Clay Cooley Hyundai of Rockwall - Service Center

I rate the service department higher than the sales. Didn't feel my business was appreciated when I bought my 2nd vehicle. However, the service advisor, Phillip Barth, has always kept my interest and v Didn't feel my business was appreciated when I bought my 2nd vehicle. However, the service advisor, Phillip Barth, has always kept my interest and vehicle needs a top priority. I've used a few other advisors and they're not too bad but Phillip has always been the best. More

When I showed for my appointment which I had called in a week prior, nobody informed me that the prices had gone up significantly. Philip told me it was going to be $121 and I had a $10 dollar coupon so h week prior, nobody informed me that the prices had gone up significantly. Philip told me it was going to be $121 and I had a $10 dollar coupon so he said he was doing me a favor and giving me $98. That’s freaking insane for an oil change and I told him I won’t be coming back. The crazy thing when I asked where Kenny was some people said I don’t know an Kenny are you kidding me? He’s been there for as long as I’ve been going and he was the one who got me a new motor cause Hyundai knew they had motor issues. Also, every time I go, I was told last oil change I needed antifreeze that it was low and I was like that’s OK. I can put it in my friend checked it who is a mechanic and he’s like it’s full. Why would they tell you they wanted to charge you 100 and something dollars for antifreeze when you were full? I just feel like being a woman sometimes which I’m very knowledgeable of motors cause we drag race that they try to pull one on me. I just feel this place has lost me credibility and I’m sorry to have to say that. More

Jennifer in the service department was absolutely outstanding and was extremely helpful. We really appreciated her expertise and willingness to help us any ways she could. outstanding and was extremely helpful. We really appreciated her expertise and willingness to help us any ways she could. More

Phillip and the service department were great. Communication was excellent and the service was speedy. Everyone was very courteous and friendly. Communication was excellent and the service was speedy. Everyone was very courteous and friendly. More

Excellent customer service and experience. Provides clear understanding of vehicle needs to maintain top performance. Provides clear understanding of vehicle needs to maintain top performance. More

The staff was efficient , courteous, listened to and addressed my concerns, in addition to being respectful of our financial limitations. The facility was clean and easy to navigate. addressed my concerns, in addition to being respectful of our financial limitations. The facility was clean and easy to navigate. More

Fast service and great customer service. Cam was very attentive and even gave me a ride. Cam was very attentive and even gave me a ride. More

It feels like every time that I go in there I have to pay $200 for some sort of diagnostic. A few weeks back I brought in one of my cars that another dealership told me that he had a bad engine or that the e $200 for some sort of diagnostic. A few weeks back I brought in one of my cars that another dealership told me that he had a bad engine or that the engine was out. I brought it in and they called me two days later they charged me $200 to tell me that the engine was out which I already knew. Just feels like every time I go in money comes out of my pocket. More

I like the way the service managers keep their customers informed about the work being done to my car and the way they don’t push the updates. They make suggestions and back off. The waiting room is first c informed about the work being done to my car and the way they don’t push the updates. They make suggestions and back off. The waiting room is first class and u really like the windows between the wait room and the service bays. More

This is my second review. Phillip the service manager took very good care of me and my car. I have nothing but satisfaction from the service department and the customer servic Phillip the service manager took very good care of me and my car. I have nothing but satisfaction from the service department and the customer service the Rockwall Clay Cooley Huyndai gives to customers. More