Clay Cooley Chevrolet

Excellent Service n Professionalism The Service Center rep.,Remaldo Guillen , is wonderful and very professional. I really appreciate his prompt attention , professional tone as well as The Service Center rep.,Remaldo Guillen , is wonderful and very professional. I really appreciate his prompt attention , professional tone as well as updates about the current recall n his focus on getting the recall matter taken care of promptly. More

went the extra mike Mr Tim McGuure in the service department goes the extra mile to make sure all is done to your satisfaction and at the best reasonable price. He als Mr Tim McGuure in the service department goes the extra mile to make sure all is done to your satisfaction and at the best reasonable price. He also made sure I was able to pick up my daughter who has suffered a traumatic brain injury and in Rehab and not be late. Thank you! More

Ms . Walker I purchased my Chevrolet Silverado in 2014. My experience with the service team in the beginning was not so great. However I have seen a drastic chang I purchased my Chevrolet Silverado in 2014. My experience with the service team in the beginning was not so great. However I have seen a drastic change in the service department and the initiative each service representative takes every time a car pull Lynn stay on top of the ball and provide excellent customer service and really look out for their clients. I’m happy to review them as a dealership and service department and say that they have really made a tour around and I would recommend them to anyone is looking for a Chevy dealership service department More

There communication was great Tim kept me informed about my vehicle at all times I got there two hours before they closed and the still completed my job on time. Tim kept me informed about my vehicle at all times I got there two hours before they closed and the still completed my job on time. More

Service Car oil change Very friendly people Good timing in your car ready Courtesy prices was good not a long wait and appointment was on time And I didn’t have to wait lon Very friendly people Good timing in your car ready Courtesy prices was good not a long wait and appointment was on time And I didn’t have to wait long More

Fraudulent activity Buyer Beware!! If you buy a used car from this business, which I highly recommend you do not, make sure to have a third party mechanic look it over Buyer Beware!! If you buy a used car from this business, which I highly recommend you do not, make sure to have a third party mechanic look it over. Do not listen to their sales staff about how the vehicle has gone through rigorous testing by certified staff. I am currently in the middle of purchasing a truck from them which is contingent upon Clay Cooley fixing issues my third party mechanic discovered, which their "Top Notch" mechanics had missed; as well as, repainting the truck. In fact, the truck wouldn't even pass inspection. During this time of waiting for the repairs to take place, no one could give me any answers as to the status of the truck. Getting anyone to call you back is the most difficult process for this company. After leaving multiple messages with the sales staff, finance, and managers, I received a response one week after dropping the truck off. Now to mention again, the loan was not to go through to the bank until after the truck was fixed and I inspected it. They finance department had decided it was ok to send the loan through anyway. So this process is still an ongoing mess right now. The person in finance I am working with, Rahim, had me come in and resign some paperwork to extend the start date of the loan because the repairs were taking longer. In my haste, ignorance and misguided trust in the company, it was not until later when I received the loan note from the bank, that I noticed the price of the vehicle was increased by over 3k. Rahim assured me that the paperwork I had signed was just an extension for the date and not once did he tell me about the increase in price from the original loan. What they did was lower my interest rate and raise the loan amount so the monthly payments looked the same. Not a tactic I would expect in a company like Clay Cooley. I've tried to reach out to talk to Rahim and figure out why he tricked me into signing this deal, and while yes I should have read the many pages in detail, Rahim assured me it was the same deal, just a date push out. Also to reiterate, the loan was not supposed to be processed until I inspected the truck. I will update more details on how my loan was changed to an amount which was not after upon soon. More

A joke of a service department. AVOID AT ALL COSTS. Unorganized mess of a service department. Careless and sloppy service. What they are doing is wrong, and unsafe to customers. Clay Cooley Chevrolet Unorganized mess of a service department. Careless and sloppy service. What they are doing is wrong, and unsafe to customers. Clay Cooley Chevrolet will return vehicle to owner with more problems than originally taken the car in for. There is clearly no communication within the department, no one knows what is going on. Employees fight with each other and talk bad about customers in front of other customers. With all the time I spent there, I heard several people call to complain, only to have the service department deny everything and talk bad about the customer after they hung up the call. You will call and they will tell you to come in, then arrive and they wont have anything prepared, as if you never even called. Extremely unprofessional. Unqualified or lazy technicians. Absolute nightmare. Here is the VERY CONDENSED version of my experience: -1st time I took my 2017 traverse with under 60,000 it it got returned to me saying that they fixed all transmission issues, and charged me $600. The vehicle had no additional miles put on it, and very obviously still had the problems originally complained about. Indicating that they did not even drive my car. I took the car back in. -The second trip back (after they claimed to have fixed my transmission and charged me $600) they found that the car had a whole mess of issues with the Transmission. It had to have a fluid and debris removed from the transmission. Making it very obvious that they did not even touch the car the first time. They had my car for an entire month to fix this issue. They then returned the car to me once more. I drove the car off the lot and immediately heard noises coming from the car and experienced an extremely shaking ride. -I took the car back a 3rd time, to address the NEW issues on my car, only to have them tell me nothing was wrong. When I picked up the car they did not have paperwork written up, and did not appear to have even looked at my car. I took the car back just to run from these people who clearly had no idea what they were doing. -I then filed a complaint with Chevrolet Corporate, where I received minimal assistance. My car is driving worse than ever, and is very scary to drive. Eventually, it breaks down. -Fast forward 2 months, and my car is not drivable, with $2,000 worth of damage. Keep in mind this is a new bought car, with under 60,000 miles, that they told me was completely fine, even after I explained all of the new issues that had arose after taking it in originally. Clay Cooley Chevrolet is running a very sketchy business. I regret ever taking my car to them, as it has been a horrific experience that has cost me so much money, time, and annoyance. I am now left with a undrivable car, more damages than I could ever imagine on a new car with under 60,000 miles, paying for a rental car until I can figure things out, and too much money invested in this car. More