Clay Cooley CDJR Arlington - Service Center

I purchased a 2008 Wrangler in December of 2010 and began using Don Davis for my service. I have been more than satisfied with them. Gavin Mele (who has been my go-to guy) has been outstanding. He has gone o using Don Davis for my service. I have been more than satisfied with them. Gavin Mele (who has been my go-to guy) has been outstanding. He has gone out of his way to make sure my vehicle has been ready when I need it to be. I work deep nights, so there have been times when I've had to bring my Jeep in in the afternoon. Every time he has made sure I'm ready to go that day. I can't sayt enough about how well I've been treated at Don Davis. I even mentioned my satisfaction to the service manager last week. I would definitely recommend them. More

Their Service Dept. stinks. They do not do what they say they are going to do. Told them to submit work to Insurance Co., instead they submitted it to Chrysler for them to pay under warranty work. Since I they are going to do. Told them to submit work to Insurance Co., instead they submitted it to Chrysler for them to pay under warranty work. Since I am still having overheating problems with my PT Cruiser, the insurance company will not reopen the ticket because it has been more than 90 days since Don Davis did not bill them for the work. Don Davis will not honor their warranty since it is not the part they replaced, but it still the same problem, overheating. They want $170.00 to replace a fuse and an additonal $402.00 to replace the A/C hose and add freon for a total of $572.00. They bought out Mid-Cities Chrysler last year and I never had a problem with their work or warranties. I feel Don Davis is crooked and know when you are down so they can kick you in the teeth. In May when they first worked on my Cruiser it took 8 days to get my car back. More

So much to explain, but just completely rude. No knowledge of good customer service or courtesy. Would rather leave a customer stranded then to put forth effort to help....considering if no one was knowledge of good customer service or courtesy. Would rather leave a customer stranded then to put forth effort to help....considering if no one was purchasing these vehicles in order to have serviced, these rude people WOULD NOT have a job. I couldn't even believe everything that took place...just unbelievable and I seriously mean that. Treated like a child when we are grown adults in our mid 30's. Please watch who you let service your vehicle considering these are large investments we make and we all need some friendly-helpfull people to deal w/when things put our vehicles out of service... in the middle of traffic on your way to work in the rain.!! Thank you!! More