Clay Cooley Hyundai of Rockwall

Buyer Beware, Either way… don’t pay Clay. Ok, to be fair this review is a bit old and maybe their sales manager isn’t there anymore but this was my experience and why I drove 4+ hours to out- Ok, to be fair this review is a bit old and maybe their sales manager isn’t there anymore but this was my experience and why I drove 4+ hours to out-of state Hyundai dealerships to buy my next three new Hyundais.… I didn’t know this platform existed until now. CC Hyundai of Rockwall reached out to me and offered THE BEST DEAL to trade in my wife’s high end low miles Sonata. She deserved something new so we went. She found a car she liked and their offer was reasonable on our trade-in so we pulled the trigger on a “used” previous-year low mile top trim Sonata. It started throwing codes 2 weeks later. The dealer spent weeks trouble shooting the codes and even told me they had to contact Hyundai research to deal with the unusual circumstances. I don’t know about you, but I buy a car to drive it, not have it sit in the shop. Because ea code was “different” it was gonna be hard to go down the lemon law route not to mention that’s just a plane pain and the fact this vehicle was a low-mile short-term ownership leads me to believe there is NO WAY these facts were not known by the dealer. After 2 months of “ownership” half that being in THEIR shop I went back to them and demanded some compensation to which they were unwilling to address in any fashion so I decided to sell them back their xxx. If they had any integrity they would own their failure to uphold their responsibility to sell a reliable product but again they were unwilling so the end result was we lost our $17k trade-in, and had the privilege of buying a car for retail and selling it back to them for wholesale. Throwing in tax we lost about $27,000 in the transaction. When I had a discussion with their sales manager trying to get him to explain how they could justify such horrible treatment of a customer his response, repeatedly, was “The market had changed.” Horrible HORRIBLE mindset if you believe in the product you are offering the public. I still believe in the product but clearly no longer believe in Clay Cooley Hyundai to offer a quality product OR any level of customer service. I know you probably don’t care Mr. CC Rockwall Sales Manager, since people will always shop your location out of ignorance. Since your pathetic example I have spent about $100,000 at Hyundai dealerships that aren’t yours and been responsible for steering away hundreds of thousands of more buyers to any dealership other than CC Hyundai of Rockwall. For anyone willing to drive a couple hours I HIGHLY recommend you check out Bob Howard Hyundai on the south side of OKC. GREAT prices, stellar customer service, EASY worry free transactions most of which can be completed online. WELL worth the short drive. Ask for Phil Wartley. And either way… Don’t pay Clay. As it applies to names later in this review, this transaction occurred early in 22 so I can only guess who the sales manager was. More

Actually this was a great experience. I have multiple GM products and this dealership was way more responsive and much easier to deal with when it comes to service. Jennifer actually kept I have multiple GM products and this dealership was way more responsive and much easier to deal with when it comes to service. Jennifer actually kept her word and called me with an update and let me know exactly when my vehicle will be done. Probably the only dealership that has done that I can remember. More

Polite and quick, Cody Denton and service team scheduled quickly and had no issues thanks quickly and had no issues thanks More

They are always very helpful, it was wicked busy and I was still out of there in an appropriate amount of time. was still out of there in an appropriate amount of time. More

Professional and knowledgeable. Would buy a car here just for the service department. ! So helpful! Would buy a car here just for the service department. ! So helpful! More

Josh was pretty straightforward with all the options I had available and also everyone was very helpful had available and also everyone was very helpful More

Service department is great. I can always count on Phillip. Kevin and Jennifer are always a pleasure to work with too. I can always count on Phillip. Kevin and Jennifer are always a pleasure to work with too. More

I have had excellent service from Clay Cooley from day one of their dealership opening. one of their dealership opening. More

Always quick, friendly, courteous and good service and they dont try to upscale just because your a female! Highly recommend the service dept here. Thanks guys! they dont try to upscale just because your a female! Highly recommend the service dept here. Thanks guys! More

Very helpful, not pushy. Reasonable pricing and advice! I appreciate the help, and the service was top notch. Reasonable pricing and advice! I appreciate the help, and the service was top notch. More