Clay Cooley Hyundai of Mesquite

Very helpful. I like the video they sent me. And how the help me over the phone. I like the video they sent me. And how the help me over the phone. More

Direct communication. Energetic staff. My wife and I were helped by many different people from all departments. We will definitely consider them the next time we buy a car Energetic staff. My wife and I were helped by many different people from all departments. We will definitely consider them the next time we buy a car. More

My 21-year-old daughter's infuriating experience with Mesquite: Despite conducting thorough research, securing her own financing, and locating a car, she resides in San Antonio. She found a car Mesquite: Despite conducting thorough research, securing her own financing, and locating a car, she resides in San Antonio. She found a car at your Mesquite location, called to confirm the price and availability, and even had her financing assigned to a specific VIN. After speaking to a salesperson and confirming her visit for today (01/13/24), she endured a grueling 6-hour drive from San Antonio to Winnsboro. She then woke up early this morning, enduring an additional 1.5-hour drive for the scheduled appointment. True to her word, she arrived on time, the car was on the lot, and she had her car appraised. However, here's where it gets maddening. The online price had suddenly skyrocketed by $10,000. The "general" manager's excuse? Staffing problems and said that prices fluctuate. She spent an agonizing 2 hours with financing in hand, only to be dismissively told, "oh well." I thought it crucial that you know the sheer frustration she went through. More

Took my car in for recall and received it back with the check engine light on. Each time I go here I’ve experienced something new breaking down check engine light on. Each time I go here I’ve experienced something new breaking down More

My daughter went in today for a car purchase with a trade, she was pre approved through her bank and they would not sell the car without 3 options equaling over $5,000. They stated that they could not trade, she was pre approved through her bank and they would not sell the car without 3 options equaling over $5,000. They stated that they could not remove the options and are required on the sales ticket for purchase, I can’t remember the names of the packages but one was for gps the other for cosmetic damage and the third was to replace the keys if you loose it. Options are not required, he said they could not remove them and could only discount the options. These are unfair sales tactics for a consumer ready to buy with a budget in mind. The sales price listed online is what we came prepared for NOT THE three required options. We’ve never heard of this required business practice when purchasing a car EVER. I’m going to the highest level of bad business practice to report this. This practice is against THE law! Dealerships can pressure someone into purchasing something they do not need nor want.Do NOT go to this location. More

Absolute worst customer service department I have ever experienced in buying a car. Bought a new Genesis G70 last October. They added on a valet service at time of purchase, which I did not want, then the experienced in buying a car. Bought a new Genesis G70 last October. They added on a valet service at time of purchase, which I did not want, then they did not want to honor the valet service- said they had no loaner vehicles, which is what the valet service is. Took 9 months to get car repaired from a windshield defect at time of purchase because no one would call me back or follow up. I love my car, but I would never buy another car from this dealership. The car also came with an easy care package for a year to get any dings repaired, which I’m sure was an added cost as well, can’t get a response now that it’s time to have that done. Very disappointing! My first clue should be the way they answer the phone. More

We took our 2021 Hyundai Santa Fe in for a warranty work in a tuesday. The horn stopped working. My wife was told it would be fixed in a couple of days. The service person said he would call her and let her in a tuesday. The horn stopped working. My wife was told it would be fixed in a couple of days. The service person said he would call her and let her know the status of the repair no call. Wensday, no call. Thursday no call. She did get a text on Thursday night informing her it has not been looked at yet. Friday morning we went to the dealership. We saw the service person who helped us. He avoided us. We talked to the service manager he acknowledged the communication I on was lacking on their part. I asked him why was it taking so long. He said it was complicated and they had only two tecjs who were qualified to work on horns. The horn system is comprised of the horn, horn relay, horn clock spring, and fuse. There are simple ways to do a quick check of the horn components. What ther service manager explained is the hornbwiringvis complicated that is why it is taking so long. They also has a lot of cars in front of our car. We also has to rent a car because they dis not have any loaners. When we called to get an update no one answers the phone. When I called back on a different phone, I asked for service and was put on hold then sales picked up, I asked for service and was put on hold again. Then body shop picked up, again I asked for service. I was once again put in hold for 15 minutes. If this is how a dealership representing Hyundai treats customers. I wonder if they are capable of fixing a car. I have dealt with other Hyundai dealers with great results and no problems. Clay Cooley is probably better at selling cars than service. More

If I could leave zero stars I would. If I could post an ad stating " In desperate need of customer service representatives" I would. POOR COMMUNICATION, NO FOLLOW-UP OR ACCOUNTABILITY f If I could post an ad stating " In desperate need of customer service representatives" I would. POOR COMMUNICATION, NO FOLLOW-UP OR ACCOUNTABILITY for poor service from management to service staff. This has to be the worst service I've ever, ever, ever received. Words cannot express the horrible experience, deficit communication, and non existing follow through without your own consistency . Not to mention inaccurate documentation of services not even provided. HORRIBLE More

Dropped off vehicle for Dropped off car for service Saturday 7/8 and still haven't gotten a call back after calling every day this week for an update. Any communication would be better than being ignor Saturday 7/8 and still haven't gotten a call back after calling every day this week for an update. Any communication would be better than being ignored. More

I had an absolutely terrible experience with Clay Cooley of Mesquite's service department. Their customer service was non-existent and I was left completely in the dark about the status of my car and what I of Mesquite's service department. Their customer service was non-existent and I was left completely in the dark about the status of my car and what I scheduled to be done (oil change) wasn't done within the 5 hours they had my car. After waiting for weeks for a loaner car that was supposed to be included with my Genesis purchase, I finally scheduled an oil change and recall appointment in which my husband had to drive me to and from both ways because nobody could ever tell me when a valet service appointment would be available and my car was overdue at that point per its alerts. (Don't trust them if they say they will call you back, add you to a list, etc.) I had to call several times throughout the day to ask for an update, and when I finally received a text from the service advisor, it was only to tell me that my car was being washed and would be ready in 10 minutes. When I arrived, I was shocked to find out that they had only done the recalls and not the service I had scheduled. The service advisor even argued with me about my car needing an oil change, despite the fact that my car was telling me it was overdue for one and the sticker they put on my windshield is past the mileage and date for needing service. Overall, I was extremely disappointed with the service department at Clay Cooley of Mesquite. Their lack of communication and disregard for my time and needs as a customer was unacceptable. I would not recommend their service department to anyone and I would not recommend buying a Genesis if you are looking for the level of customer service and quality of car they advertise coming with that brand, you get the exact same as their cheapest Hyundai cars. More