Clay Cooley CDJR Arlington - Service Center

very graceful. respectful. informational Id like to specifically thank Mr. Will fortaking the time to quote me for a 2015 jeep wrangler! Unfortunatley we were not able to drive home in a full Id like to specifically thank Mr. Will fortaking the time to quote me for a 2015 jeep wrangler! Unfortunatley we were not able to drive home in a fully financed jeep.. Due to my credit status... Good thanks to the dealership and mr. Will!! Shall return when numbers and finances are better!!!... :) More

STAY AWAY FROM SERVICE DEPT Took my 08 patriot in to have diagnosis for abs and traction control 3 lights total . Said it would be $175 bucks and 2 days . Ohhk should have hung u Took my 08 patriot in to have diagnosis for abs and traction control 3 lights total . Said it would be $175 bucks and 2 days . Ohhk should have hung up. So bring it in Wed at 4pm . Mary in Service Dept called me back Friday and asked history prior work done and problems I've noticed. Said he was about to start on it but prob be tom before it's ready . She calls and said he wasn't done and would be Monday. So Monday about 5pm Mary calls and says still not done. Finally late afternoon Tuesday she said he is done and I need abs module replaced $1600 bucks and alignment for $130 plus another $1100 worth of suggested work . No detail about what was looked at to narrow down other issues before needing this costly repair. Really just not the place I want to spend anymore time or money in again. Depressing. Almost a week for diagnosis ! #wheresmyrefundDDSD More

Poor Service Terry Collins Went in with my new truck at 950 miles for some abnormal vibration in the rear of my vehicle. They tell me the tires have flat spots and they are not Went in with my new truck at 950 miles for some abnormal vibration in the rear of my vehicle. They tell me the tires have flat spots and they are not covered under warranty so they offered to sell me new ones of course. I declined and went to Goodyear where they evaluated the tires and could not find any flat spots whatsoever. So back to the dealership I go. Long story short, Terry Collins Service manager was so sure of their diagnosis he convinced me to go back to Goodyear and purchase four new tires. I did and after $1,500 the vibration was still there. Their diagnosis was WRONG because they didn't do sufficient testing. Terry did not want to deal with the issue or take responsibility. He kept trying to send me back down to Houston where I bought the truck, mind you this is a brand-new truck snd should have coverage for such things. After a lot of arguing, Terry reluctantly tells me they will put four wheels from a different truck on my truck and drive it to see if they can isolate the problem. My son was with me and said why didn't you guys do that before making my dad spend money on tires. The service manager Terry Collins got in his face looked at him looked and said "who are you"? This guy was extremely disrespectful to my kid. My son made a valid point and Terry didn't like it so he tried to intimidate my kid. His unprofessional and condensing attitude caused me to leave without addressing the issues. I do not recommend this company to anyone looking to be treated fairly and respectfully. They either do not have the capability of diagnosing the issue or are only concerned about the bottom line. Neither one helps the guy that just spent $30,000 on a pick up truck plus another $1500 on new tires for absolutely no reason. More

Poor service I have been conducting business with Don Davis for over 20 years. I have purchased 5 cars and have had all my vehicles serviced there. My Father has d I have been conducting business with Don Davis for over 20 years. I have purchased 5 cars and have had all my vehicles serviced there. My Father has done the same. I have noticed over the last 2 years that there service has started to degrade. The level of customer service interaction has declined. They use to call with the items that they recommended to be addressed at the sametime. Solution and alternatives. The service manger was rude and obnoxious. When I asked for an explanation of why tires on a year old car with less then 20k were bald. I was told that happens. Not the answer I was expecting. They also through trash on my floor board. I guess my next purchase will have to be from another dealership. More

Hit my car, never fixed problem it went in form. So, I take my 2012 Jeep Grand Cherokee to the dealership for a recall fix. The first time, it was in the shop for a week. I get it back. The recall is So, I take my 2012 Jeep Grand Cherokee to the dealership for a recall fix. The first time, it was in the shop for a week. I get it back. The recall is not fixed, and they hit my car in the service parking lot with another car they were servicing. THREE WEEKS LATER, I go back to get my car, AND they are RUDE and inform me that they never could find any other issue besides the body work. They spend a pure week diagnosing it and gave up, so they just put another replacement recall fix. Before this, they told me on the phone that it was all fixed and good to go. I will never step foot in a Jeep dealership again. I've been a loyal Jeep customer since I was 16, but these people have destroyed any trust I've had in a car dealership. More

Great Team and Service Salesman Neil Hight and New Car Manager Eddie Elqutob did an outstanding job in assiting my wife with purchasing a new Jeep that I decided to buy 2. I Salesman Neil Hight and New Car Manager Eddie Elqutob did an outstanding job in assiting my wife with purchasing a new Jeep that I decided to buy 2. I have purchased jeeps in the past from Don Davis in Arlington, TX and will continue to be loyal to this dealership. Both representitives exibited the highest quality of professionalism and made the experience enjoyable. I couldn't thank them enough. Especially, since I was only there to have a vehicle serviced. More

airbag recall I brought my wife's truck in for the airbag recall. after the service was done both airbag lights were on when I complained they re-examined the truck I brought my wife's truck in for the airbag recall. after the service was done both airbag lights were on when I complained they re-examined the truck and wanted $500. to replace a sensor. this is poor service in my opinion. More

Short, hurried responses to my questions I called in to schedule a Driver Airbag Inflator recall. The female service rep spoke so quickly that I could not understand her. She stated I would I called in to schedule a Driver Airbag Inflator recall. The female service rep spoke so quickly that I could not understand her. She stated I would have to bring the vehicle in early and leave it all day. I agreed and when it came time to schedule the appointment I inquired that the work would be completed same day. Her reply was a short "probably." I felt I was getting mixed stories and that my issue was a very "low priority." I thanked her and told her I would seek help from another dealership. More

Service department is negligent BEWARE of their service department. I took minivan in for a problem that was causing a rough idle and shifting. They said they couldn't replicate the BEWARE of their service department. I took minivan in for a problem that was causing a rough idle and shifting. They said they couldn't replicate the issue and said everything was fine. I was back their two weeks later because it only got worse. It was text book bad cylinder head causing misfire which should have been caught the first time. They replace it and I pick it up right before I go on vacation. I drive it for essentially the first time a week later out of town and when I'm driving in my in-laws neighborhood the van just shuts down on me. I get out and it is dumping fuel out on the street. I have it towed to local dealership and it ends up Don Davis didn't put the fuel line on properly. If it came off while on the highway that could have resulted in major injuries to my children because I would have essentially had no control of van since all power shut down which includes power steering and brakes. There service department is sloppy which could eventually cost someone their lives. STAY AWAY! More

Marc Prestwood I just want to thank Mr. Marc Prestwood for the amazing service on my newly purchased used Jeep Cherokee. Don Davis offered new tires & brakes to be p I just want to thank Mr. Marc Prestwood for the amazing service on my newly purchased used Jeep Cherokee. Don Davis offered new tires & brakes to be put on my car. I was so happily surprised when Mr. Prestwood & the service team went above & beyond to just doing that. I got new wipers, oil change, inspection & even a new privacy cover for my back... There was a lot more & a complete inspection. I drove off this evening even more proud & secure about my relationship with Don Davis Auto Group. Thank you for everything you & your team did for me. More