Clay Cooley Hyundai of Rockwall - Service Center

Brought my car to have it repaired from an accident. I have very good vehicle insurance. It covered everything including a rental. There was a mishap with the payment from my insurance company. They put I have very good vehicle insurance. It covered everything including a rental. There was a mishap with the payment from my insurance company. They put it in the mail instead of direct depositing it into my account. I continually got phone calls From the service rep asking when I was going to bring their vehicle back. I told him I had rental insurance and he said well it doesn’t show that on here now. Needless to say the very next day, they filed the rental on my car insurance. They called me to the extent of it making me feel like they thought I was a thief and not going to come back and pay for the repairs and pick up my vehicle. Why would I not wanna come pick my vehicle up? I’m paying for it and not even getting to use it and the rental wasn’t near as nice as my regular vehicle. More

Not too far from my house. They are Very polite and right on time. Pricing is reasonably okay They are Very polite and right on time. Pricing is reasonably okay More

Very personable employees. It took a little longer than anticipated but did not have to have an appointment. It took a little longer than anticipated but did not have to have an appointment. More

I lost my key fob for my car. Jennifer was able to order a new one. They called to say it came in. I went i. To get it program. I waited in the area are a snack and had coffee all Jennifer was able to order a new one. They called to say it came in. I went i. To get it program. I waited in the area are a snack and had coffee all complementary. The car was ready in less than 30 minutes. Always great service. Very clean and comfortable waiting area. More

Kenny has always been great to me when I've arrived with anh issues on my 2023 ioniq 5. As long as they keep listening to the customer and don't write them off for their concerns they will do great service anh issues on my 2023 ioniq 5. As long as they keep listening to the customer and don't write them off for their concerns they will do great service side wise. More

It was done quickly. Only took 35 mins for oil and tire rotation. Fastest it has ever been. Only took 35 mins for oil and tire rotation. Fastest it has ever been. More

Philip Barth has been a great service advisor to work with to help repair a Radio head unit on my Santa Fe. He provided great communication and no surprise price quotes prior to and during the repair. with to help repair a Radio head unit on my Santa Fe. He provided great communication and no surprise price quotes prior to and during the repair. I’m a very pleased and repeat customer because of the service at Hyundai Rockwall. More

Love the people! Good communication! Since the new construction has been completed we don’t have a long time wait. Good communication! Since the new construction has been completed we don’t have a long time wait. More

Clay's place in Rockwall feels like family. Darold, Jennifer, Molly, Jorge, and Eric always make me feel welcome Darold, Jennifer, Molly, Jorge, and Eric always make me feel welcome More

The service was Efficient, friendly, informative, and easy checkout. I take my car to this dealership for service, easy checkout. I take my car to this dealership for service, More