Clay Cooley Chevrolet

Unethical and Unprofessional I apologize for length of this review, but I want people to understand the depth of the deception and unethical practices. I originally contacted Cla I apologize for length of this review, but I want people to understand the depth of the deception and unethical practices. I originally contacted Clay Cooley Chevrolet in early June in regards to a vehicle that I saw on their website. I spoke with a salesman named Terry (who is at 0 fault in this) and completed a credit application online. Terry called and said that they had an approval and had a perfect vehicle for my situation. I went in on June 17 around 4 pm and began the process. At first, they said that they were not sure that it would be approved and I stated that they had already told me that everything was good to go, so I wanted to know what happened. After spending nearly 4 hours at the dealership, we had finally agreed on numbers and a vehicle and I agreed to come back on Monday to sign papers and complete the deal. I agreed to a down payment of $750, which the sales manager agreed to hold a check for 2 weeks on. I agreed to trade my 2006 Toyota Camry, for which they agreed to give me $3000. During this process, they asked me a couple of times about our other open car loan and if I had a cosigner, to which I said no and would not be able to get one. They assured me that this would not be a problem. When I arrived on Monday (during my work hours), I spend 2.5 hours there waiting on finance to be ready for me. I signed my paperwork, but was told by Joe Gobea that they would not give me paperwork then, that they would mail it to me in a couple of days. I agreed and set an appointment for Wednesday to pick up the vehicle since it had to go through service. When I arrived Wednesday evening, I again was there nearly 2 hours waiting on the car and the temporary license plates to be ready. I left assuming that everything was okay and that I had just purchased a good car from an okay dealer. Thursday, Joe calls me and asks why I have not brought them cash or a cashiers check for the down payment. I explained to him that the sales manager had agreed to hold the check and deposit it on the 5th of July. He seemed very frustrated with this and told me he would check on it and let me know if there were any issues. Since I did not receive a call back, I assumed that everything was okay. July 5th came and went and I expected them to deposit the check at any time. I received a call on July 10th from Terry that they would need me to come in and resign some paperwork since it had gone from June to July. I agreed and made an appointment to come in the next day. Three (3) minutes later, Joe from finance calls and basically says the exact same thing. I asked him if he even talked to the salesman since we had just spoken and he said "no". I informed him that I would be in on the 11th and his words were "come see me tomorrow and we will work everything out. When I arrived on the 11th, I find out that Joe was on a scheduled day off (see above comment from him) and dealt with Keith, their finance director. He informed me that they needed me to trade the other vehicle that we have a loan on (my fiancee's 2009 Buick Enclave) or they needed a cosigner. He also stated that they had discussed trading the Buick and I informed him that this had never been discussed as a trade and that they only asked me if it was in both of our names. I told him that I would not trade that vehicle (I am upside down in it) and that I did not have a cosigner. He then stated that “no finance company will give you 2 open auto loans, I don't know why we even signed you up on this contract.” I was completely taken aback and extremely mad at this conversation and repeatedly asked why they had done this if it would not get approved. All he could say is “I don't know”. I left completely frustrated and pissed off. Keith told me he would work on it but it did not look good. I called my salesman personally and spoke with him and he was completely flabergasted that this deal had gone bad. I then spoke to Clint, one of the sales managers and apprised him of the situation. He said he would check and get back to me personally. I received a call from Keith (not Clint) 2 hours later that we needed to unwind the deal. This morning, my fiance called the Texas Attorney Generals office and spoke to a woman who explained that SHE had this exact same situation happen to her: WITH CLAY COOLEY!!!!! She informed my fiance that we should call the lender to even see if they tried to get an approval or not and see what the lender actually said about the deal. I called SAFCO and was told that they had denied the original contract but had APPROVED another version. With this information, I called Ken (General Sales Manager) and explained my dilema to him. He sounded sincere and wanted to look into it. During this conversation, he stated that not only had SAFCO approved the loan but that there was an approval from another lender that they would work with. He said that he would talk with the finance guys and we would “work something out”. I then received a call about 30 minutes later, from Joe in finance, that the only way they could get it done was with me trading our other car. I informed him that I had spoken with Ken and he said that it didn't matter, the deal would not happen. I have now wasted nearly a month of time and energy on this deal. I feel that I was lied to and misled and have never had a straight answer. I am pursuing ALL avenues of recourse, including legal, and intend to make this review available about them to anyone who wants it. I am filing complaints with the Office of Consumer Credit Commission in Texas, the Texas DMV, General Motors, and the local BBB. Don't be deceived like I was. Don't spend your time fooling with this incompetent bunch and take your business to someone who will at least try to earn it. I feel like Clay Cooley should reimburse me for the countless hours I have spent and the sheer frustration and anxiety that this has caused. More

Worst place to deal with The worst place to have a car serviced, they don't call and update I have to call them to find out what's going on with my car, and after 12 days they The worst place to have a car serviced, they don't call and update I have to call them to find out what's going on with my car, and after 12 days they still didn't know what was wrong with the ac and the best fix is basically to replace the whole ac which will coast me over 2400, I don't think so. More

Be ready for a fight The salesman that helped me was perfectly polite, however within 10 minutes of arriving on the lot a manager got involved and all of the managers here The salesman that helped me was perfectly polite, however within 10 minutes of arriving on the lot a manager got involved and all of the managers here are hyper aggressive alpha wannabes. They will strong arm you into agreeing to trade in evaluation before you've even driven a car, and ask you to fill out paperwork too (don't ever do this if a dealer asks you to by the way). And to add insult to injury they will undervalue your trade by insane amounts, also don't ever allow them to evaluate your trade in without you being present. Don't set foot on this lot, there are better places out there. In short if you want to buy a car here, Don't, if they have exactly what you want be smart do your research and be ready for a fight and be willing to walk on the deal. More

Customer Service is the WORST!!!!!!!!!!! Purchased new 2014 Camaro that was totalled December 2016. As of May 2, 2017, I am still fighting with this dealership to cancel my unused warranty i Purchased new 2014 Camaro that was totalled December 2016. As of May 2, 2017, I am still fighting with this dealership to cancel my unused warranty in order to settle my GAP claim. I do not recommend this dealership. Nobody returns calls or emails. I returned the completed warranty cancellation forms on February 1, 2017 and as of May 1, 2017 the only information that I can get from the finance department is to call my lien holder and see if they received the refund check. What?!?!?!?! NEVER AGAIN WILL I USE THIS DEALERSHIP FOR ANYTHING!!!!!!!!! More

awesome job. Orlando The sales person was so efficient the delivery lady and the finance guy. Same way. Im definitely buy my next auto. With this. Team. And recommend to The sales person was so efficient the delivery lady and the finance guy. Same way. Im definitely buy my next auto. With this. Team. And recommend to my family and friends to go there with them More

Finally Paid For Windshield Very difficult to do business with . Unfortunately they had exactly what I wanted so I purchased from them . Never will buy anything from them again . Very difficult to do business with . Unfortunately they had exactly what I wanted so I purchased from them . Never will buy anything from them again . The vehicle had a cracked windshield that the finance manager said would pay for repair . I had it repaired right away and sent invoice to the salesman, finance manager and manager . No reimbursement , no return calls and it's been over a month . Bad Business . More