here to help with any needs you may have.

April 05, 2024

Great communication from Service department while my vehicle was in for a hard to diagnose concern! More

by terryfowlkes
Recommend Dealer
Yes
Employees Worked With
Jovan Seatovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Billingsly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phillip Moore, Dina Alvarez, Jonathan Black, Lee Offard
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Apr 09, 2024 -

Clay Cooley Hyundai of Terrell responded

We're glad to hear that you had a positive experience with our Service department! Effective communication is essential to us, and we're pleased we could keep you informed throughout the process. Thank you for choosing us for your automotive needs.

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