Clay Cooley Chevrolet

Worst Customet Service Ever!!! I was given a loaner vehicle while my car was in the shop for 2 months. I received a call from Cathy who informed my car was ready and the vehicle i w I was given a loaner vehicle while my car was in the shop for 2 months. I received a call from Cathy who informed my car was ready and the vehicle i was in was sold, so turn the vehicle in as soon as I can. On Friday, I called and informed them I did not have the money to put in the gas tank, I had no money. They informed they would charge my card when I got the money which would be Monday at 5.00 a gallon to fill the tank totaling 150.00 again I had no money. I went to the location to turn the vehicle as I entered I was informed the service department had closed. The next day, I tried again to turn it in. Again, I was informed the department was closed. Monday morning, as I'm filling the tank, I go to turn the car on and they turn the vehicle off. Mind you, I had just spoken with a woman in the service department and informed her I was on my way, and she said it was fine. I called the rental department, they accused me of trying to steal the vehicle! I informed Dana of the situation she said it was ok. I returned the vehicle by 9am. She tried to charge me $120.00 for a cleanup fee. I informed I do not have any money, she then negotiated I informed I had $40.00. However, as she tried to run the payment it wouldn’t go through because it was a prepaid card. I also was made to open a claim due to a dent in which I informed I did not know what happened. As far as I knew the car was fine. I opened the claim and pretty much had to make something up because she would not let me leave. Before I left Dana informed I would need to pay the $500 deductible for the insurance claim or they would have to turn it into legal claims. I understood and informed I don’t know when I will get it, but I will pay it as soon as I can. The same week, my car turns off while I'm driving yet again. They had a wrecker come pick the vehicle up and “fixed" the problem. I was able to pick my vehicle up that Saturday. A week later the same problem happens again, the car turns off while I'm driving it, only this time I almost lost my life due to a semi-truck almost hitting me from behind, in the middle of the highway. The wrecker picks me up orders of Cathy. I call back the next day, this time NOBODODY where my vehicle is, I called for three days and the ONLY person willing to help me was Paul. He was very friendly and very understanding, eventually he found my vehicle and began working on it. A week went by I'm having to pray and hope I have a ride to work. I go to pick up my vehicle and Dana and Summer as well as the new department manager tell me that I cannot pick up my vehicle until I pay the $500 deductible from the original claim A VERBAL AGREEMENT. Mind you, my account is already -$300 I could not pay them if I wanted to. I felt so intimidated and defeated, I just left the car there. During the month of September and October I received one voicemail from Summer stating the balance was due, and if I did not pay the account goes into legal claims ONE VOICEMAIL On September 2, 2014. I called back several times and nothing was ever stated about the claim only my balance on my car. Julian called my grandmother’s house once to collect payment FOR MY CAR. ON October 17,2014 they ran my account in 4 total transactions totaling $500. Never was I called and informed they would be running my card. I called and referred back to the conversation we had September 11,2014 Dana talked over me and would not let me get a word in. She never answered my questions in reference to the verbal agreement we had previously. She also tried to lie and manipulate me again stating she left voicemails. I asked when she left voicemails she could not answer. I informed I received calls about buying cars, but none from her. I informed we can settle this, or I can get a lawyer. She said because I mentioned lawyer we could not talk and she hung up in my face. Awesome customer service for a manager great representation of the company as a whole! If they were going to run my account the least they could have done was called and left a voicemail! The last voicemail the same day I received from Clay Cooley was from Terrell asking me was I in the market for a vehicle. They could’ve even ran it all in one transaction for $500 so the most I would’ve gotten was 1 overdraft free! it was very irresponsible and inconsiderate for a Business woman such as Dana to do something so unprofessional as running a card without doing a basic customer service procedure of leaving a voicemail. I NEVER RECIEVED A CALL OR VOICEMAIL FROM DANA OR SUMMER! They are full of it if they speak otherwise. And we can always pull phone records I have an IPHONE I CAN SEE MY VOICEMAILS! Dana also informed they keep running the card until the balance is fulfilled. I NEVER AGREED TO THIS! If this was the case, why didn’t you run my card previously and overdraft it instead of denying me the right to take my vehicle home. The manipulation in this whole situation was horrible. I WILL NEVER RECOMMEND THIS CAR LOT TO ANYONE THEY ARE SCAMS! More

Awesome! I've owned quite a few vehicles and never have I been so happy with the one I purchased at Clay Cooley chevrolet. Everyone was very nice and helpful. I've owned quite a few vehicles and never have I been so happy with the one I purchased at Clay Cooley chevrolet. Everyone was very nice and helpful. They helped me get the best deal and exactly what I wanted. They were great! More

Great car buying experience they made it easy for me to find a truck that i wanted, and showed me the affordable trucks that I preferred . They went through all the features of t they made it easy for me to find a truck that i wanted, and showed me the affordable trucks that I preferred . They went through all the features of the truck. More

Awesome!!! I have had a great experience with Clay Cooley my Sales man was awesome (Orlando)and also My Delivery Coordinator (Arina) yall were the best and i wou I have had a great experience with Clay Cooley my Sales man was awesome (Orlando)and also My Delivery Coordinator (Arina) yall were the best and i would gladly recommend anyone to the company. Walked in at 10:15a.m left out in my 2014 Chevy at 1:00p.m Clay Cooley you're the Best.. More

False Advertising!!!!!!! Wow, where to start. I was looking for a specific vehicle and it just so happened that Clay Cooley had the vehicle in stock. I am not a local buyer Wow, where to start. I was looking for a specific vehicle and it just so happened that Clay Cooley had the vehicle in stock. I am not a local buyer so I did everything on line. The vehicle was priced on there website with a sale price of $38,999. There was no fine print just the msrp and then the discounted sale price of $38,999. Right underneath that was a button that said request a quote. I clicked the link and submitted my contact information and the vehicle I was interested in. Later on I recieved an email that said the special Internet price they could offer me on this vehicle was $38,999. The next morning I called in to the dealership to request some actual pictures of the vehicle because only stock photos were listed. After 3 days of calling 3-4 times a day I finally did receive the pictures. After seeing the pictures I told the salesperson I would like to go ahead and put a deposit on the vehicle and start the purchase process. He then told me he had to talk to his boss first, which I was a little confused on because I wasn't negotiating. They sent me a written offer and I accepted it. However at the time I didn't argue. A couple hours later I recieved a phone call from the salesman apologizing but said he had to sell the truck for $46,000 not $38,999. Obviously I was pretty upset and surprised by this. I told him I had a written quote for the $38,999 as well as it is on line listed for $38,999. He could not explain why the price was higher. Absolutely terrible experience all the way around! It's almost impossible to get anyone to return your calls and it's even harder to actually buy a vehicle.. It is hard for me to understand how a business like this can stay open. I am a business owner myself so I try to be understanding of the business side but this is just strait up lying. If you're in the market for a new or used vehicle this is definitely not the place to look. More

Clay Cooley is Not bad as some have said! I went end with a friend to get a vehicle and ended up co-signing for him but the fact that after co-signing for him I ended up driving out with a new I went end with a friend to get a vehicle and ended up co-signing for him but the fact that after co-signing for him I ended up driving out with a new car the same day as he did speaks volumes with zero down, they worked hard for this loan and within a matter of minutes the deal was complete. I can say this, Clay Cooley as I heard from a few people who had bad experiences with the used cars divisions had it wrong, They are alright in my book, I appreciate what they have done for me and as such they created a new car relationship for life, I will tell all I know that Clay Cooley and the salesman Andrew Hawkins worked a miracle and for that they gained a client for life as long as they stay the same. More

Awesome Salesperson! Our sales person was amazing. Professionally dressed, knowledgeable, approachable, courteous and kind. She helped me find a great car and was very he Our sales person was amazing. Professionally dressed, knowledgeable, approachable, courteous and kind. She helped me find a great car and was very helpful with understanding the details we wanted. More

Great Service=Happy Buyer! Everything about the experience was great. My salesman (Vicente) was nice and pleasant-not overbearing at all like most can be. Financing went very Everything about the experience was great. My salesman (Vicente) was nice and pleasant-not overbearing at all like most can be. Financing went very smoothly and was able to get rebates to lower the cost and was offered the best trade-in for my other car I could get based on the damage. I absloutely LOVE my Camaro! Clay Cooley you did good! A+++++ More

our experience with your staff We appreciate the hard work Tommy Boone, Chris, and your staff provided for us to be able to drive away in a brand new 2014 Chevy Sonic .Thanks We appreciate the hard work Tommy Boone, Chris, and your staff provided for us to be able to drive away in a brand new 2014 Chevy Sonic .Thanks More

Clay Cooley The Dealer to go To! I purchased my 2014 Malibu from this dealership on Saturday Sept. 13 not expecting to drive away with a deal that would be so awesome, so big and very I purchased my 2014 Malibu from this dealership on Saturday Sept. 13 not expecting to drive away with a deal that would be so awesome, so big and very untypical of what you would expect from a dealer that I ask myself everyday is this really true? My story is simple, I had purchased a used vehicle from the deal a few years ago and as it approached the high mileage death stage, I began to look at ways that I could still have a dependable car that would allow me and my family to get around in. After hearing a few, "Sir we cant help you get out and off our property", a salesman by the name of Andrew called me out of the blue as if I heard the angels and sounds of heaven raining down. Long story short, Andrew Hawkins said come in and lets us look at the car and I bet we can get you into a new car. After thinking about it, I decided to go and after running credit and looking at my trade in, THEY SAID YES WE CAN AND WILL HELP YOU! After signing the financial paperwork I was handed the keys to my brand new Chevy Malibu yea me! But then it got even better, my partner was in need of a car and they offered we obliged and low and behold we drove out that day with not ONE but TWO brand new vehicles at a time when other dealers were saying no and we need large sums of down payments. I can say this, If you are looking for a new vehicle then take your tail on down to CLAY COOLEY CHEVROLET where you will get a YES before you get a NO! I hope this doesn't sound too sales pitched but I just want to express my gratitude for a team of people who worked hard to provide the best for me and my family. Thanks ANDREW HAWKINS! And thanks CLAY for always serving the needs of my family in transportation for the past three years and now many more to come! More