Clay Cooley Hyundai of Dallas

I would never buy anything from Clay Cooley of Dallas. I was excited to see, and test drive a 2023 Chevy Camaro they had on their website in a pretty gray convertible. I had talked to the salesman John I was excited to see, and test drive a 2023 Chevy Camaro they had on their website in a pretty gray convertible. I had talked to the salesman John N for days before going up there, because I knew they weren't going to be able to give me the deal I needed to get out of truck that I was upside down in and have lower monthly payments. So, when I got there, I saw no gray convertible, all I saw was a RED Camaro that I know I didn't want. I was ready to walk. Another manager I guess came over and said that if we let the truck go back and buy this car it would look good to the creditor. xxxxxxxxx!! They basically suckered my poor husband into buying this Challenger for me as a late Valentines gift and ruin his credit in the process. So, we end of taking a 2022 Dodge Challenger home that night against my better judgement since it was so dark, and the dealership was not well lite at all. By the time I saw the light of day, the car was home with me, and it rode rough, and I knew there were things that needed to be fixed in order for this car to be drivable. Here we are 11 days from the day I went home with vehicle, and they only fixed a few small issues that didn't really cost them that much money, but I keep telling them in more ways than one that this car needs new tires and wheels, now all I hear are the tires going down the road. My husband has put a call into the CEO of Clay Cooley, and even the CEO is hiding and not dealing with the problem. When I went to pick up the car from service I met with the GM Ron King and I told him to his face that even though I am picking the car up that this was far from being over. HOW HARD IS IT TO GIVE EXCELLENT CUSTOMER SERVICE?! More

Very satisfied with the customer service, and the finance person Lary was very nice and understanding person Lary was very nice and understanding More

Best customer service that I had in a very long time. Would be happy to come back to get my car serviced again. Would be happy to come back to get my car serviced again. More

I wanted to get a used vehicle so I applied online through the website. After a couple of minutes, I did not get a call. So I called the number on the website and spoke with Elexus. She said that the through the website. After a couple of minutes, I did not get a call. So I called the number on the website and spoke with Elexus. She said that the call was monitored so she will call me back on her personal phone to get my information since they do not use the credit application online company anymore. After providing my information, she said she will call me back. After 15 minutes, she asked if I had any credit and needed a co-signer. I told her that I have purchased cars in the past and my credit report is not new. FYI, a few minutes later my TransUnion was pulled via notification from credit karma. She said that she was going to check back with her manager and call me back. I have not received a call back yet. This was a very poor customer service experience. More

Advisor was very attentive as well as respectful and responsive to concerns in which I had responsive to concerns in which I had More

My daughter was asked if she was there for a oil change after she had already told them when she got there. Then they were asking her if she wanted to trade or buy a car. From her experience it does not so after she had already told them when she got there. Then they were asking her if she wanted to trade or buy a car. From her experience it does not sound like a good experience. The price of the oil change was to high. More

Service is great and advisors are friendly. Derrick and Lauren are amazing! I love this location. Derrick and Lauren are amazing! I love this location. More

Service is always great at Clay Cooley Hyundai! I really appreciate the great personalities there! I really appreciate the great personalities there! More

I cannot thank Jermaine, Jabil and Larry enough for the experience given to us while buying our Palisade and Sonata. The entire staff was kind, friendly and professional but Jermaine, Jabil and Larry all experience given to us while buying our Palisade and Sonata. The entire staff was kind, friendly and professional but Jermaine, Jabil and Larry all went above and beyond to take care of us. I would highly recommend this dealership. Be sure and ask for Jermaine. You will not be disappointed! More

The team is inclusive in all areas for service and maintenance, with a smile and welcome to return. maintenance, with a smile and welcome to return. More