Clay Cooley Hyundai of Rockwall - Service Center

I only had oil change over there, and didn't have to stay very long the service was on time. very long the service was on time. More

I don't believe they were honest with me and did not complete the job properly complete the job properly More

Everyone in the service department has always been great whenever I needed any help regarding my vehicle. whenever I needed any help regarding my vehicle. More

Piece of xxxx dealership! !! Did not pay off my trade in for 2 xxxx months. Have not had a negative on my credit report in more than 20 years THANKS CLAY COOLEY YOU SUCK!!! !! Did not pay off my trade in for 2 xxxx months. Have not had a negative on my credit report in more than 20 years THANKS CLAY COOLEY YOU SUCK!!! More

The service itself was good. Dealing with the service advisor was awful and the reason for the lower rating. I had been in less than a month prior for the same service and was ch Dealing with the service advisor was awful and the reason for the lower rating. I had been in less than a month prior for the same service and was charged half as much. When I asked for an explanation, I was told nothing, and it was treated like a bartering situation. It took numerous back and forth to get charged ALMOST the same price as I had a reason prior. It was a scam. More

From our first interaction with the service department they have gone above and beyond to make us happy. they have gone above and beyond to make us happy. More

The staff is attentive and efficient. They communicated updates to me so I was aware. The service was great. I highly recommend them! They communicated updates to me so I was aware. The service was great. I highly recommend them! More

Excellent service department with nice waiting area for customers. Would definitely recommend the Rockwall new facility. customers. Would definitely recommend the Rockwall new facility. More

Poor communication from service advisor. Didn't seem to understand how to use their online service/billing system. I asked for 4 things to be done. 2 of them did not make it onto the automat Didn't seem to understand how to use their online service/billing system. I asked for 4 things to be done. 2 of them did not make it onto the automatic bill that they texted to me. I brought it up to the advisor. He said they would be there when I paid for the service. They were not. I called back. He said I would be able to add them onto the invoice. I could not. I had to contact him again to have him add the services to the invoice. I was very happy with how quickly they were able to start and complete the service. Nothing against CC Hyundai, I just forget how expensive dealers are for normal service. Nearly $400 for an oil and transmission fluid change. :o More

I had a great first time experience at the Service center. My service needs were addressed with excellence. center. My service needs were addressed with excellence. More