Clay Cooley CDJR Arlington - Service Center

Room for improvement The service I got was okay, but the recommendation for service needed lett me asking if they read a menu on a screen or ever. Looked at my truck. $42 The service I got was okay, but the recommendation for service needed lett me asking if they read a menu on a screen or ever. Looked at my truck. $429 suggested service? Needs a 4 wheel alignment and the balance... but I just went thru the expense of putting new tires on my truck under 1,000 ago and they balanced them as well as paid for a four wheel alignment. Even after pointing it out they left it in the service record which doesn’t please me. More

Cruise Control Recall Fix Came in for cruise control recall fix. Justin accurately estimated the time it would take and I have no issues with the quality of the repair Came in for cruise control recall fix. Justin accurately estimated the time it would take and I have no issues with the quality of the repair More

Very slow, no energy, no hustle in the service bay I arrived at the service department about 10:30 am on Thursday, June 28th. I needed following services for my vehicle: synthetic oil change, rotate ti I arrived at the service department about 10:30 am on Thursday, June 28th. I needed following services for my vehicle: synthetic oil change, rotate tires, and a multi-point inspection. It took the service technicians 3 hours to do these services. At 11:30am my car will still not in the bay; it was still parked outside. By 12:15 pm I looked outside and my car was finally lifted up and being worked on. I stood outside and watched the service technician/mechanic drag his feet, walk extremely slow, and even let out a long yawn as he installed a tire on my car. In my opinion there is no energy, hustle, or sense of urgency by the technician/mechanic in the service bay. These are services that would be considered "ExpressLane" services. I really like Don Davis Dodge, their vehicles, and the location. I was very disappointed in the lack of energy and hustle I observed by the technician in the service bay. More

Very good service got the recall taken care of very quickly i am very pleased with the service that i allways get at this dealership. service got the recall taken care of very quickly i am very pleased with the service that i allways get at this dealership. More

very good because the servise is good very good and always be here....i have always pleased with the servise ..excellent customer servise every time i visit because the servise is good very good and always be here....i have always pleased with the servise ..excellent customer servise every time i visit More

Never going back! We purchased a service plan with our renegade. We’ve never purchased a brand new car before, but expected the service department to be as nice as the We purchased a service plan with our renegade. We’ve never purchased a brand new car before, but expected the service department to be as nice as the sales team was.. um, not! Gave them three chances, 4 if you count the visit due to strange warning lights appearing just days after getting the Jeep. No matter what time if the day you arrive, plenty of folks on hand with their iPads wanting to ‘help’ and take your car.. but mechanics are sparse and most appear to be working at hiding or sloooooowwwwllllyyyy walking from one side of the area to the other. 3 attempts to have my oil changed and not once could it be completed in under 3 hours.. my previous cars have always been serviced here in Irving in 30 min or less and that includes a vacuum, clean windows and wiper fluid top off! Dealership ‘service’ is a joke. A bad joke. Will not be back and will tell everyone to avoid!! More

Service at Don Davis I have always been pleased with the service that I have received at Don Davis. The staff have always been friendly and professional. I don’t have any I have always been pleased with the service that I have received at Don Davis. The staff have always been friendly and professional. I don’t have any complaints thus far. More

Battery under warranty. My battery died but was under warranty. Not only did they pay to have my car towed to the dealership, they also came and picked me up at home when it My battery died but was under warranty. Not only did they pay to have my car towed to the dealership, they also came and picked me up at home when it was fixed. I would highly recommend this dealership to anyone. More

Example of great customer service Excellent customer service every time I visit. Informative. Efficient in every way and accommodating. Would like to take this opportunity to thank Jo Excellent customer service every time I visit. Informative. Efficient in every way and accommodating. Would like to take this opportunity to thank Jo Wren for her kindness and professionalism. More

My rating Good Customer Service, Jo Wren was awsome! I had a slight concern but it was not with the service department. Over all good experience. Thank you! Good Customer Service, Jo Wren was awsome! I had a slight concern but it was not with the service department. Over all good experience. Thank you! More