Clay Cooley Chevrolet - Service Center

Worst Customet Service Ever!!! I was given a loaner vehicle while my car was in the shop for 2 months. I received a call from Cathy who informed my car was ready and the vehicle i w I was given a loaner vehicle while my car was in the shop for 2 months. I received a call from Cathy who informed my car was ready and the vehicle i was in was sold, so turn the vehicle in as soon as I can. On Friday, I called and informed them I did not have the money to put in the gas tank, I had no money. They informed they would charge my card when I got the money which would be Monday at 5.00 a gallon to fill the tank totaling 150.00 again I had no money. I went to the location to turn the vehicle as I entered I was informed the service department had closed. The next day, I tried again to turn it in. Again, I was informed the department was closed. Monday morning, as I'm filling the tank, I go to turn the car on and they turn the vehicle off. Mind you, I had just spoken with a woman in the service department and informed her I was on my way, and she said it was fine. I called the rental department, they accused me of trying to steal the vehicle! I informed Dana of the situation she said it was ok. I returned the vehicle by 9am. She tried to charge me $120.00 for a cleanup fee. I informed I do not have any money, she then negotiated I informed I had $40.00. However, as she tried to run the payment it wouldn’t go through because it was a prepaid card. I also was made to open a claim due to a dent in which I informed I did not know what happened. As far as I knew the car was fine. I opened the claim and pretty much had to make something up because she would not let me leave. Before I left Dana informed I would need to pay the $500 deductible for the insurance claim or they would have to turn it into legal claims. I understood and informed I don’t know when I will get it, but I will pay it as soon as I can. The same week, my car turns off while I'm driving yet again. They had a wrecker come pick the vehicle up and “fixed" the problem. I was able to pick my vehicle up that Saturday. A week later the same problem happens again, the car turns off while I'm driving it, only this time I almost lost my life due to a semi-truck almost hitting me from behind, in the middle of the highway. The wrecker picks me up orders of Cathy. I call back the next day, this time NOBODODY where my vehicle is, I called for three days and the ONLY person willing to help me was Paul. He was very friendly and very understanding, eventually he found my vehicle and began working on it. A week went by I'm having to pray and hope I have a ride to work. I go to pick up my vehicle and Dana and Summer as well as the new department manager tell me that I cannot pick up my vehicle until I pay the $500 deductible from the original claim A VERBAL AGREEMENT. Mind you, my account is already -$300 I could not pay them if I wanted to. I felt so intimidated and defeated, I just left the car there. During the month of September and October I received one voicemail from Summer stating the balance was due, and if I did not pay the account goes into legal claims ONE VOICEMAIL On September 2, 2014. I called back several times and nothing was ever stated about the claim only my balance on my car. Julian called my grandmother’s house once to collect payment FOR MY CAR. ON October 17,2014 they ran my account in 4 total transactions totaling $500. Never was I called and informed they would be running my card. I called and referred back to the conversation we had September 11,2014 Dana talked over me and would not let me get a word in. She never answered my questions in reference to the verbal agreement we had previously. She also tried to lie and manipulate me again stating she left voicemails. I asked when she left voicemails she could not answer. I informed I received calls about buying cars, but none from her. I informed we can settle this, or I can get a lawyer. She said because I mentioned lawyer we could not talk and she hung up in my face. Awesome customer service for a manager great representation of the company as a whole! If they were going to run my account the least they could have done was called and left a voicemail! The last voicemail the same day I received from Clay Cooley was from Terrell asking me was I in the market for a vehicle. They could’ve even ran it all in one transaction for $500 so the most I would’ve gotten was 1 overdraft free! it was very irresponsible and inconsiderate for a Business woman such as Dana to do something so unprofessional as running a card without doing a basic customer service procedure of leaving a voicemail. I NEVER RECIEVED A CALL OR VOICEMAIL FROM DANA OR SUMMER! They are full of it if they speak otherwise. And we can always pull phone records I have an IPHONE I CAN SEE MY VOICEMAILS! Dana also informed they keep running the card until the balance is fulfilled. I NEVER AGREED TO THIS! If this was the case, why didn’t you run my card previously and overdraft it instead of denying me the right to take my vehicle home. The manipulation in this whole situation was horrible. I WILL NEVER RECOMMEND THIS CAR LOT TO ANYONE THEY ARE SCAMS! More