Clay Cooley CDJR Arlington - Service Center

A three hour scheduled oil change and they lost my hubcaps A three hour scheduled oil change with an inspection and they lost my hubcaps. When I asked about them they searched for them everywhere and basicall A three hour scheduled oil change with an inspection and they lost my hubcaps. When I asked about them they searched for them everywhere and basically told me I was hallucinating about having them More

They got my oil change done quickly and even took me early! They were honest about the work done and didn't try to sell me more than I needed. They recommended additional work for my car but didn't try to get m They were honest about the work done and didn't try to sell me more than I needed. They recommended additional work for my car but didn't try to get me to have it performed then and there. I appreciated the honesty with my Service Adviser. I hope I get her again next time! More

Great staff Had a recall on my 2015 Jeep. Dee , my service rep, was great and explained everything. They had me in and out in an hour. Had a recall on my 2015 Jeep. Dee , my service rep, was great and explained everything. They had me in and out in an hour. More

Experience Audrey was very helpful. I appreciate his customer service. My car was done earlier than expected . Very appreciative. Dealership should have a loaner Audrey was very helpful. I appreciate his customer service. My car was done earlier than expected . Very appreciative. Dealership should have a loaner car system or something in place if they have to have your car for days on hand. More

Great service and awesome customer care. As always, I was greeted immediately and was asked what I needed today. This time I just came to take care of a recall notice that I received via ema As always, I was greeted immediately and was asked what I needed today. This time I just came to take care of a recall notice that I received via email. Jason (service adviser), went on to do the paperwork and proceeded to check in my vehicle and asked if I was going to wait or return. I told him I would wait and he said that was a good idea since it shouldn’t take long to service vehicle. I proceeded to the customer lounge and within 30 mins, Justin came in to tell me that my vehicle was ready, that it was only a software update that my vehicle needed. As simple as 1, 2, 3! Thanks Don Davis! More

Great service They have a great attitude and get the vehicle done in a timely Manner. They communication is great. I usually get a quick response everytime. They have a great attitude and get the vehicle done in a timely Manner. They communication is great. I usually get a quick response everytime. More

Service was fine and staff friendly, questions ask as best as could be. Would recommend, but time could have been a little better, but other then that it was fine and staff friendly, questions ask as best as could be. Would recommend, but time could have been a little better, but other then that it was fine More

Worse service ever My service advisor was Audrey Wilson I believe is the name. So first of all I when and told me would be 2-3 days to check my veichle or I could make a My service advisor was Audrey Wilson I believe is the name. So first of all I when and told me would be 2-3 days to check my veichle or I could make an appointment and would get check same day. So I left and made my appointment week later at 7am. Got there drop veichle with Audrey and said will call me by noon to tell me what was wrong with my Jeep. Noon came no call, decided to give it some time and call at 5pm to Audrey left voice mail call back at 6:30 before closing and Audrey still don’t answer. Call next day back in morning still can’t get hold of audrey. After calling 5-7 times that day I get hold of him and he said veichle was not check yet and their time frame was 2-3 days told him I had appointment and he told me by noon and he said hay was not true he did not told me hat but said will try to get it rush so I was like whatever. He said will call me back before closing time with update. Guess what he did not. Next day after several calls I get hold of him he tells me what is wrong and he was going to talk to warranty and would call me back 10-20 mins and this was like 11am. Guess what I did not speak to him again until about 4pm after several attempts to reach him. He said they approved rental and he set up my rental with enterprise and to go pick it up. I get to enterprise no rental set up yet and now I go back playing chasing game to get hold of him. Go forward Jeep is supposed to be ready week later on Monday calling him to confirm because rental is due and they closing at 5 not picking up phone like always I go ahead and return renta anyways don’t want to get stuck with extra day of bill go take Uber to dealership he said Jeep ready but he could not released her to me since warranty had not paid because he just send the bill but warranty closed at 5pm and this was around 6:30. So I had to go back next day for Jeep. This was just horrible experience. Dealership may not be bad or service center this was just a bad personal experience with agent that represent them my part was just really bad poor customer service from that agent that needs to get coach or train better on what he job is supposed to be. More

Sketchy Practices I understand that dealerships lose money on recalls, so they use all type of scare tactics to get you to spend more money to repair things that don't I understand that dealerships lose money on recalls, so they use all type of scare tactics to get you to spend more money to repair things that don't necessarily need to be done. I just wanted the airbag recall handled and a previous recall redone that was not handled properly with the ignition switch sticking on a Dodge Charger. Don Davis did a diagnostic and came back with some junk about the camshaft position switch sticking. I ran this past my real mechanic which called bs on this. It appears that they were just trying to make some money since they would be losing money with fixing the issue correctly this time. I spoke with Terry Collins which acted like a total db. "I'm going to pay my mechanic for his time, because he deserves it." Okay, Terry. Well I deserve to no be taken advantage of here. How about that? On top of that, they came back with some other bs items they said needed to be done. Oil Change? Really? Did you even look at the sticker on the windshield that stated it was done 1,000 miles ago? Flush the power-steering fluid? Did you even look at it? It had just been done as well? Brakes? Nope, those were done a year ago. You see here, they just bring up a bunch of junk that does not need to be done. These people are the reason nobody likes to go to the dealership. I don't blame Jo as I'm sure all she was doing was relaying information. More

Quick and easy! Jo was very friendly and courteous! They were fast at getting my Jeep fixed and called as soon as it was finished. The warranty work was free but th Jo was very friendly and courteous! They were fast at getting my Jeep fixed and called as soon as it was finished. The warranty work was free but they fixed everything that I had brought in and didn't give me some excuse! More