Clay Cooley Chevrolet

Deceptive Advertising I saw listings in CarGuru, Autotrader, etc for Clay Cooley Chrevrolet in Irving, for 2019 Camaro base models (there were about five at the same price I saw listings in CarGuru, Autotrader, etc for Clay Cooley Chrevrolet in Irving, for 2019 Camaro base models (there were about five at the same price) for $18.529. This was late on a a Saturday, too late for me to actually drive over. So I did the dealership chat, and confirmed the price was valid. Took a picture of the listing on CarGuru for one of the cars for good measure. This is obviously an outrageously good price for a new Camaro. So, I called the dealership first thing Monday. Spoke to Eli. He said they had the specific car in stock that I had the picture of, but said $24K was the best they could do. So, I advised of my screenshot and the chat I'd had with a rep confirming the original price. After some discussion, they agreed to honor the price, and said they would call back with the final pricing (TT&L, doc fee, etc.) in ten minutes. Waited, waited....after nearly an hour I texted and called. When I got in touch with Eli, he said that in order to honor the original list price, I had to currently own or lease a Ford Mustang. Hmmmm....not mentioned in the original listing, or in the previous conversation. I understand that the original listing price was really too good to be true, but they did list it. Also, feel like if they say over the phone they will honor the price they should do that, or tell you at the time there are strings attached. In the end, this just wasted a lot of my time, and theirs. More

[Anti] Service Department Purchased a used vehicle from here less than 2 months ago and the person who assisted me did a tremendous job, so that I am grateful for. However, the Purchased a used vehicle from here less than 2 months ago and the person who assisted me did a tremendous job, so that I am grateful for. However, the [Anti]Service Department has made this review a 1 star instead of 5-star. Simply put, I turned the heater on for the passenger side only to find out it doesn't work. Due to the extreme heat when I first purchased it, I didn't check it but was informed by the service department that they had performed a 120-point inspection, which could not have been [successfully] completed since checking the heater overall is part of it. Because I didn't purchase their warranty, they refuse to fix the problem, even with the Service Director being notified. Now I am left with having to write a bad review and most likely having to get BBB & CA involved due to their falsified inspection when I first purchased the vehicle. I should've known something wasn't right given how quickly they performed this so called "inspection". More

Never Shop at Clay Cooley Worst car dealership in the country. A completely dysfunctional dealership and truly disappointing experience that for some awful reason, keeps on Worst car dealership in the country. A completely dysfunctional dealership and truly disappointing experience that for some awful reason, keeps on giving (must be a sales event). I just bought my truck, and the employees at the dealership were leaning on it. A new truck, and you have 2 people laying all over the hood of the truck. They said they would tell their manager about those employees - that didn’t happen. Next, they put a full tank of gas in it, but forgot to tell whoever getting the gas to not SMOKE in my car. At this point, let’s pause. Are these two events considered good service for a large purchase like this? Absolutely not. And the story gets much greater, they didn’t just take my deposit amount - they took twice my deposit amount. At this point, I’m pretty angry. I call them up, I get a sales person, who says there is no manager on site. I hang up. I call my bank and file a dispute. They recommend I call them back. I call this dealership again. A new person answers. I say why I am calling and how I need to talk to a manager immediately. She says of course, WE ALWAYS HAVE A MANAGER ON SITE. I then say - well why did someone else say otherwise? She didn’t know. Great. Two people who aren’t being helpful - don’t worry, she forwarded me onto an extension line that didn’t pick up. I called again. Talked to another person. I told him why I was calling and why I was calling a third time. He talked to a manager and said I would get my 25 bucks back - UM hello, my deposit that you all took twice is much larger than 25 dollars. I told him I wanted to talk to a manager and he said the manager would call me back in 15 minutes. NO CALL FOR THE REST OF THE NIGHT. I should have never purchased a car from this dealership. I had an appointment and they were so unorganized. This should have indicuated rk me that this was not worth continuing. Overall, I will never step foot into another Clay Cooley car dealership again. Trust me, you will have a similar experience as me if you shop at any of his dealerships. The service quality is low, none of these employees are trained appropriately, and the culture does not surround the consumer. I am going to inform my whole network of this awful experience and can’t wait to see them purchase cars at other dealerships besides Clay Cooley. More

Lemons that Dont Follow the Law My mom bought a used Jeep that was only a year old from William Harris the GM of used cars and two weeks later she takes it in with anti freeze smell My mom bought a used Jeep that was only a year old from William Harris the GM of used cars and two weeks later she takes it in with anti freeze smell and the air isnt that cold. She asks multiple times what repairs are being done etc. Never any specifics, then says they are waiting on freon, freon is sold at Walmart!!! She hasnt made a payment yet and she has had it in the shop. I call William and he gets rude real quick as stated in another review. Says its not a Lemon law car and she cannot bring it back. My mom gets the car back and there is nothing on the service sheets showing they did any repairs for what it was brought in for! It sat for a week and a half. They do not need to be in this business if they are going to screw over a christian women. More

Bait and switch Found a great deal online on a city express can. I called on Monday morning and was told by Joyce they still had it in stock. I got approval for the Found a great deal online on a city express can. I called on Monday morning and was told by Joyce they still had it in stock. I got approval for the company to check it out and purchase if nothing was wrong with it. Called again before we made the 30 min drive to the dealership and again it was STILL available. We got to the dealership and SURPRISE it was sold. Checked back online after getting back to the shop and we had another salesperson respond to an online chat request that yes it was still available. We left a voicemail to that salesperson that I had went up there and it was sold a few minutes before we got there. He never responded. This is the classic bait and switch. Very disappointing since the advertise on my favorite radio station "1310 The Ticket". Now that throws their creditable into question. "Shop me first shop me last, either way come see clay" More

Amazing I would call this visit amazing because I came with my daughter to get her first car, and not only did she get a car, but a new car with no complicati I would call this visit amazing because I came with my daughter to get her first car, and not only did she get a car, but a new car with no complications. Lloyd and Micheal made the transition and transactions very smooth and quick. More

Horrible customer service and they blind side you Barely a 1-star.... I had to really give this some thought on what I wanted to say about this place and the way they treated my wife and our autistic Barely a 1-star.... I had to really give this some thought on what I wanted to say about this place and the way they treated my wife and our autistic son. From the get go it was a horrible experience for her and I went back the next day trying to make it better for her and didn’t really get anywhere besides BS from the finance guy and the sales manager who tried to make it right with a “maintenance contract” but was still a bunch of BS. The best part for her was a young lady and I don’t remember her name, but she was very nice to my wife and our son and helped as much as she could. My wife went in there to simply look around and wasn’t ready to buy without me there with her and they screwed her into signing for a bottom dollar piece of junk little car for our daughter and really raked her over the coals on the price and then in the end charged her almost an extra $3000 in charges or fees that didn’t need to be there. I wouldnt recommend anyone going to this dealership but if you have to, in the end you had better really pay attention to the fine print and the details… if I had a way to make them take this car back and get my wife back her money back, I would do it in a heartbeat.... Another really bad side of this equation is that I work with one of Clay Cooley’s (the owner) nephews and he highly recommended this place and the salesman and it was a horrible experience from the beginning to the end and we will never go back nor will I ever recommend this place and from this point forward, Clay Cooley Dodge has lost all of my company‘s business as well!! I went back in my records to look and in 2017, we bought 16 Ram trucks, 2016 was 12, 2015 was 18 and I didn’t go back any further....enough said but they have lost ALL our business from now on. I’ll make it my point in life in every which way I can to post negative feedback on every site that I possibly can find to share our ordeal… I realize not every dealership is perfect & there’s truly not a perfect dealership out there but this place is FAR from it and I will make it a point to prove that to anyone that I can! I’ve bought a lot of vehicles both personal and for the businesses that I run and I have never in my life caught so much BS as we did for this dealership…the salesman Stu and Dustin Payrovi the new car manager. More

Malibu Tried to buy a new car today about 9AM. Young Hispanic salesman was rude and would not listen at all. Wanted to tell me about items on car I was not Tried to buy a new car today about 9AM. Young Hispanic salesman was rude and would not listen at all. Wanted to tell me about items on car I was not interested in. Kept asking me how much I wanted for my car. I told him four times I was not trading it in. Finally I just gave up and left. Friendly Chevrolet was great. Clay just lost a sale. More