Clay Cooley CDJR Arlington - Service Center

The support and responsiveness of Don Davis service center was fabulous. Ariel took great care of me and my RAM. center was fabulous. Ariel took great care of me and my RAM. More

Excellent in all aspects, time and Profesional service, helpful staff and advisable. Thank you very much. Please keep it up. helpful staff and advisable. Thank you very much. Please keep it up. More

Good bery good buen trabajo amabilidad y rapides y buena atención de mary buena trabajadora y muy atenta Gracias atención de mary buena trabajadora y muy atenta Gracias More

Not friendly at all. Upon meeting Cesar in the front service bay, he seemed annoyed at the very start. No smile, no pleasantries for a person that's in a customer service Upon meeting Cesar in the front service bay, he seemed annoyed at the very start. No smile, no pleasantries for a person that's in a customer service role. Even when we were at his desk filling out the service request, he seemed almost irritated that I was asking to apply service coupons from the Don Davis website. There was no eye-contact made at all during this discussion and Cesar kept his eyes on his computer and kept typing. I was told simple responds of "no", "can't do it", "we don't allow that" when I asked if I can add wheel rotation to my oil change service and utilized the '$5 off wheel rotation' couple in addition to the '10% off bonus' coupon. The '10% off bonus' coupon was at least applied after he had to get a manager approval. Even upon picking up the keys once the oil change was complete, it was a simple 'here's your keeps, goodbye'. No discussion of the service or inspection results. No explanation, discussion, or verbal confirmation of the 2 recalls that were serviced. Also surprised Don Davis does not offer a free car wash with an oil change like other dealerships, but not hold this against Don Davis as this is more of a nice-to-have. I'm more disappointment by the personal interaction, or the lack of it. Don Davis is only a few miles from my house, but I would rather drive a longer distance to get friendly customer service from a service department that would more appreciate the business. More

Quick and easy drop off. Was updated via text throughout the process. And they even washed and vaccumed my car for me before I picked it up. Was updated via text throughout the process. And they even washed and vaccumed my car for me before I picked it up. More

If more is needed to be serviced while in having oils changed pertaining to oil change they should let customers know this. To give them the option to fixit or not. Don’t wait until customer leaves and s changed pertaining to oil change they should let customers know this. To give them the option to fixit or not. Don’t wait until customer leaves and send email of what needs to be fixed More

I came in wanting to look at a few models I had seen online and was greeted by Stephanie. She was outstanding as she took the time to get the vehicles I requested looked at test driven despite it being online and was greeted by Stephanie. She was outstanding as she took the time to get the vehicles I requested looked at test driven despite it being a scorching Texas summer day. I ended up getting the truck I really wanted and could not be happier with the vehicle and her service! More

Excellent rapidez y calidad en El servicio sempre hay uno cerca gracias regresare seguramente si cerca gracias regresare seguramente si More

Cesar was very friendly and helpful! He explained everything clearly. I really appreciate the great service! He explained everything clearly. I really appreciate the great service! More

Very unprofessional I had to go and ask about my car after they said it was done in 15 minutes. It took him an hour and a half to get it to me and they were just talking with each other and I had to int after they said it was done in 15 minutes. It took him an hour and a half to get it to me and they were just talking with each other and I had to interrupt just to get my car. and Mary at one point just stared at me and ignored me so I had to go talk to someone else. More