Clay Cooley CDJR Arlington - Service Center

Wonderful Great people and everything about the waiting room is great and technician knows their job pretty well.........thanks for your services.I will definit Great people and everything about the waiting room is great and technician knows their job pretty well.........thanks for your services.I will definitely recommend your facility to anybody I will come across..... More

Good service bad dealership We bought a Chrysler 300 and dint realize that the windshield was not a factory one but a replaced one that dint match. Service me tried their best bu We bought a Chrysler 300 and dint realize that the windshield was not a factory one but a replaced one that dint match. Service me tried their best but could not fit in rear view mirror. Not service men fault but dealership that sold car that way without letting us know. Be careful!!! More

Air condioner check an service Everything was done that I requested. Took a bit longer than I expected. But all in all, it's was done without an overnight stay. Thank you. Everything was done that I requested. Took a bit longer than I expected. But all in all, it's was done without an overnight stay. Thank you. More

Greeted me nice....very professional no haggle Very professional...knowledgeable on vehicle and very informative...listened to my wants and needs...went above and beyond for me in evey aspect...wou Very professional...knowledgeable on vehicle and very informative...listened to my wants and needs...went above and beyond for me in evey aspect...would recomend ot friends and family More

Great service as always It never fails when we take our cars to get serviced Mary Franco is always there to assist in our needs love her and I always seek her out when its ti It never fails when we take our cars to get serviced Mary Franco is always there to assist in our needs love her and I always seek her out when its time for anything. More

Bad customer service I purchased a service agreement and the last service person was actually very nice and informed that it was last service that that the could provide I purchased a service agreement and the last service person was actually very nice and informed that it was last service that that the could provide because my agreement would be no longer valid because I was over 36000 miles. He also informed me that I could use conventional oil instead of synthetic. Point being is Terry Davis called me and was very firm about saying telling me that my vehicle HAD to have synthetic oil. I informed him that I was told by one of his employees that I could. Later in the day he called me to tell me my vehicle could use conventional oil but didn't recommend it. I had a accident and my vehicle in the body shop. So being in a accident and having bad service made this ordeal a nightmare. I will NOT be going to Don Davis Service to get oil changes again. More

It took 4 days to complete an oil change and warranty repair I scheduled an appointment a week in advance with a detailed description. When I arrived I had to explain the issue entirely again. The service repr I scheduled an appointment a week in advance with a detailed description. When I arrived I had to explain the issue entirely again. The service representative did not appear to be in a good mood when I first visited. I came in for an oil change and a tie rod replacement. I had to call them the second day to get an update on the progress. They had not been able to verify the source of the issue. The tech called me the next morning and seemed very helpful and understood exactly what was happening. They finally test drove and identified the concern the 3rd day it was in the shop and ordered the part. It took only a couple hours once the part got in the next day. Then I had to go back because I noticed the cap had broken off one of the nuts when the tires were rotated and they hadn't bothered putting on a new matching one. More

Efficient process Dee did a great job working with me to get both of my Jeeps' scheduled maintenance done in a timely manner. Was able to get both completed in a singl Dee did a great job working with me to get both of my Jeeps' scheduled maintenance done in a timely manner. Was able to get both completed in a single morning, with a minimum of confusion or delay. Much appreciated! More

Service visit I was having a towing package installed on my new Jeep and because the job was going to take about 4 hours, I was given a new vehicle to drive around. I was having a towing package installed on my new Jeep and because the job was going to take about 4 hours, I was given a new vehicle to drive around. Everyone was very friendly and helpful! More

Quick Visit I took my 2017 Charger in for the dreaded service shifter code on a Saturday morning. Mary found 2 more codes when she tapped in. I also asked for t I took my 2017 Charger in for the dreaded service shifter code on a Saturday morning. Mary found 2 more codes when she tapped in. I also asked for them to check a squeak I have noticed with the steering wheel. While waiting for the loaner, I happened to see a screw in my tire about an inch from the side wall and mentioned it to Mary. I asked for it to be plugged, not patched. Fast forward 5 days, the car is ready. I go to pick up and they "even washed it", which was very basic, to say the least. Mary didn't review the work or the receipt, just walked me up to pay for the tire. She called to tell me they were not comfortable in plugging it or patching it. Pay for the tire and review the receipt. Nothing mentioned about the steering wheel or the other two codes (XM radio and hands free speaker). I drove it first to see if I just missed something. Everything works fine until 5 minutes down the road....the dreaded steering wheel squeak is still there. Everything else seems to be functioning correctly. My second visit where "things" were completed but the work not actually performed. More