Clay Cooley Hyundai of Rockwall - Service Center

The dealership was very clean and professional. I definitely would suggest friends and family to have their cars serviced there. I definitely would suggest friends and family to have their cars serviced there. More

Conveniently placed procedures, and quick to let me know if there's something urgent to tend to the vehicle. The only thing I would suggest is maybe make a comfy lounge for people to sit and wait. Especiall if there's something urgent to tend to the vehicle. The only thing I would suggest is maybe make a comfy lounge for people to sit and wait. Especially if someone like me would really like one of the newer vehicles, but can't get it right now. More

Good service. Nice waiting area. It was done within the promised time and the service was done properly. Nice waiting area. It was done within the promised time and the service was done properly. More

Jenifer was my service tech. She's the best! Her Customer Service skills are phenomenal! She's the best! Her Customer Service skills are phenomenal! More

'17 sonota. .... a paper sac holds liquid better/longer than the motor in this vehicle. They've known about it from months of us purchasing, keep giving us the ru .... a paper sac holds liquid better/longer than the motor in this vehicle. They've known about it from months of us purchasing, keep giving us the run around. Car keeps going in to limp mode without warning. This last limp mode and I caught that they've been not documenting what we tell them but rather falsifying the documentations to cover them. I placed a review on nextdoor for locals to see and it got over 9000 views/responses within 48 hrs. The service manager text me and said they would help only if I removed the post. The gm Vincent told me to go f myself and that he would break every bone in my body More

I was charged $330 for what I feel should of been covered by the warranty. I came in due to a check engine light. I was called and told it was water damaged possibly caused by a pressure washer. I didn't pre by the warranty. I came in due to a check engine light. I was called and told it was water damaged possibly caused by a pressure washer. I didn't pressure wash the engine. This car has been in New Mexico up in the mountain area for the last 4 years so moisture could have caused it. It only affected 1 spark plug and 1 coil and was told it was all rusted up. Why was it only 1 and not the other 3 if I pressure washed it. Very frustrating! More

Eric Tharp (Sales), Kenny Bredemier (Service) and Jessica (Rental Coordinator) were terrific!!!!! Very professional and patient. Will definitely recommend Clay Cooley Hyundai of Rockwall to my friends and (Rental Coordinator) were terrific!!!!! Very professional and patient. Will definitely recommend Clay Cooley Hyundai of Rockwall to my friends and colleagues. More

Have been coming into the dealership for oil consumption test! Each visit have been very pleasant Thanks to Jennifer Ohlemacher! She gets me in and out with no problems! This have been a long process but Je test! Each visit have been very pleasant Thanks to Jennifer Ohlemacher! She gets me in and out with no problems! This have been a long process but Jennifer have made each visit short and comfortable! Thanks Jennifer for taking great care of me! Your Customer Service is Phenomenal! More

On April 5, 2 weeks ago, had a wonderful and thorough experience with the service staff. I was driving to Arkansas for a wedding and my 2019 Hyundai Santa Fe was leaking under the engine after a brief experience with the service staff. I was driving to Arkansas for a wedding and my 2019 Hyundai Santa Fe was leaking under the engine after a brief stop. It turned out to be air conditioner condensation. We were in and out in less than an hour. We made it home safely. Thanks to everyone. More

Service is terrible. Have called several times for service, have had to leave a message because they are "busy". No one has ever returned my phone call. I called, again, explained my disappointment service, have had to leave a message because they are "busy". No one has ever returned my phone call. I called, again, explained my disappointment and frustration that no one had ever returned my phone call, only to be told, "We always return our phone calls". No you do not!! No help at all when I asked a question and he was rude! I would not even give them one star, but you have to choose or you can't leave a review. More