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Clay Cooley Hyundai of Terrell - Service Center

Terrell, TX

4.4
57 Reviews

57 Reviews of Clay Cooley Hyundai of Terrell - Service Center

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April 05, 2024

I took the car to the dealership 4 different times, I got charged $976 and the car was not fixed. They returned it back to me with the same issue and they would not refund my money. I also received horrible More

by primoperea1969
Recommend Dealer
No
April 05, 2024

Everyone is always professional and replaced my plate holder without me even asking. Plus, never have a long wait. More

by PEGGYL500
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Billingsly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Most of the staff is new to me. Sorry I don’t know names.
Apr 09, 2024 -

Clay Cooley Hyundai of Terrell responded

Thank you for your positive feedback! We're delighted to hear that you had a professional experience with us and that we could assist you promptly. Customer satisfaction is our priority, and we're always here to help with any needs you may have.

April 05, 2024

Great communication from Service department while my vehicle was in for a hard to diagnose concern! More

by terryfowlkes
Recommend Dealer
Yes
Employees Worked With
Jovan Seatovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brent Billingsly
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Myers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Phillip Moore, Dina Alvarez, Jonathan Black, Lee Offard
Apr 09, 2024 -

Clay Cooley Hyundai of Terrell responded

We're glad to hear that you had a positive experience with our Service department! Effective communication is essential to us, and we're pleased we could keep you informed throughout the process. Thank you for choosing us for your automotive needs.

March 28, 2024

Outstanding Service all around. Employees were very polite and attentive. Excellent customer service from all personnel involved in taking care of my ?? car. More

by knightblk007
Recommend Dealer
Yes
Apr 09, 2024 -

Clay Cooley Hyundai of Terrell responded

We're thrilled to hear about your outstanding experience! Providing excellent customer service is our priority, and we're glad our team delivered. Thank you for choosing us for your car needs.

March 24, 2024

Amazing! Out in no time Amazing service, got my oil change done very fast, will recommend to other hyundai owners. Better than hyundai of Dallas that's for su More

by Beavila2000
Recommend Dealer
Yes
Apr 09, 2024 -

Clay Cooley Hyundai of Terrell responded

We're thrilled to have exceeded your expectations! Thank you for choosing us and for your recommendation. We're committed to providing exceptional service to all Hyundai owners.

March 21, 2024

Great all the waym Great work. Very nice people. Very smart and honest. Great service .Will be back??? More

by DWHITLEY50
Recommend Dealer
Yes
Employees Worked With
Great young man nsmed Johnathan
March 21, 2024

Polite and efficient Service was timely and I did not have to wait long for my car to be ready More

by sdl2798
Recommend Dealer
Yes
Employees Worked With
Jonathon
Apr 09, 2024 -

Clay Cooley Hyundai of Terrell responded

We're pleased to hear that you had a positive experience with our service! Thank you for your feedback, and we're glad we could provide you with polite and efficient service.

March 15, 2024

Great Great service needs we meet Great Service needs were met , I will buy a veichle from there for now own More

by Latosha Ford
Recommend Dealer
Yes
Employees Worked With
Mary
March 14, 2024

When i first walked in there was another guy in service and he was trying to start my process all over again, when I had already spoken to Jonathan and he had my paperwork. It would be good to have that in More

by Chiquila E Shaw
Recommend Dealer
Yes
Employees Worked With
Jonathan in service
March 14, 2024

They had ordered a part for my car. She called when it came in and we scheduled the installation for the next day. It took a little longer than I thought, but she kept me informed. More

by Amapatter1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adamary
Mar 14, 2024 -

Amapatter1 responded

Great service, staff is friendly and happy to answer questions.

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