Clay Cooley CDJR Arlington - Service Center

The best service I ever had for Don Davis Auto Group thank you for your service to my vehicle it's running great thank you for your service to my vehicle it's running great More

Jadon was great! Came right up to the vehicle as when I pulled in kept me updated with texts throughout the wait time which was very quick! Amazing communicat Came right up to the vehicle as when I pulled in kept me updated with texts throughout the wait time which was very quick! Amazing communication better than my previous experiences I’ve had! Thank you! More

Thank you for taking my vehicle in without an appointment. I was traveling and I had a problem with my A/C. I appreciate the prompt attention I received from Manny, Service Advisor. appointment. I was traveling and I had a problem with my A/C. I appreciate the prompt attention I received from Manny, Service Advisor. More

I bought a new car, it was very clean when I took possession of it. My sales team worked extremely hard to get the numbers I wanted. Sales team also new the car and explained everything to my satis possession of it. My sales team worked extremely hard to get the numbers I wanted. Sales team also new the car and explained everything to my satisfaction. It was a pleasure to work with Don Davis Dodge Chrysler Jeep. I believe this is the 8th car I have purchased at this dealership. Thank you Don Davis Dodge Chrysler Jeep. More

Always a pleasure to visit and have my car serviced by a group that knows what they are doing. Mark is always straight with the needed services and on time. Thanks group that knows what they are doing. Mark is always straight with the needed services and on time. Thanks More

Disorganized and dishonest. Lost my vehicle and overheard boss telling technician to negotiate repair price. I used the MOPAR warranty site to setup an "appointment" to di Lost my vehicle and overheard boss telling technician to negotiate repair price. I used the MOPAR warranty site to setup an "appointment" to diagnose my check engine light. I setup the date and time and selected the option to wait at the dealership. Upon arrival, my wife was informed that the vehicle would be diagnosed in one week from drop off. She informed them that we had an appointment and was told that it did not matter. This was the first moment of truth that should have told us to walk away from this location. There is no reason to have an available appointment when you do not have the capacity to check a vehicle until the following week. After picking up my wife and returning to work, I received an email from the dealership stating that I had missed my appointment. This was another sign to me that I should have chosen another location. I assumed I received the email so that they could cover their xxx about not actually having an available appointment. After 1 week and 1 day I called to check on the diagnosis of the vehicle. I was told that they did not have my Jeep and that there was no record of it. Over the course of the next few hours, I talked to multiple men and women over the phone. No one I spoke with seemed to concerned and all shared the same thought that I must have dropped it off at a different location and become confused. I finally talked to a man, who wanted to "take it step by step" and proceeded to speak to me like a child and confirm in multiple ways that I did indeed drop it off at their location. He finally got someone to physically go walk around their facility and my vehicle was located. He called me back to inform me of his success and assure me that my vehicle would be next in line to get diagnosed. I called back the following morning to check on the diagnosis. I was told the issue was an ESIM that had become stuck in the open position. The price I was quoted was $480 plus tax. I told him that I needed a moment to decide how to proceed and would call back shortly. After some quick research, I found the part for $31 shipped, including the O-ring. After slightly more research I found that it should take me half to one full hour to replace. I called back to verify the price and was told that I would be charged $111 for the part and another $20 for the O-ring. The remaining $349 was the labor fee as diagnosis would be waived for having it repaired by them. I told them that I did not want them to work on it and that I would be there first thing in the morning to pick up the vehicle. The next morning I arrived within 10 minutes of them opening. I found my way to the service desk and told them I was there to pick up. From this point it took about 30-45 minutes for them to retrieve my vehicle. In this time I witnessed Joe waltz around with absolutely ZERO sense of urgency. He ended up getting my keys and checked to see what I was there waiting for. Yet still I watched as he "strutted" around even taking the time, while holding my keys and paperwork, to go offer burritos that he purchased as he made sure to mention, to the ladies working behind the counter. Mark was the only one that was moving with any kind of purpose. I witnessed him go back and forth, getting my Jeep and the paperwork for it. I saw him hand the paperwork to the office and then come in and around to the office. I could not see him at this point, but the office is pretty open and could hear his superior, Shannon, talking to him. He was asked why I turned down service and then was told that he should have offered different pricing and that "we can always work with them on the price." This was when the dealership showed their true colors as one might say. Labor and parts should have fixed prices. I talked to Shannon at the end and told him my story. He quickly disappeared and I found out that the diagnosis fee was the one nonnegotiable price. More

I had Cesar during a previous visit but this was the best and fastest service I’ve had. and fastest service I’ve had. More

Always great people. Even when there is a situation. They take care of it and try to make it right Even when there is a situation. They take care of it and try to make it right More

Job is done right the first time. Job is complete when I've been told it will be. If I do need to wait. Staff is very courteous. Job is complete when I've been told it will be. If I do need to wait. Staff is very courteous. More

Mary and the service department helped get my new ram fixed. Exceptional customer service. Great people. fixed. Exceptional customer service. Great people. More