Clay Cooley CDJR Arlington - Service Center

Example of great customer service Excellent customer service every time I visit. Informative. Efficient in every way and accommodating. Would like to take this opportunity to thank Jo Excellent customer service every time I visit. Informative. Efficient in every way and accommodating. Would like to take this opportunity to thank Jo Wren for her kindness and professionalism. More

My rating Good Customer Service, Jo Wren was awsome! I had a slight concern but it was not with the service department. Over all good experience. Thank you! Good Customer Service, Jo Wren was awsome! I had a slight concern but it was not with the service department. Over all good experience. Thank you! More

Truck got ood service, Me not so much Needed a TPS sensor replaced and a rotation. Had come from Classic, where they were too busy to get me done while I waited. Car was checked in at 9 Needed a TPS sensor replaced and a rotation. Had come from Classic, where they were too busy to get me done while I waited. Car was checked in at 9 and done by 10. I know this because I saw the truck get taken down off the lift and driven out. No problems. But after that, it took forever to get out of there. I was waiting in only one place, the waiting room. But I was sent a Voice Mail to tell me the truck was ready, that must've wasted about 15-20 minutes. Then the SW (Mark Drexel) wanted to go over the recommended service. OK, so lets do that. But I waited and waited for him to get to me. Finally caught him as he was walking around servicing someone else, and he passed the check-out to another SW. If he was going to do that anyway he could have saved me a half hour or more. I'm not upset, and I'm thankful to have gotten the work done without needing to drop it off and return. Just thought the close-out process could have been executed better. More

Promises made then broken. #1: Called and scheduled recall repairs, was told they had all parts on hand, one day to complete. They took two days because they were missing a par #1: Called and scheduled recall repairs, was told they had all parts on hand, one day to complete. They took two days because they were missing a part. So they lied about having all the parts, and the time do do the repairs. #2: They said they had a shuttle sense this Jeep is a daily driver, waited 1 hour for it, ubered instead. Front desk is as nice as a box of dieing snakes, bitter and slow to respond. Got a phone call after I got home, asking if I still need a ride. If that's great customer service, is hate to see what good would be. #3: repairs are good, no issues on quality of work. But I will not purchase from Don Davis, can't trust what they say to be true. More

Typical Dealership Feel Nothing wrong with being like other dealerships and this one is. My service advisor was very professional, I appreciate that. Repairs seemed adequate, Nothing wrong with being like other dealerships and this one is. My service advisor was very professional, I appreciate that. Repairs seemed adequate, can’t say I felt fair pricing but again, that’s all dealerships. Nothing bad to say but can’t say this dealership is special either. That’s why the three stars, just “average”. More

Awsome They are great to work with. Wiling to go the extra mile to help you. Following up on progress. Not having to wait at the dealership while car is b They are great to work with. Wiling to go the extra mile to help you. Following up on progress. Not having to wait at the dealership while car is being repaired. More

Chipped tenting A ABSOLUTELY LOVE DON DAVIS! THEY ARE SO NICE AND RESPOND WITHIN A TIMELY MANNER. THEY LOOK LIKE THEY WORK HARD AND STILL MAKE IT ENJOYABLE AND FUN! A ABSOLUTELY LOVE DON DAVIS! THEY ARE SO NICE AND RESPOND WITHIN A TIMELY MANNER. THEY LOOK LIKE THEY WORK HARD AND STILL MAKE IT ENJOYABLE AND FUN! THE SERVICE CENTER IS QUICK AND EFFICIANT AND WHEN I GET MY CAR BACK IT IS JUST THE WAY I LEFT IT AND NOT DIRTY. EVERY DEPARTMENT OF DON DAVIS IS AMAIZING! More

Differing prices On 26th stopped by for oil change and uconnect software update. Rescheduled for 27th with Audrey who said he believed software update was no charge. On 26th stopped by for oil change and uconnect software update. Rescheduled for 27th with Audrey who said he believed software update was no charge. On 27th arrived at 7:00am. No Audrey and service manager said update would be 169 dollars. Got oil change and went home and contacted uconnect and upgraded at no cost. Big difference between 169 dollars and no cost. More

Oil Change and Tire Rotation We purchase the maintenance plan where you get your oil changes and tire rotation are covered. The last 4 times we have been there it has taken over 3 We purchase the maintenance plan where you get your oil changes and tire rotation are covered. The last 4 times we have been there it has taken over 3 hours each time for the same type of service Oil change and tire rotation. This is with an appointment every time and using the quick service lane. Twice they broke the wheel studs and it took 5 hours each time. The customer service people are polite but the garage service is not timely or efficient. More

Informative information The workers was friendly and very informative. The wait was not that bad since I did not have a appointment. I was impressed with work. The workers was friendly and very informative. The wait was not that bad since I did not have a appointment. I was impressed with work. More