Clay Cooley Chevrolet - Service Center

went the extra mike Mr Tim McGuure in the service department goes the extra mile to make sure all is done to your satisfaction and at the best reasonable price. He als Mr Tim McGuure in the service department goes the extra mile to make sure all is done to your satisfaction and at the best reasonable price. He also made sure I was able to pick up my daughter who has suffered a traumatic brain injury and in Rehab and not be late. Thank you! More

Ms . Walker I purchased my Chevrolet Silverado in 2014. My experience with the service team in the beginning was not so great. However I have seen a drastic chang I purchased my Chevrolet Silverado in 2014. My experience with the service team in the beginning was not so great. However I have seen a drastic change in the service department and the initiative each service representative takes every time a car pull Lynn stay on top of the ball and provide excellent customer service and really look out for their clients. I’m happy to review them as a dealership and service department and say that they have really made a tour around and I would recommend them to anyone is looking for a Chevy dealership service department More

There communication was great Tim kept me informed about my vehicle at all times I got there two hours before they closed and the still completed my job on time. Tim kept me informed about my vehicle at all times I got there two hours before they closed and the still completed my job on time. More

Service Car oil change Very friendly people Good timing in your car ready Courtesy prices was good not a long wait and appointment was on time And I didn’t have to wait lon Very friendly people Good timing in your car ready Courtesy prices was good not a long wait and appointment was on time And I didn’t have to wait long More

A joke of a service department. AVOID AT ALL COSTS. Unorganized mess of a service department. Careless and sloppy service. What they are doing is wrong, and unsafe to customers. Clay Cooley Chevrolet Unorganized mess of a service department. Careless and sloppy service. What they are doing is wrong, and unsafe to customers. Clay Cooley Chevrolet will return vehicle to owner with more problems than originally taken the car in for. There is clearly no communication within the department, no one knows what is going on. Employees fight with each other and talk bad about customers in front of other customers. With all the time I spent there, I heard several people call to complain, only to have the service department deny everything and talk bad about the customer after they hung up the call. You will call and they will tell you to come in, then arrive and they wont have anything prepared, as if you never even called. Extremely unprofessional. Unqualified or lazy technicians. Absolute nightmare. Here is the VERY CONDENSED version of my experience: -1st time I took my 2017 traverse with under 60,000 it it got returned to me saying that they fixed all transmission issues, and charged me $600. The vehicle had no additional miles put on it, and very obviously still had the problems originally complained about. Indicating that they did not even drive my car. I took the car back in. -The second trip back (after they claimed to have fixed my transmission and charged me $600) they found that the car had a whole mess of issues with the Transmission. It had to have a fluid and debris removed from the transmission. Making it very obvious that they did not even touch the car the first time. They had my car for an entire month to fix this issue. They then returned the car to me once more. I drove the car off the lot and immediately heard noises coming from the car and experienced an extremely shaking ride. -I took the car back a 3rd time, to address the NEW issues on my car, only to have them tell me nothing was wrong. When I picked up the car they did not have paperwork written up, and did not appear to have even looked at my car. I took the car back just to run from these people who clearly had no idea what they were doing. -I then filed a complaint with Chevrolet Corporate, where I received minimal assistance. My car is driving worse than ever, and is very scary to drive. Eventually, it breaks down. -Fast forward 2 months, and my car is not drivable, with $2,000 worth of damage. Keep in mind this is a new bought car, with under 60,000 miles, that they told me was completely fine, even after I explained all of the new issues that had arose after taking it in originally. Clay Cooley Chevrolet is running a very sketchy business. I regret ever taking my car to them, as it has been a horrific experience that has cost me so much money, time, and annoyance. I am now left with a undrivable car, more damages than I could ever imagine on a new car with under 60,000 miles, paying for a rental car until I can figure things out, and too much money invested in this car. More

Worst place to deal with The worst place to have a car serviced, they don't call and update I have to call them to find out what's going on with my car, and after 12 days they The worst place to have a car serviced, they don't call and update I have to call them to find out what's going on with my car, and after 12 days they still didn't know what was wrong with the ac and the best fix is basically to replace the whole ac which will coast me over 2400, I don't think so. More