Clay Cooley CDJR Arlington - Service Center

Mark Drexel is rude, unprofessional, and a liar. I called him and lift several voicemails, he never returned my calls. He was instructed by Richie to order a radio for my 2022 Ram he lied to my fa I called him and lift several voicemails, he never returned my calls. He was instructed by Richie to order a radio for my 2022 Ram he lied to my face, several times, stating he ordered the radio, but never ordered it. I took my truck to Don Davis 7 times for same problems, but Drexel stated he only remembered me coming 2 times. More

It took four hours to have my van serviced. There should not be a 15 word minimum to take this survey. There should not be a 15 word minimum to take this survey. More

Very disappointed in my last service appointment due to my service advisor. I was there for over 2 hours for an oil change and when I got up to check, my vehicle was outside already completed and nobody ha my service advisor. I was there for over 2 hours for an oil change and when I got up to check, my vehicle was outside already completed and nobody had let me know. Also, since this oil change, my check engine light is now on. More

I’ve gone to Don Davis since 2017 for service… they always provide the best service… and I pass several other dealers to get to their service dept. Mark Drexel is always there and always a big help. T always provide the best service… and I pass several other dealers to get to their service dept. Mark Drexel is always there and always a big help. Thanks guys! More

Exceptional attention to detail. Cesar continues to go above and beyond in addressing my concerns and the services I have requested. Cesar continues to go above and beyond in addressing my concerns and the services I have requested. More

Ms. Mary was a complete blessing. She was super professional and communicative and made a stressful situation turn into a happy ending! professional and communicative and made a stressful situation turn into a happy ending! More

Jamie all the time have a smile to the customers and excellent service get more employees like him excellent service get more employees like him More

Poor communication, car sat for a week without being seen, no customer care, and items stolen from my vehicle. seen, no customer care, and items stolen from my vehicle. More

Stephanie Turlea was an exceptional sales professional. Thoughtful, transparent, and kind. Would recommend 10/10. Thoughtful, transparent, and kind. Would recommend 10/10. More

The service was fine and we did have a huge delay with a part issue, but that's pretty much to be expected now a days with car/van repairs. I do have a serious complaint. Your quote system is not very g part issue, but that's pretty much to be expected now a days with car/van repairs. I do have a serious complaint. Your quote system is not very good. I was not able to obtain a good standard print out of the quote for our vehicle. Your app does NOT produce a printable line-item list of issues for the repair. I to get Mark Drexel to send me something that was off your office network system. Thats still wasn't good enough to send to Cintas Corp for approval. I had to spend time "creating" a quote to send to our corporate office for their review and approval. I would be extremely surprised if you have not had other corporate fleet customer complain about this. More