Clay Cooley CDJR Arlington - Service Center

My Service Advisor Cesar Pereira continues to meet or exceed my expectation in servicing my vehicle. Takes the time to review any notes from the technician who performed the service, So I am up to speed exceed my expectation in servicing my vehicle. Takes the time to review any notes from the technician who performed the service, So I am up to speed on what may or may not be needed during my next service visit. More

Very friendly, courteous and professional. This is my 2nd vehicle with them as of today, 5th family vehicle. Trusted dealership. This is my 2nd vehicle with them as of today, 5th family vehicle. Trusted dealership. More

Mary was very knowledgeable and and gave great service. she also had the vehicle ready at the time it was suppose to be ready. she also had the vehicle ready at the time it was suppose to be ready. More

Cesar Pereira is a very rude argumentative person (very unprofessional). I will no longer do business with Clay Cooley. unprofessional). I will no longer do business with Clay Cooley. More

I had to bring my 2022 RAM 2500 back in after getting an oil change. Turns out they failed to properly tighten the oil filter and it leaked oil in my garage and oil was in various areas on my undercarriage oil change. Turns out they failed to properly tighten the oil filter and it leaked oil in my garage and oil was in various areas on my undercarriage after driving with the leak, They did do another oil change for free and were supposed to clean up where the oil had leaked. They did not do so. I cleaned it myself as best I could when I got home. Kyle was informative and helpful but the mechanic did not do what he was supposed to do. I would have a difficult time recommending this service dept. This is the 2nd time I've had issues with the service dept. In both cases it was the mechanic and work performed, not the individuals I dealt with when brining in my vehicle More

I had 3 coupons that was presented at my arrival for an oil change. The young lady stated we can't except that because we're not making enough money as is. I responded as if I need the saving. She choose t oil change. The young lady stated we can't except that because we're not making enough money as is. I responded as if I need the saving. She choose the least amount of saving and stated, this the best I can do for you. We are no longer Don Davis and we're going through changes and I can put the other coupons in the Que for your next appointment 😞 More

Mary has been our advisor since we started coming to the dealership. She always provide excellent customer service and treats you like family. Her experience and knowledge is exceptional. Thanks Mary fo dealership. She always provide excellent customer service and treats you like family. Her experience and knowledge is exceptional. Thanks Mary for all you do!!!! More

Bad service. Bad communication. I had to take my vehicle multiple times for the same issue, and it was never fixed. Bad communication. I had to take my vehicle multiple times for the same issue, and it was never fixed. More

I have had my 2013-300 John Varvatus serviced at the dealership since it was purchased, I have always dealt with Mary Franco and she has always taken great care of me, very professional and everyone has dealership since it was purchased, I have always dealt with Mary Franco and she has always taken great care of me, very professional and everyone has always been very friendly.. I also appreciate the courtesy vehicle taking me home and picking me up when my car is ready More

Bad, was waiting for my car for almost a month and didn’t provide me with another car. provide me with another car. More